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Technical Support Supervisor Jobs in Chicago, IL

TEKsystems

Technical Support Specialist

Buffalo Grove, IL · On-site

$20 - $25/hr

... with supervisors to maintain service-level commitments. Qualifications: * High school diploma ... Skills Technical support, Customer service, Troubleshooting, CCTV, Security system, Service desk ...

New

Paylocity

Lead Technical Support Ops

Schaumburg, IL · On-site

Position Overview The Team Lead, Technical Support provides leadership, coaching, training and ... Prior leadership or supervisory experience preferred * Proficient in Microsoft Excel, including ...

Flender

Technical Sales Support Professional

Elgin, IL · On-site

We're now hiring a talented Technical Sales Support Professional to join our team in Elgin, IL. If ... Initiates and supervises customer's expedite requests within the Elgin organization and with ...

Flender

Technical Sales Support Professional

Elgin, IL · On-site

We're now hiring a talented Technical Sales Support Professional to join our team in Elgin, IL. If ... Initiates and supervises customer's expedite requests within the Elgin organization and with ...

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All JobsTechnical Support Supervisor JobsTechnical Support Supervisor Jobs in Chicago, IL

Technical Support Supervisor information

See Chicago, IL salary details

$30.4K

$88.5K

$151.9K

How much do technical support supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support supervisor in Chicago, IL is $88,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,100.00 per year, depending on experience, location, and employer.

What does a technical support supervisor do?

A Technical Support Supervisor oversees a team of technical support specialists who assist customers with troubleshooting technology-related issues. Their responsibilities include managing daily operations, training staff, resolving escalated customer complaints, and ensuring high-quality support. They also monitor team performance, implement process improvements, and coordinate with other departments to address complex technical problems. This role is essential for maintaining customer satisfaction and smooth operation of technical support services.

What are the key skills and qualifications needed to thrive as a technical support supervisor?

To thrive as a Technical Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree or equivalent work background. Familiarity with ticketing systems like Zendesk or ServiceNow, knowledge of ITIL frameworks, and certifications such as CompTIA A+ or HDI are typically required. Excellent communication, conflict resolution, and team management skills help you motivate staff and ensure customer satisfaction. These competencies are vital for efficiently resolving technical issues, maintaining high support standards, and fostering a positive team environment.

How does a technical support supervisor typically collaborate with other departments to resolve complex customer issues?

Technical Support Supervisors frequently work with engineering, product management, and quality assurance teams to address issues that require expertise beyond standard troubleshooting. They coordinate escalations, communicate detailed problem descriptions, and relay customer feedback to help identify root causes and develop solutions. This cross-functional collaboration ensures that customer concerns are resolved efficiently and that recurring issues are addressed at the source. Building strong relationships with these departments is a key part of the role and can also provide opportunities for professional growth.

What is the difference between Technical Support Supervisor vs Technical Support Specialist?

AspectTechnical Support SupervisorTechnical Support Specialist
CertificationsIT certifications (e.g., CompTIA, HDI)IT certifications (e.g., CompTIA, HDI)
Work EnvironmentSupervisory role overseeing support teamsIndividual contributor providing technical support
Employer UsageUsed in companies with support teams to manage operationsUsed in customer service and technical support roles
Search IntentComparison of managerial vs. specialist roles in supportUnderstanding support roles and responsibilities

The main difference between a Technical Support Supervisor and a Technical Support Specialist lies in their responsibilities. The supervisor manages support teams, oversees operations, and ensures quality service, while the specialist provides direct technical assistance to customers. Both roles often require similar certifications, but their focus and scope differ significantly.

Technical Support Supervisor jobs near you
Infographic showing various Technical Support Supervisor job openings in Chicago, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Nights. Highlights an 100% In-person job distribution, with an average salary of $88,503 per year, or $42.5 per hour.

Supervisor - Technical Support Services

Illinois School District U-46

Elgin, IL • On-site

$60K - $90K/yr

Full-time, Contractor

Posted 19 days ago

Job description

Position Type:
Administration - Non-Certified/Supervisor
Date Posted:
8/17/2026
Location:
Information Services
Date Available:
08/10/2026
Closing Date:
06/01/2027
Position / Title: Supervisor - Technical Support Services
Bargaining Unit: NON-UNION
Department/Location: Information Services
Calendar Days: 260
Reports To: Director of Information Services
JD Revision Date: 08/10/2026
Supervises: Technology Support Specialist Team
Function / Position Summary
Supervise daily operations of the Technical Support Specialist Team (TSST). Define schedules, balance the workload, and provide guidelines to the TSST including motivation, recognition, coaching, training, and problem-solving techniques. Develop productive interaction with Level 2 Techs, faculty, staff, students, and members of the public to ensure a high level of customer satisfaction. With a focus on customer service, will provide technical assistance to ensure resolution. Maintain confidentiality of students/staff information in the school district and in the community. Travel within the district and surrounding communities is required.
Job Duties / Responsibilities
  • Supervise the day-to-day activities of the TSST to ensure productivity.
  • Supervise daily schedules for the TSST to ensure proper workload balance and alignment with customer requests.
  • Record school equipment and asset inventory as assigned.
  • Participate in interviews for Technical Support Specialist vacancies.
  • Train, coach, and redirect Technical Support Specialist(s) as needed to ensure proper protocol.
  • Resolve or escalate and close Help Desk tickets using the Help Desk management system.
  • Document troubleshooting steps and resolutions for future reference using Knowledge Base Solutions.
  • Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
  • Ensure technical support for all District testing (IAR, iReady, ACCESS, etc.).
  • Provide technical training to end users.
  • Provide, maintain, and troubleshoot network connectivity.
  • Compile and archive data as assigned.
  • Maintain ongoing organization and cleanliness in assigned computer areas.
  • Other duties as assigned.

Education
  • Bachelor's degree in management (preferred) or a High School Diploma with 5 or more years of supervisory experience.
  • Bilingual English/Spanish verbal and written preferred.

Experience / Knowledge
  • Minimum three years hands-on computer support experience.
  • Minimum three years of supervisor experience (preferred)
  • Understanding of TCP/IP (Transmission Control Protocol/Internet Protocol) and networking tools.
  • Demonstrated knowledge of Windows operating systems.
  • Ability to learn and support new applications.

Physical Demands
  • Ability to lift, move, or carry up to 50 lbs. with proper technique.
  • Utilize ladders with proper technique.

Terms of Employment
  • Full-time (40 hours per week), 12-month position.
  • Salary and benefits established by the Board of Education.
  • Salary range for this position is $60,243.00 - $90,353.00. It is our typical practice to hire in between the minimum and midpoint ($75,298.00).

Attachment(s):
  • 12-Month Non Union Classified Benefits Sheet.pdf

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