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Technical Support Supervisor Jobs (NOW HIRING)

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

The role involves supervising the support operations, managing escalations, and ensuring coverage for technical issues across global offices 24/7. Responsibilities : • Excellent communication ...

HM Electronics Inc

$72 - $86/hr

We are currently recruiting for a Technical Support Supervisor. Candidates must reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not ...

Posted today

Halma p.l.c

Technical Support Supervisor

Orlando, FL · On-site

$70 - $95/hr

For more information please visit ABOUT THE OPPORTUNITY Join world-class experts in finding answers to our customers' toughest questions as a Technical Support Supervisor. Reporting to the Director ...

Ocean Optics

Technical Support Supervisor

Orlando, FL · On-site

$90 - $115/hr

For more information please visit About the Opportunity Join world-class experts in finding answers to our customers' toughest questions as a Technical Support Supervisor. Reporting to the Director ...

Posted today

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Technical Support Supervisor Miami - must be onsite 5 days/week Summary The Tech Support Supervisor is responsible for supervising and leading a team of technical support Analysts and serves as the ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Technical Support Supervisor Miami - must be onsite 5 days/week Summary The Tech Support Supervisor is responsible for supervising and leading a team of technical support Analysts and serves as the ...

HME

Technical Support Supervisor

Phoenix, AZ · On-site +1

$72K - $86K/yr

We are currently recruiting for a Technical Support Supervisor. Candidates must reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not ...

New

HM Electronics Inc

Technical Support Supervisor

Phoenix, AZ · On-site

$72 - $86/hr

We are currently recruiting for a Technical Support Supervisor. Candidates must reside in one of the following states: Arizona, Florida, Texas, Missouri, California. Relocation support is not ...

Posted today

Halma plc

$65 - $110/hr

For more information please visit About the Opportunity Join world-class experts in finding answers to our customers' toughest questions as a Technical Support Supervisor. Reporting to the Director ...

Halma p.l.c

$70 - $95/hr

For more information please visit ABOUT THE OPPORTUNITY Join world-class experts in finding answers to our customers' toughest questions as a Technical Support Supervisor. Reporting to the Director ...

Ocean Optics

$90 - $115/hr

For more information please visit About the Opportunity Join world-class experts in finding answers to our customers' toughest questions as a Technical Support Supervisor. Reporting to the Director ...

Posted today

Halma plc

Technical Support Supervisor

Orlando, FL · On-site

$65 - $110/hr

For more information please visit About the Opportunity Join world-class experts in finding answers to our customers' toughest questions as a Technical Support Supervisor. Reporting to the Director ...

1872 Consulting

Technical Support Supervisor

Miami, FL · On-site

Job Summary : 1872 Consulting is seeking a Technical Support Supervisor to lead a team of technical support Analysts. This role involves supervising team operations, handling escalated issues, and ...

Newegg

CS Technical Support Supervisor

Diamond Bar, CA · On-site

Experience supervising or formally leading a customer-facing support, contact center, or technical services team. * Working understanding of PC hardware and technical support workflows - sufficient ...

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Technical Support Supervisor information

See salary details

$29.5K

$85.9K

$147.5K

How much do technical support supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support supervisor in the United States is $85,913.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What does a technical support supervisor do?

A Technical Support Supervisor oversees a team of technical support specialists who assist customers with troubleshooting technology-related issues. Their responsibilities include managing daily operations, training staff, resolving escalated customer complaints, and ensuring high-quality support. They also monitor team performance, implement process improvements, and coordinate with other departments to address complex technical problems. This role is essential for maintaining customer satisfaction and smooth operation of technical support services.

What are the key skills and qualifications needed to thrive as a technical support supervisor?

To thrive as a Technical Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree or equivalent work background. Familiarity with ticketing systems like Zendesk or ServiceNow, knowledge of ITIL frameworks, and certifications such as CompTIA A+ or HDI are typically required. Excellent communication, conflict resolution, and team management skills help you motivate staff and ensure customer satisfaction. These competencies are vital for efficiently resolving technical issues, maintaining high support standards, and fostering a positive team environment.

How does a technical support supervisor typically collaborate with other departments to resolve complex customer issues?

Technical Support Supervisors frequently work with engineering, product management, and quality assurance teams to address issues that require expertise beyond standard troubleshooting. They coordinate escalations, communicate detailed problem descriptions, and relay customer feedback to help identify root causes and develop solutions. This cross-functional collaboration ensures that customer concerns are resolved efficiently and that recurring issues are addressed at the source. Building strong relationships with these departments is a key part of the role and can also provide opportunities for professional growth.

What is the difference between Technical Support Supervisor vs Technical Support Specialist?

AspectTechnical Support SupervisorTechnical Support Specialist
CertificationsIT certifications (e.g., CompTIA, HDI)IT certifications (e.g., CompTIA, HDI)
Work EnvironmentSupervisory role overseeing support teamsIndividual contributor providing technical support
Employer UsageUsed in companies with support teams to manage operationsUsed in customer service and technical support roles
Search IntentComparison of managerial vs. specialist roles in supportUnderstanding support roles and responsibilities

The main difference between a Technical Support Supervisor and a Technical Support Specialist lies in their responsibilities. The supervisor manages support teams, oversees operations, and ensures quality service, while the specialist provides direct technical assistance to customers. Both roles often require similar certifications, but their focus and scope differ significantly.

What cities are hiring for Technical Support Supervisor jobs?

Cities with the most Technical Support Supervisor job openings:

Who are the top companies hiring for Technical Support Supervisor jobs?

The top employers for Technical Support Supervisor jobs are:

What states have the most Technical Support Supervisor jobs?

States with the most job openings for Technical Support Supervisor jobs include:

Technical Support Supervisor jobs near you

Technical Support Supervisor

Digital Monitoring Products

Springfield, MO • On-site

Full-time

Re-posted 17 days ago

Job description

Description
The Technical Support Supervisor provides general supervision and product/service guidance to staff to ensure departmental goals and objectives are achieved.
Qualifications:
  • Advanced knowledge of DMP alarm systems and communications as well as DMP software applications.
  • Knowledge of computer hardware/software and digital data communications.
  • 2+ years of experience in alarm system installation or support.
  • Exceptional listening and problem-solving skills with ability to identify and solve problems fast.
  • High degree of accuracy/detail oriented.
  • Ability to clearly communicate technical information to any audience.
  • Demonstrates good coaching and training skills.
  • Excellent knowledge of Technical Support processes and procedures.
  • Ability to remain calm and professional in pressure situations.
  • Flexible, results-oriented team player with excellent verbal and written communication skills.
  • Punctual, have a good work attitude, and work cooperatively with others in the department and company.
  • Accept and benefit from constructive feedback.
  • Demonstrates excellent attendance and is flexible with overtime.

Responsibilities:
  1. Provides day-to-day supervision of the Technical Support Department.
  2. Monitors and supervises customer on-hold times and ensures those times meet or exceed our daily goals.
  3. Develops processes that improve efficiency and accuracy in troubleshooting and solving customer issues.
  4. Facilitate and schedule weekly team meetings to align expectations, discuss improvements, and share successes.
  5. Track department performance daily and provide manager with weekly report on critical metrics.
  6. Reviews technician call transcripts in CRM software for quality and accuracy.
  7. Accomplishes department goals by planning, coaching, counseling, and disciplining employees.
  8. Maintains and adjusts department schedule to ensure the call center is covered at all times.
  9. Conducts employee performance reviews and consistently provides feedback on job performance.
  10. Assists Technical Support Reps as needed, with the goal of taking care of the customer fast.
  11. Answers Technical Support calls as needed to prevent long customer on-hold times.
  12. Maintains an open environment that encourages team member participation in process improvements and problem resolution.
  13. Escalates customer reported issues when needed and follows ECI process.
  14. Observes company policies and contributes to team effort.
  15. Performs other duties as assigned. Job duties are subject to change as directed by management.

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