... hybrid schedule, 2 days on campus and 3 days WFH The Technical Support Specialist ... Technical Support Specialists utilize a support management system to facilitate resolution to ...
... hybrid schedule, 2 days on campus and 3 days WFH The Technical Support Specialist ... Technical Support Specialists utilize a support management system to facilitate resolution to ...
... hybrid schedule, 2 days on campus and 3 days WFH The Technical Support Specialist ... Technical Support Specialists utilize a support management system to facilitate resolution to ...
Quick apply
... hybrid schedule, 2 days on campus and 3 days WFH The Technical Support Specialist ... Technical Support Specialists utilize a support management system to facilitate resolution to ...
... hybrid schedule, 2 days on campus and 3 days WFH The Technical Support Specialist ... Technical Support Specialists utilize a support management system to facilitate resolution to ...
... hybrid schedule, 2 days on campus and 3 days WFH The Technical Support Specialist ... Technical Support Specialists utilize a support management system to facilitate resolution to ...
Technical Support
Mason, OH · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance ...
Technical Support
Mason, OH · On-site
Medical
Dental
Vision
Life
Retirement
PTO
... Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing ... days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... management * Maintain professionalism and netiquette to ensure messages are received as intended
Quick apply
Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The ... management * Maintain professionalism and netiquette to ensure messages are received as intended
The Challenge Unlimited Financials, our best-in-class revenue cycle management (RCM) platform ... Our Technical Support team is the final team between production-impacting incidents and our ...
The Challenge Unlimited Financials, our best-in-class revenue cycle management (RCM) platform ... Our Technical Support team is the final team between production-impacting incidents and our ...
The Challenge Unlimited Financials, our best-in-class revenue cycle management (RCM) platform ... Our Technical Support team is the final team between production-impacting incidents and our ...
Quick apply
The Challenge Unlimited Financials, our best-in-class revenue cycle management (RCM) platform ... Our Technical Support team is the final team between production-impacting incidents and our ...
Provide on-shift technical support for Neck-Down equipment and processes. * Lead by example by ... Promptly report any food safety, quality, or regulatory concerns to the Quality Assurance Manager.
Provide on-shift technical support for Neck-Down equipment and processes. * Lead by example by ... Promptly report any food safety, quality, or regulatory concerns to the Quality Assurance Manager.
Technical Support
$23 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Provide technical support for production and office personnel on computers, phones, and printers ... Manage and track hardware inventory and e-waste * Windows 10 support * Mobile RF device and ...
Technical Support
$23 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Provide technical support for production and office personnel on computers, phones, and printers ... Manage and track hardware inventory and e-waste * Windows 10 support * Mobile RF device and ...
Technical Support
$23 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Provide technical support for production and office personnel on computers, phones, and printers ... Manage and track hardware inventory and e-waste * Windows 10 support * Mobile RF device and ...
Quick apply
Technical Support
$23 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Provide technical support for production and office personnel on computers, phones, and printers ... Manage and track hardware inventory and e-waste * Windows 10 support * Mobile RF device and ...
Technical Support Specialist
Tiffin, OH · On-site
... day operation of the organization's computer desktop, laptops, printers, and other network ... management. Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.
Technical Support Specialist
Tiffin, OH · On-site
... day operation of the organization's computer desktop, laptops, printers, and other network ... management. Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.
Technical Support Specialist
Tiffin, OH · On-site
... day operation of the organization's computer desktop, laptops, printers, and other network ... management. Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.
Technical Support Specialist
Tiffin, OH · On-site
... day operation of the organization's computer desktop, laptops, printers, and other network ... management. Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.
Technical Support Specialist
Tiffin, OH · On-site
... day operation of the organization's computer desktop, laptops, printers, and other network ... management. Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.
Technical Support Specialist
Tiffin, OH · On-site
... day operation of the organization's computer desktop, laptops, printers, and other network ... management. Hours of operation are Monday - Friday, 8:00 am - 5:00 pm. Hours may vary.
This role is responsible for evaluating incoming technical support requests, providing first-level troubleshooting, creating and managing service tickets, coordinating field service activities, and ...
This role is responsible for evaluating incoming technical support requests, providing first-level troubleshooting, creating and managing service tickets, coordinating field service activities, and ...
Every day, Global Payments makes it possible for millions of people to move money between buyers ... Manages incoming request queues for service via ITSM system. Responsible for timely resolution of ...
Every day, Global Payments makes it possible for millions of people to move money between buyers ... Manages incoming request queues for service via ITSM system. Responsible for timely resolution of ...
... shift scheduled with flexibility for longer hours based off of business and peak needs. The Role ... Ability to lift 50 lbs, safely, repeated throughout the day. * Ability and willingness to work all ...
... shift scheduled with flexibility for longer hours based off of business and peak needs. The Role ... Ability to lift 50 lbs, safely, repeated throughout the day. * Ability and willingness to work all ...
PC Technical Support
$23 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Perform additional technical support duties as assigned. Required Qualifications * Previous ... Time management and multitasking Work Environment This position is 100% onsite, 5 days per week ...
PC Technical Support
$23 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Perform additional technical support duties as assigned. Required Qualifications * Previous ... Time management and multitasking Work Environment This position is 100% onsite, 5 days per week ...
Technical Support Engineer
Cincinnati, OH · On-site
Manage and optimize Exchange mail services and troubleshoot related issues * Implement and manage device policies and configurations using Intune * Provide support for AI productivity platforms in ...
Technical Support Engineer
Cincinnati, OH · On-site
Manage and optimize Exchange mail services and troubleshoot related issues * Implement and manage device policies and configurations using Intune * Provide support for AI productivity platforms in ...
Technical Support Specialist
Reynoldsburg, OH · On-site
$55K - $63K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Assists with the deployment, tracking, support, and lifecycle management of company-issued mobile ... Paid time off (vacation/holidays/personal days) * Sick time (accrues, with additional extended ...
Technical Support Specialist
Reynoldsburg, OH · On-site
$55K - $63K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Assists with the deployment, tracking, support, and lifecycle management of company-issued mobile ... Paid time off (vacation/holidays/personal days) * Sick time (accrues, with additional extended ...
PC Technical Support
$23 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Perform additional technical support duties as assigned. Required Qualifications * Previous ... Time management and multitasking Work Environment This position is 100% onsite, 5 days per week ...
Quick apply
PC Technical Support
$23 - $25/hr
Medical
Dental
Vision
Life
Retirement
PTO
Perform additional technical support duties as assigned. Required Qualifications * Previous ... Time management and multitasking Work Environment This position is 100% onsite, 5 days per week ...
Day Shift Technical Support Manager information
What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?
| Aspect | Day Shift Technical Support Manager | Day Shift Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferred | Usually requires a relevant technical certification or associate degree; technical knowledge essential |
| Work Environment | Oversees support teams, manages escalations, and coordinates daily operations | Provides direct technical support to clients or end-users, troubleshooting issues |
| Employer & Industry Usage | Common in IT service companies, tech departments, and support centers | Found in similar settings, focusing on resolving technical problems |
The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.
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For Day Shift Technical Support Manager jobs in Ohio, the most frequently searched job titles are:
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Cities in Ohio with the most Day Shift Technical Support Manager job openings:
Job description
Description
Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OHWe are in a hybrid schedule, 2 days on campus and 3 days WFH
The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.
Responsibilities:
Requirements:
What's Next:
As you've probably guessed, OverDrive is a place that values individuality and variety. We don't want you to be like everyone else, we don't even want you to be like us-we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
#LI-DNI
Alternative Work Schedule - Sunday to Thursday
This position will require you to be in Cleveland, OHWe are in a hybrid schedule, 2 days on campus and 3 days WFH
The Technical Support Specialist's responsibilities include supporting end users and partners for OverDrive products and services. This role responds to and resolves questions and issues related to OverDrive's apps, websites, and supporting services. Technical Support Specialists utilize a support management system to facilitate resolution to issues. This position frequently collaborates with other teams to troubleshoot issues, perform testing, and provide other assistance as needed.
Responsibilities:
- Provide email support to end users and partners through a support queue, including occasional remote PC support for troubleshooting. Assist end users via phone when assigned.
- Work with the Content Services teams to report, test, and correct content file issues.
- Proactively troubleshoot authentication issues, in collaboration with Integration Specialists and library technical contacts to resolve issues.
- Escalate issues as appropriate to Product Management, Development, IT, and other Partner Services teams.
- Relay feedback learned from interaction with end users and/or library staff through Slack channels, discussions, and Product Opportunities.
- Document new or revised troubleshooting steps and responses as Knowledge/Help articles for use by the Technical Support team.
- Support standard cases and escalate complex issues to higher-level specialists.
- Demonstrate ownership of assigned cases and ensure timely resolution.
Requirements:
- Bachelor's Degree or equivalent experience.
- 0-3 years' of related experience.
- Customer service experience, preferably in a technical environment.
- Effective communication skills with end users, partners, and team members.
- Ability to communicate technical processes verbally and in writing.
- Detail oriented with strong technical aptitude.
- Problem solving skills.
- Excellent computer proficiency, including Microsoft Office Suite.
- Ability to speak and / or write in multiple languages preferred.
- Knowledge of books and / or mobile devices preferred.
- Ability to manage time effectively and prioritize tasks.
- Willingness to learn and adapt to new technologies and processes.
What's Next:
As you've probably guessed, OverDrive is a place that values individuality and variety. We don't want you to be like everyone else, we don't even want you to be like us-we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
#LI-DNI