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Technical Support Supervisor Jobs in Oregon (NOW HIRING)

Flexential Corp.

Supervisor, Service Support

OR · On-site +1

If you're a people-focused technical leader who thrives in a fast-paced support environment and enjoys developing high-performing teams, we'd love to hear from you. What You'll Do As a Supervisor ...

Atlas Copco

Technical Team Lead

Hillsboro, OR · On-site

... support for the site team To succeed, you will need Education level AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory ...

Edwards Vacuum, LLC

Technical Team Lead

Hillsboro, OR · On-site

... support for the site team To succeed, you will need Education level AS degree or equivalent in relevant technical field (full military equivalent may substitute for AS with HR and supervisory ...

Routeware, Inc.

Fulfilment Support Tech

Portland, OR · On-site

$20 - $25/hr

... supervisors, and external partners. General Responsibilities • Manage time effectively across ... WORK ENVIRONMENT AND SCHEDULE This position works primarily in a warehouse and technical ...

Dave & Buster's

Gamss Support Tech

Clackamas, OR · On-site

$39K - $49K/yr

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

Dave & Buster's, Inc.

Gamss Support Tech

Clackamas, OR · On-site

$39K - $49K/yr

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of ... Technical and/or electrical skills preferred, but not required. * Must demonstrate ability to ...

SELF ENHANCEMENT INC

$18 - $25/hr

The ASP Support position assists in providing after school program activities for SEI, as well as ... Experience supervising indoor/outdoor games and other recreational and sports-related activities ...

SELF ENHANCEMENT INC

ASP Support

Portland, OR · On-site

$18 - $25/hr

The ASP Support position assists in providing after school program activities for SEI, as well as ... Experience supervising indoor/outdoor games and other recreational and sports-related activities ...

City of Ashland

User Support Technician

Ashland, OR · On-site

$61K - $75K/yr

SUPERVISORY RESPONSIBILITIES: Employees in this classification are not typically responsible for ... Provide end-user technical support for hardware and software installations; install and set-up new ...

Stellantis

Technical Product Process Supervisor

Gresham, OR · On-site

$176K - $203K/yr

The Technical Product Process Supervisor will be responsible for managing designated manufacturing ... Support for Your Growth and Giving Back We believe in investing in your future and your passions:

New

Stellantis

Technical Product Process Supervisor

Gresham, OR

$176K - $203K/yr

The Technical Product Process Supervisor will be responsible for managing designated manufacturing ... Support for Your Growth and Giving Back We believe in investing in your future and your passions:

New

Stellantis

Technical Product Process Supervisor

Eugene, OR · On-site

$167K - $193K/yr

The Technical Product Process Supervisor will be responsible for managing designated manufacturing ... Support for Your Growth and Giving Back We believe in investing in your future and your passions:

New

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All JobsTechnical Support Supervisor JobsTechnical Support Supervisor Jobs in Oregon

Technical Support Supervisor information

See Oregon salary details

$31.2K

$90.8K

$155.9K

How much do technical support supervisor jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support supervisor in Oregon is $90,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $110,000.00 per year, depending on experience, location, and employer.

What does a technical support supervisor do?

A Technical Support Supervisor oversees a team of technical support specialists who assist customers with troubleshooting technology-related issues. Their responsibilities include managing daily operations, training staff, resolving escalated customer complaints, and ensuring high-quality support. They also monitor team performance, implement process improvements, and coordinate with other departments to address complex technical problems. This role is essential for maintaining customer satisfaction and smooth operation of technical support services.

What are the key skills and qualifications needed to thrive as a technical support supervisor?

To thrive as a Technical Support Supervisor, you need strong technical troubleshooting abilities, leadership experience, and a relevant degree or equivalent work background. Familiarity with ticketing systems like Zendesk or ServiceNow, knowledge of ITIL frameworks, and certifications such as CompTIA A+ or HDI are typically required. Excellent communication, conflict resolution, and team management skills help you motivate staff and ensure customer satisfaction. These competencies are vital for efficiently resolving technical issues, maintaining high support standards, and fostering a positive team environment.

How does a technical support supervisor typically collaborate with other departments to resolve complex customer issues?

Technical Support Supervisors frequently work with engineering, product management, and quality assurance teams to address issues that require expertise beyond standard troubleshooting. They coordinate escalations, communicate detailed problem descriptions, and relay customer feedback to help identify root causes and develop solutions. This cross-functional collaboration ensures that customer concerns are resolved efficiently and that recurring issues are addressed at the source. Building strong relationships with these departments is a key part of the role and can also provide opportunities for professional growth.

What is the difference between Technical Support Supervisor vs Technical Support Specialist?

AspectTechnical Support SupervisorTechnical Support Specialist
CertificationsIT certifications (e.g., CompTIA, HDI)IT certifications (e.g., CompTIA, HDI)
Work EnvironmentSupervisory role overseeing support teamsIndividual contributor providing technical support
Employer UsageUsed in companies with support teams to manage operationsUsed in customer service and technical support roles
Search IntentComparison of managerial vs. specialist roles in supportUnderstanding support roles and responsibilities

The main difference between a Technical Support Supervisor and a Technical Support Specialist lies in their responsibilities. The supervisor manages support teams, oversees operations, and ensures quality service, while the specialist provides direct technical assistance to customers. Both roles often require similar certifications, but their focus and scope differ significantly.

Technical Support Supervisor jobs near you

Computer Support Specialist II

ASM Research

Portland, OR • On-site

Full-time

Re-posted 7 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 226 rated it services

Job description

General Summary
Provides on-site Tier 2 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, troubleshoot, and resolve Windows incidents. Carry out process workflows while upholding government policies and procedures. Provide technical assistance over the phone or in person for a wide variety of hardware, software and site-specific applications in an enterprise environment.
Job Responsibilities
  • Resolve or refer IT issues; Solve technical issues in a professional manner or escalate in a timely manner, bringing in other subject matter experts as required.
  • Enter IT problem descriptions into ticketing system and troubleshoot the issue sufficiently to appropriately refer the problem to the correct IT support group.
  • Manage hardware assets and track via asset management applications.
  • Troubleshoot and repair Desktop/Laptop and thin client, printer, and mobile device hardware.
  • Troubleshoot peripheral devices (Printers, Smartphones, Scanners etc.).
  • Understand the IT working environment sufficiently to explain technical issues to a disparate range of technical and non-technical clients.
  • Run various diagnostic programs for troubleshooting or monitoring purposes.
  • Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor.
  • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service.
  • Collaborates with team members to resolve information technology issues and implement process improvements.
  • Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software.
  • Ability for light travel and support to offsite locations.

Minimum Qualifications
  • 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position.
  • Possess a working knowledge and progressive experience in a Microsoft computer support
  • Experienced in all facets of troubleshooting and repairing the standard set of peripherals in an enterprise environment
  • Familiar with supporting smartphones and other mobile devices
  • Demonstrate the highest possible standards of customer support and produce maximum customer satisfaction
  • Strong interpersonal communication skills both written and verbal
  • US Citizen able to pass a government background check.
  • Bachelor of Science in Computer/Information Technology or a directly-related field is preferred however not required.

Other Job Specific Skills
  • Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.
  • Knowledge of assigned hardware and/or software products required.
  • Requires working knowledge of personal computers and peripherals.
  • Stays up to date technically and applies new knowledge to job.
  • Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes
  • Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Actively looks for ways to help people in the most efficient manner.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Understands the implications of new information for both current and future problem-solving and decision-making

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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