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Day Shift Technical Support Manager Jobs in Indiana

Core Managed

Technical Support Specialist

Indianapolis, IN · On-site

$42K - $48K/yr

This position is for people who don't mind working hard and talking to people every day. We want ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...

Core Managed

Technical Support Specialist

Indianapolis, IN · On-site

$42K - $48K/yr

This position is for people who don't mind working hard and talking to people every day. We want ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...

Core Managed

Technical Support Specialist

Carmel, IN · On-site

$42K - $48K/yr

This position is for people who don't mind working hard and talking to people every day. We want ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...

Core Managed

Technical Support Specialist

Indianapolis, IN · On-site

$42K - $48K/yr

This position is for people who don't mind working hard and talking to people every day. We want ... Time management skills * Ability to develop relationships with clients and internal staff * Follow ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable ... Queue Management to reduce long running issues and drive KPI to manage the issues * Respond to ...

ATS Automation

Technical Support Engineer

Indianapolis, IN · Hybrid

$36 - $42/hr

Monitor service inboxes and manage ticket creation and updates (including Fusion). * Provide remote ... Must be eligible and able to travel domestically & internationally, within 30 days from hire date ...

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All JobsDay Shift Technical Support JobsDay Shift Technical Support Manager JobsDay Shift Technical Support Manager Jobs in Indiana

Day Shift Technical Support Manager information

What is the difference between Day Shift Technical Support Manager vs Day Shift Technical Support Specialist?

AspectDay Shift Technical Support ManagerDay Shift Technical Support Specialist
CredentialsTypically requires a bachelor’s degree in IT, Computer Science, or related field; management experience preferredUsually requires a relevant technical certification or associate degree; technical knowledge essential
Work EnvironmentOversees support teams, manages escalations, and coordinates daily operationsProvides direct technical support to clients or end-users, troubleshooting issues
Employer & Industry UsageCommon in IT service companies, tech departments, and support centersFound in similar settings, focusing on resolving technical problems

The main difference is that the Day Shift Technical Support Manager oversees support teams and manages operations, while the Day Shift Technical Support Specialist focuses on providing direct technical assistance to users. Both roles require technical knowledge, but the manager has additional responsibilities in leadership and coordination.

What are popular job titles related to Day Shift Technical Support Manager jobs in Indiana? For Day Shift Technical Support Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Day Shift Technical Support Manager jobs in Indiana look for? The top searched job categories for Day Shift Technical Support Manager jobs in Indiana are:
What cities in Indiana are hiring for Day Shift Technical Support Manager jobs? Cities in Indiana with the most Day Shift Technical Support Manager job openings:
Day Shift Technical Support Manager jobs near you
Infographic showing various Day Shift Technical Support Manager job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Technical Support Representative III

Surf Internet

La Porte, IN • On-site

$28 - $30/hr

Other

Re-posted 12 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

38th of 96 rated telecommunications companies

Job description

Overview
Surf Internet is seeking a highly experienced Tier 3 Technical Support Representative to serve as a front-line escalation point for our most complex technical issues and highest-value customers. This role operates at the intersection of advanced technical troubleshooting, customer ownership, and cross-functional leadership.
As a Tier 3 representative, you will lead the resolution of critical incidents, support enterprise clients directly. You will drive root cause analysis, and ensure a seamless, high-quality customer experience at scale.
Reports To: Technical Support Manager
Department: Technical Support
Job Status: Non-Exempt
Responsibilities:
Advanced Technical Ownership
  • Serve as the highest escalation point for complex and high-impact technical issues, including enterprise and business-critical outages.
  • Lead end-to-end resolution of incidents, including diagnosis, mitigation, root cause analysis (RCA), and prevention.
  • Handle advanced networking issues across fiber, fixed wireless, and VoIP systems.

Enterprise Customer Support
  • Act as a front-line technical contact for enterprise and high-value customers.
  • Own and manage critical tickets with a strong focus on communication, urgency, and transparency.
  • Translate complex technical issues into clear, business-impacting terms for customers.

Incident Management & Leadership
  • Lead enterprise incident response efforts, coordinating across Network Operations, Engineering, and Field teams.
  • Drive incident bridges, provide real-time updates, and ensure timely resolution.
  • Maintain accountability for escalations and customer satisfaction.

Cross-Functional Collaboration
  • Partner with Engineering, Network Operations, and Product teams to resolve defects and improve service reliability.
  • Escalate bugs, infrastructure gaps, and recurring issues with detailed technical documentation.
  • Influence product and operational improvements based on frontline insights.

Mentorship & Team Development
  • Act as a technical mentor and escalation resource for Tier 1 and Tier 2 agents.
  • Provide guidance, training, and knowledge sharing to improve overall team capability.

Process Improvement & Strategy
  • Identify trends, recurring issues, and inefficiencies; propose and implement solutions.
  • Contribute to automation, tooling improvements, and workflow optimization.
  • Help define escalation paths, incident response standards, and support best practices.

Documentation & Knowledge Management
  • Maintain detailed and accurate documentation of incidents, RCAs, and resolutions.
  • Contribute to internal knowledge bases and technical runbooks.
  • Ensure enterprise-level issues are well-documented for future prevention.

Qualifications:
  • High School diploma or equivalent required; advanced technical certifications or relevant experience strongly preferred.
  • 3+ years of experience in technical support, networking, or ISP environments, including Tier 2/3 support.
  • Deep understanding of:
  • LAN/WAN networking, TCP/IP, DNS, DHCP
  • Fiber and fixed wireless technologies
  • VoIP systems (SIP, call quality troubleshooting)
  • Advanced Wi-Fi systems (including mesh networks like Eero)
  • Experience with packet analysis tools (e.g.,PingPlotter ) and network diagnostics.
  • Experience with ticketing systems, CRM platforms, and monitoring tools.
  • Ability to leverage logs, metrics, and telemetry for troubleshooting and RCA.
  • Exceptional analytical and troubleshooting skills with a methodical approach.
  • Ability to lead complex incident resolution under pressure.
  • Strong decision-making skills with minimal supervision.
  • Excellent verbal and written communication skills.
  • Ability to communicate complex technical concepts to both technical and non-technical stakeholders.
  • Strong customer-first mindset, especially for enterprise clients.
  • Proven ability to work cross-functionally in fast-paced environments.
  • Comfortable handling high-severity incidents and shifting priorities.
  • Self-driven with a strong sense of ownership and accountability.

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