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Day Shift Technical Support Manager Jobs in California

C2 Essentials

Technical Support Manager

Encino, CA · On-site

Technical Support Manager The Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition Program Office.

Full Swing Golf

Technical Support Manager

Carlsbad, CA · On-site

Job Type Full-time Description This position supports the hours of 10am - 7pm PST and will be required to be onsite 4-5-days a week. We are looking for a results-driven Technical Support Manager with ...

Sigma Computing

Technical Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

Technical Support Manager San Francisco, CA We are looking for a technically skilled, self-motivated, customer-focused manager to lead a team of high energy Support Engineers. In this role you will ...

Sigma Computing

Technical Support Manager

San Francisco, CA · On-site

$140K - $170K/yr

... technical field. This requirement is a minimum and cannot be substituted by work experience alone ... Managed a team supporting a SaaS product. * Experience working with Snowflake, Redshift, or ...

C2 Essentials

Senior Technical Support Manager

Encino, CA · On-site

$118.90K - $163.90K/yr

Senior Technical Support Manager The Senior Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition ...

Payroc

Manager, Technical Support

San Diego, CA

$75K - $95K/yr

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About ... This role is responsible for overseeing the day-to-day performance of the technical support team ...

Payroc

Manager, Technical Support

San Diego, CA · On-site

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About ... This role is responsible for overseeing the day-to-day performance of the technical support team ...

Payroc

Manager, Technical Support

San Diego, CA · On-site

Title Manager, Technical Support Operations - POS Reports to VP, Product Enablement POS About ... This role is responsible for overseeing the day-to-day performance of the technical support team ...

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Day Shift Technical Support Manager information

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

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Day Shift Technical Support Manager jobs near you
Technical Support Manager

Technical Support Manager

C2 Essentials

Encino, CA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support Manager

The Technical Support Manager provides technical support and lead subordinates in support of engineering and technical tasking for the DDG(X) ship acquisition Program Office. Tasking includes:

  • Oversees technical service operations
  • Leading teams to resolve complex customer issues while optimizing support processes and metrics
  • Bridge the gap between technical teams and customers, ensuring high customer satisfaction, mentoring staff, and implementing tools to handle system issues
  • Managing, training, and mentoring technical support representatives
  • Serving as the point of escalation for complex technical issues and improving customer satisfaction
  • Monitoring key performance indicators (KPIs), such as ticket response times and resolution rates
  • Developing, implementing, and updating support policies, procedures, and documentation
  • Partnering with product/engineering teams to manage product releases, bugs, and feedback
  • Maintaining high service quality to meet or exceed Service Level Agreements

Compensation is anywhere from 100k to 135k annual salary based on experience.

Required Qualifications

  • Must possess an active Department of Defense Secret clearance
  • Master's Degree in the field of engineering
  • Minimum 10 years' experience in/with electric power generation, electric power distribution, electric power conversion, control system development, computer software and hardware design and implementation, circuit analysis, magnetics, and/or fiber optics. Experience should be in conceptual and detailed design and multi-functional facilities and support systems for test and evaluation of submarine or surface ship structural configurations, machinery, and/or component designs in model and full scale

Desired Qualifications

  • Minimum 10 years' experience with DoD acquisition processes, in DoD/Navy program management, Industry or Government technical management, or Industry or Government business management.

C2 Essentials, Inc. is an Equal Opportunity Employer.

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