Day Shift Technical Support Manager Jobs in Indiana

We are looking for a talented Instrumentation Technical Support Specialist  to join our team specializing in Engineering for our Cummins Inc. facility in Columbus, IN.

In this role, you will make an impact in the following ways: 

• Performs routine and repetitive test, set-ups and calibrations. 
• Runs emissions tests. 
• Installs terminals, fabricates and assembles electronic systems and test cells. 
• Constructs and installs test cell harnesses. 
• Fabricates test rigs and fixtures. 
• Completes minor mechanical system assembly. 
• Installs, calibrates, troubleshoots, and repairs gauges, transducers, heat exchangers, cooling systems, smoke meters, fuel systems measurement and oil consumption test rigs. 
• Operates less complex data acquisition systems as directed. 
• Uses a number of general tools including but not limited to digital multimeter, soldering iron, function generator, and frequency generator. 
• Reads and interprets electrical wiring diagrams. 
• Executes written test plans and reports on test results in a specified format. 
• Assists technicians and engineers as required. 
• Understands and applies appropriate Company and department rules and guidelines to work. 
• Interfaces with customers, suppliers, engineers and other functions. 
• Participates in the maintenance of quality procedures. 
• Participates in improvement projects. 
• Develops and gives presentations to customers and suppliers. 
• Maintains cleanliness within the workplace. 
• Knows and complies with departmental safety policies and procedures. 
• Demonstrates confidentiality as required. 
• Participates in self- and team-audits and associated corrective action. 
• Performs other miscellaneous duties, as required, to get the job done.

Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

Core Responsibilities / Activities

1. First-Line Instrumentation Support for Test Cells

Respond promptly to emissions test cell instrumentation issues as they arise. Perform initial troubleshooting, basic diagnostics, and corrective actions following established procedures. When issues cannot be resolved independently, escalate to senior technicians, engineers, or supervisors per defined escalation paths.

2. Issue Logging and Work Documentation

Record all support activities using the department's PowerApps tracking tool, including problem descriptions, troubleshooting steps, time spent, and any parts replaced. Maintain clear, accurate notes to support shift handovers, trend analysis, and continuous improvement.

3. Learning and Performing Required Calibrations

Gain proficiency over time in performing required regulatory and internal verifications and calibrations (e.g., 35-day, 6-month, and annual checks). Support calibration activities across ISO 17025-accredited CVS systems as well as approximately 25 additional test cells supported by the team.

Skill, Education, or Experience Preferences

- Basic mechanical, electrical, or instrumentation troubleshooting skills, with willingness to learn emissions measurement systems.

- Ability to follow written procedures, document work accurately, and use digital tools for tracking tasks and issues.

- Strong sense of urgency, teamwork, and comfort working in a fast-paced test-cell environment.

- Previous hands-on experience in a laboratory, manufacturing, maintenance, or test environment.

- Exposure to regulated or quality-controlled environments (e.g., ISO, calibration labs, automotive or engine testing).

4x10 PM Monday thru Thursday

To be successful in this role you will need the following: 

• Data Acquisition - Prepares samples, verifies equipment calibration and performs tests according to an approved standard procedure or work instruction in a manner which ensures, and results in, data that can be trusted and delivered to the engineer or customer.
• Data Reporting - Prepares documentation in a manner which clearly organizes and presents testing methods, instrument settings, the data and analysis to allow the engineer and customer to understand the results and form accurate conclusions and recommendations.
• Product Problem Solving - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence. 
• Product Software Design and Construction - Constructs product software using industry best practices and robust software engineering principles; verifies software updates to ensure quality products.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization. 

Education, Licenses, Certifications: 
High school diploma, GED or equivalent required. 
Experience: 
One year of relevant experience required. 
School to work program experience in relevant field preferred.