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Technical Support Supervisor Jobs in Chicago, IL

The Role The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales ... This role will be reporting to the Engineered Solution Supervisor of our Water Infrastructure ...

The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support ... This role will be reporting to the Engineered Solution Supervisor of our Water Infrastructure ...

The Technical Sales Engineer/Specialist is a supporting role of our Engineering and Sales Support ... This role will be reporting to the Engineered Solution Supervisor of our Water Infrastructure ...

... Supervisor. * Supports all personnel adds, moves and changes. Services, documents and provides ... Minimum of three years of related work experience, inclusive of two years of specialized technical ...

New

This position reports to the Support Supervisor. KEY RESPONSIBILITIES * Respond promptly and ... Answer the most basic technical questions from customers about products & parts (e.g., application ...

Maintenance Supervisor

Chicago, IL · On-site

$80K - $110K/yr

The Maintenance Supervisor is responsible for overseeing the daily activities of the maintenance ... Provide hands-on technical support and mentorship to maintenance staff. * Participate in hiring ...

Group Leader/Supervisor Technical Cleaning Location: Chicago, IL (Hegewisch) Job Type: On-site ... Provide leadership, support and knowledge to team leaders and team members to proactively identify ...

Showing results 21-40

Technical Support Supervisor information

See Chicago, IL salary details

$30.4K

$88.5K

$151.9K

How much do technical support supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support supervisor in Chicago, IL is $88,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,100.00 per year, depending on experience, location, and employer.

What does a technical support supervisor do?

A Technical Support Supervisor oversees a team of technical support specialists who assist customers with troubleshooting technology-related issues. Their responsibilities include managing daily operations, training staff, resolving escalated customer complaints, and ensuring high-quality support. They also monitor team performance, implement process improvements, and coordinate with other departments to address complex technical problems. This role is essential for maintaining customer satisfaction and smooth operation of technical support services.

What are the key skills and qualifications needed to thrive as a technical support supervisor?

To thrive as a Technical Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree or equivalent work background. Familiarity with ticketing systems like Zendesk or ServiceNow, knowledge of ITIL frameworks, and certifications such as CompTIA A+ or HDI are typically required. Excellent communication, conflict resolution, and team management skills help you motivate staff and ensure customer satisfaction. These competencies are vital for efficiently resolving technical issues, maintaining high support standards, and fostering a positive team environment.

How does a technical support supervisor typically collaborate with other departments to resolve complex customer issues?

Technical Support Supervisors frequently work with engineering, product management, and quality assurance teams to address issues that require expertise beyond standard troubleshooting. They coordinate escalations, communicate detailed problem descriptions, and relay customer feedback to help identify root causes and develop solutions. This cross-functional collaboration ensures that customer concerns are resolved efficiently and that recurring issues are addressed at the source. Building strong relationships with these departments is a key part of the role and can also provide opportunities for professional growth.

What is the difference between Technical Support Supervisor vs Technical Support Specialist?

AspectTechnical Support SupervisorTechnical Support Specialist
CertificationsIT certifications (e.g., CompTIA, HDI)IT certifications (e.g., CompTIA, HDI)
Work EnvironmentSupervisory role overseeing support teamsIndividual contributor providing technical support
Employer UsageUsed in companies with support teams to manage operationsUsed in customer service and technical support roles
Search IntentComparison of managerial vs. specialist roles in supportUnderstanding support roles and responsibilities

The main difference between a Technical Support Supervisor and a Technical Support Specialist lies in their responsibilities. The supervisor manages support teams, oversees operations, and ensures quality service, while the specialist provides direct technical assistance to customers. Both roles often require similar certifications, but their focus and scope differ significantly.

Infographic showing various Technical Support Supervisor job openings in Chicago, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Nights. Highlights an 100% In-person job distribution, with an average salary of $88,503 per year, or $42.5 per hour.

National Technical Honor Society

Proviso Township High Schools

Forest Park, IL • On-site

Full-time

Posted 22 days ago


Job description

Position Title: National Technical Honor Society

Reports to: Director of Athletics and Activities; Activities Facilitator; Building Principal or Designee

Stipend: As set forth in Article VIII.D ("Stipends") of the Proviso Teachers Union Collective Bargaining Agreement (July 1, 2024 June 30, 2028). Please see the stipend schedule on the District website or view it directly here:

CBA 24-28 signed copy updated as of 9.20.24.pdf

FLSA Status: Extra Duty/Stipend Position

Position Overview:

The Activity Sponsor is responsible for organizing, supervising, and promoting a student organization or club in alignment with the school district's mission, policies, and student development goals. The sponsor serves as a mentor, leader, and liaison between students, staff, and administration to ensure a safe, inclusive, and engaging extracurricular experience.

Qualifications

Required Experience & Training:

o Effective communication skills

o Strong organizational and time management skills

o Demonstrated leadership skills

o Ability to work collaboratively with students in a school setting

o Willingness to take responsibility for all duties associated with the position

Desired Experience or Training:

o Valid Illinois Professional Educator License (PEL), Substitute Teaching License, Retired educator, or Educator-Related Certification (e.g., Counselor, Psychologist, Social Worker)

o Previous sponsorship or supervisory experience with school-based activities

o When qualifications are substantially equal, preference shall be given to Proviso Teachers' Union (PTU) bargaining unit members, in accordance with the applicable collective bargaining agreement.

Responsibilities:

Provide active and effective supervision for all club-related activities, including meetings, events, field trips, and practices, ensuring student safety and compliance with school conduct and safety protocols.

Ensure all off-campus activities are approved through district procedures and that appropriate permission slips and transportation arrangements are completed in compliance with Board policy.

As a mandated reporter under Illinois law, comply with all training and reporting obligations pursuant to 325 ILCS 5/4 and Board policy.

Demonstrate knowledge and expertise related to the activity by preparing students for participation, clearly defining expectations and responsibilities, and offering constructive feedback to support their development.

Guide students in planning and executing meaningful, inclusive, and developmentally appropriate activities that align with the club's mission and school values.

Coordinate logistics and facility usage with appropriate school personnel and departments to ensure well-organized and safe events.

Use feedback and participation data to inform program decisions, continuously striving to improve the quality and impact of the club or activity.

Comply with the activities-committee pool assignment process (e.g., notification deadlines for sponsor needs, pool sign-up procedures)

Promote student involvement by modeling positive interpersonal relationships and encouraging respectful interactions among students and between students and adults.

Provide students with leadership and participation opportunities that foster engagement, teamwork, shared decision-making and responsibility.

Support students' academic success by encouraging a healthy balance between academic responsibilities and extracurricular involvement, and by collaborating with teachers and staff as needed.

Enforce academic eligibility in accordance with IHSA and district policy.

Promote student self-esteem and personal growth through positive reinforcement and recognition of effort and achievement.

Maintain open, timely, and professional communication with students, staff, administration, parents/guardians, and other stakeholders regarding club operations, expectations, and events.

Clearly communicate expectations regarding attendance, behavior, eligibility, and participation, and consistently enforce them to maintain an orderly and productive environment.

Ensure meetings, events, and initiatives are publicized in a timely and inviting manner.

Promote the club or activity using district-approved communication platforms (e.g., website, newsletters) in accordance with school policy.

All communication with students must comply with district-approved platforms and guidelines for appropriate staff-student interaction.

Collaborate professionally with co-sponsors, staff, administrators, and departments to support the goals of the club and the broader school community.

Attend scheduled school events and sponsor-related meetings, including but not limited to Sponsor Meetings, Activity Fairs, and Open House events.

Represent the school and district with professionalism and integrity, serving as a positive role model for students.

Manage the club's budget and financial records responsibly by adhering to district procedures for purchases, reimbursements, and fundraising activities.

Submit all required documentation, reports, and compliance forms accurately and by established deadlines.

Complete a year-end summary or report of activity goals/outcomes.

Participate in annual post-activity evaluation by the Director of Athletics and Activities, Activities Facilitator, Building Principal or Designee

Comply with all applicable federal and state laws including FERPA, Title IX, and Board policies related to discrimination, harassment prevention, and student confidentiality.

Perform other duties as assigned by school administration.

This stipend position is a non-tenure, extra-duty assignment contingent upon sufficient student enrollment, program approval, and available funding. It is not subject to continued renewal and

may be discontinued at the district's discretion. This position is exempt from overtime pay under the Fair Labor Standards Act (FLSA). Stipends are not calculated based on hours worked and are considered payment for duties performed outside the regular instructional day. Subject to satisfactory criminal background clearance and drug screening as required by Illinois School Code and District policy. This is an at-will, extra-duty appointment and may be discontinued at the District's discretion.

Equal Opportunity Statement:

Proviso Township High Schools District 209 is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other protected category as set forth in Board Policy 5:10.