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Technical Support Supervisor Jobs in Oregon (NOW HIRING)

Honeywell

Technical Support Supervisor

Salem, OR · On-site

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You ...

Honeywell

Technical Support Supervisor

Salem, OR · On-site

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You ...

Biamp

Technical Support Specialist

Beaverton, OR · On-site

The Technical Support Specialist provides technical support, advice, and assistance to Biamp ... Other duties as assigned by your Supervisor A successful candidate should have: * Bachelor's Degree ...

Honeywell

Tech Support Specialist

Salem, OR · Hybrid

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

Honeywell

Tech Support Specialist

Salem, OR · Hybrid

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

Honeywell

Tech Support Specialist

Salem, OR · On-site

You will report directly to our Technical Support Supervisor, and you'll work out of our Salem, OR location on a hybrid work schedule. In this role, you will impact our customers by providing timely ...

KLA

Senior Field Support Supervisor - SPTS

Hillsboro, OR · On-site

$81K - $138K/yr

... Field Support Supervisors are core to KLA's technology. At KLA, we develop industry-leading ... Provide timely technical feedback to drive continuous product improvements and enhance business ...

Orbotech

Senior Field Support Supervisor

Hillsboro, OR

$81K - $138K/yr

... Technical Support. The KLA Services organization partners with our field teams and customers in all ... supervisory role * 3-5 years supporting semiconductor capital equipment * BS/AA degree or ...

KLA

Senior Field Support Supervisor

Hillsboro, OR · On-site

$81K - $138K/yr

... Technical Support. The KLA Services organization partners with our field teams and customers in all ... supervisory role * 3-5 years supporting semiconductor capital equipment * BS/AA degree or ...

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All JobsTechnical Support Supervisor JobsTechnical Support Supervisor Jobs in Oregon

Technical Support Supervisor information

See Oregon salary details

$31.2K

$90.8K

$155.9K

How much do technical support supervisor jobs pay per year?

As of Sep 4, 2026, the average yearly pay for technical support supervisor in Oregon is $90,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a technical support supervisor do?

A Technical Support Supervisor oversees a team of technical support specialists who assist customers with troubleshooting technology-related issues. Their responsibilities include managing daily operations, training staff, resolving escalated customer complaints, and ensuring high-quality support. They also monitor team performance, implement process improvements, and coordinate with other departments to address complex technical problems. This role is essential for maintaining customer satisfaction and smooth operation of technical support services.

What are the key skills and qualifications needed to thrive as a technical support supervisor?

To thrive as a Technical Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree or equivalent work background. Familiarity with ticketing systems like Zendesk or ServiceNow, knowledge of ITIL frameworks, and certifications such as CompTIA A+ or HDI are typically required. Excellent communication, conflict resolution, and team management skills help you motivate staff and ensure customer satisfaction. These competencies are vital for efficiently resolving technical issues, maintaining high support standards, and fostering a positive team environment.

How does a technical support supervisor typically collaborate with other departments to resolve complex customer issues?

Technical Support Supervisors frequently work with engineering, product management, and quality assurance teams to address issues that require expertise beyond standard troubleshooting. They coordinate escalations, communicate detailed problem descriptions, and relay customer feedback to help identify root causes and develop solutions. This cross-functional collaboration ensures that customer concerns are resolved efficiently and that recurring issues are addressed at the source. Building strong relationships with these departments is a key part of the role and can also provide opportunities for professional growth.

What is the difference between Technical Support Supervisor vs Technical Support Specialist?

AspectTechnical Support SupervisorTechnical Support Specialist
CertificationsIT certifications (e.g., CompTIA, HDI)IT certifications (e.g., CompTIA, HDI)
Work EnvironmentSupervisory role overseeing support teamsIndividual contributor providing technical support
Employer UsageUsed in companies with support teams to manage operationsUsed in customer service and technical support roles
Search IntentComparison of managerial vs. specialist roles in supportUnderstanding support roles and responsibilities

The main difference between a Technical Support Supervisor and a Technical Support Specialist lies in their responsibilities. The supervisor manages support teams, oversees operations, and ensures quality service, while the specialist provides direct technical assistance to customers. Both roles often require similar certifications, but their focus and scope differ significantly.

Technical Support Supervisor jobs near you

Technical Support Supervisor

Honeywell

Salem, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Honeywell rating

8.3

Company rating: 8.3 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

66th of 545 rated manufacturers

Job description

As a Technical Support Supervisor here at Honeywell, you will lead and coordinate a team of technical support professionals to ensure timely and effective resolution of customer technical issues. You will oversee the support process, manage escalations, and collaborate with cross-functional teams to enhance customer satisfaction and operational efficiency.

You will report directly to our Technical Support Manager and you'll work out of our Salem, OR location on an On-Site work schedule.

In this role, you will impact customer experience by driving high-quality technical support services, improving team performance, and ensuring alignment with Honeywell's service standards and business objectives.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector's transition from automation to autonomy.

YOU MUST HAVE

  • Minimum of 2 years of proven experience in leading technical support teams and managing customer technical issues effectively.
  • Minimum of 2 years strong knowledge of technical support processes, troubleshooting methodologies, and customer service best practices.
  • Minimum of 2 years' experience with support tools and technologies such as CRM systems, ticketing platforms, and knowledge bases and background in SAS.
  • Ability to analyze complex technical problems, run reports in case management, and coordinate cross-functional resolution efforts.

WE VALUE

  • Bachelor's degree in a relevant technical or engineering field.
  • Experience in building automation or related industries.
  • Strong leadership and team development skills.
  • Familiarity with Honeywell products and solutions.
  • Experience with ERP systems and data analysis tools.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job Posting Date: June 22, 2026.

KEY RESPONSIBILITIES

  • Lead and manage the technical support team to deliver exceptional customer service and timely resolution of technical issues.
  • Oversee the escalation process and ensure effective communication between customers and internal departments such as Engineering, Product Management, and Logistics.
  • Develop and implement process improvements to increase efficiency and customer satisfaction within the technical support function.

What Honeywell employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Honeywell

Sourced by ZipRecruiter

Honeywell is charging into the Industrial IoT revolution with the establishment of Honeywell Connected Enterprise (HCE), building on our heritage of invention and deep, on-the-ground industry expertise. HCE is the leading industrial disruptor, building and connecting software solutions to streamline and centralize the assets, people and processes that help our customers make smarter, more accurate business decisions. Moving at the speed of software, we are creating, innovating and delivering solutions fast, challenging the way things have always been done, piloting new ways for all of us to work, and expecting our successes to set new standards for our customers and for Honeywell. The Chief Architect for Honeywell Connected Enterprise will lead a team of architects and system engineers responsible for the design of applications and infrastructure that deliver high value outcomes for customers in industrial, buildings, distribution centers, and aerospace vertical markets. The Chief Architect will work directly with leadership, development teams, and offering management to design well integrated solutions that utilize software platforming to encourage reuse and speed to market.

Industry

Furniture manufacturing

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

1906

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