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Remote Voip Technical Support Jobs in Indiana (NOW HIRING)

Atlas Copco

Technical Support Engineer

Michigan City, IN · On-site +1

Own complex technical cases from intake to closure for VTS Aftermarket (remote and on-site support). Coordinate cross-functionally and escalate with complete technical evidence. * Service Enablement ...

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

The Opportunity This position provides technical support to customers, answering questions on ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

The Opportunity This position provides technical support to customers, answering questions on ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

Roche

Technical Support Specialist 2

Indianapolis, IN · On-site +1

$47K - $88K/yr

The Opportunity This position provides technical support to customers, answering questions on ... This is a remote based role. Who You Are * Associate's degree or equivalent military training in ...

Entrust Datacard

Perform product installations, troubleshooting, and technical support-remotely and on-site * Gather ... Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$45K - $52K/yr

Deliver service and support to credit union end users via remote connection, diagnosing and resolving technical software issues * Gather customer information, evaluate symptoms, and identify root ...

Belden Inc

Data Technical Specialist - Remote

Richmond, IN · On-site +1

$101K - $152K/yr

Here, you'll take on work that challenges you, supports your growth, and empowers you to shape what ... Coordinate with technical teams to design and optimize data migration processes and workflows.

Maximus

Cloud Platform Engineer

Fort Wayne, IN · Remote

$51.50 - $68.75/hr

This is a remote position. Maximus is a trusted federal partner supporting mission‑critical ... enable VoIP, VTC, and real-time communications systems, ensuring reliability, performance, and ...

Maximus

Cloud Platform Engineer

Hammond, IN · Remote

$53 - $71/hr

This is a remote position. Maximus is a trusted federal partner supporting mission‑critical ... enable VoIP, VTC, and real-time communications systems, ensuring reliability, performance, and ...

Maximus

Cloud Platform Engineer

South Bend, IN · Remote

$54.75 - $73.25/hr

This is a remote position. Maximus is a trusted federal partner supporting mission‑critical ... enable VoIP, VTC, and real-time communications systems, ensuring reliability, performance, and ...

Maximus

Cloud Platform Engineer

Indianapolis, IN · Remote

$49 - $65.25/hr

This is a remote position. Maximus is a trusted federal partner supporting mission‑critical ... enable VoIP, VTC, and real-time communications systems, ensuring reliability, performance, and ...

Maximus

Cloud Platform Engineer

Evansville, IN · Remote

$53.25 - $71/hr

This is a remote position. Maximus is a trusted federal partner supporting mission‑critical ... enable VoIP, VTC, and real-time communications systems, ensuring reliability, performance, and ...

Maximus

Cloud Platform Engineer

Terre Haute, IN · Remote

$53 - $70.75/hr

This is a remote position. Maximus is a trusted federal partner supporting mission‑critical ... enable VoIP, VTC, and real-time communications systems, ensuring reliability, performance, and ...

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Remote Voip Technical Support information

What are some common challenges faced by Remote VoIP Technical Support professionals, and how can they be managed effectively?

Remote VoIP Technical Support professionals often encounter challenges such as troubleshooting connectivity issues, managing customer expectations, and supporting a wide variety of hardware and software configurations. Effective management involves strong communication skills, a systematic approach to problem-solving, and staying updated with the latest VoIP technologies and security practices. Collaborating closely with network engineers, customer service representatives, and end-users is essential to quickly resolve issues and provide a seamless support experience.

What are the key skills and qualifications needed to thrive as a Remote VoIP Technical Support specialist, and why are they important?

To thrive as a Remote VoIP Technical Support specialist, you need a solid understanding of networking fundamentals, VoIP protocols, and troubleshooting, often supported by relevant IT certifications like CompTIA Network+ or Cisco CCNA. Familiarity with ticketing systems, remote desktop tools, and VoIP platforms such as Asterisk or Cisco Unified Communications is typically required. Exceptional problem-solving skills, patience, and strong communication abilities set top performers apart in this role. These competencies ensure efficient issue resolution, high customer satisfaction, and reliable voice communication services.

What is a Remote VoIP Technical Support specialist?

A Remote VoIP Technical Support specialist is a professional who provides technical assistance and troubleshooting for Voice over Internet Protocol (VoIP) services and systems. They work remotely to help customers or clients resolve issues related to internet-based phone services, such as call quality problems, connectivity issues, or configuration errors. These specialists typically use chat, email, or phone to diagnose and solve issues, guide users through setups, and ensure the smooth operation of VoIP systems.

What is the difference between Remote Voip Technical Support vs Remote Network Support?

AspectRemote Voip Technical SupportRemote Network Support
CertificationsCCNA, CCNP, VoIP-specific certificationsCCNA, CompTIA Network+, Cisco certifications
Work EnvironmentCustomer support, troubleshooting VoIP systems remotelyNetwork infrastructure, troubleshooting connectivity issues remotely
Industry UsageTelecommunications, VoIP service providersIT, enterprise networks, data centers

Remote Voip Technical Support focuses on troubleshooting and maintaining VoIP systems, while Remote Network Support handles broader network infrastructure issues. Both roles require networking certifications and often work remotely for similar industries, but their technical focus differs.

What are popular job titles related to Remote Voip Technical Support jobs in Indiana? For Remote Voip Technical Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Voip Technical Support jobs in Indiana look for? The top searched job categories for Remote Voip Technical Support jobs in Indiana are:
What cities in Indiana are hiring for Remote Voip Technical Support jobs? Cities in Indiana with the most Remote Voip Technical Support job openings:
Remote Voip Technical Support jobs near you
Technical Support Engineer

Technical Support Engineer

Franklin Electric

Fort Wayne, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Technical Support Engineer
Department: Engineering
Employment Type: Full Time
Location: US - Indiana - Fort Wayne
Reporting To: Dave Johnson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to enhance the customer experience by thoughtfully introducing relevant products and services.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
  • Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
  • Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
  • Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
  • Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
  • Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

What you need:
  • Education: High school diploma required; an Associate's degree in Electrical or Mechanical Engineering is strongly preferred.
  • Experience: 3 to 5 years of related technical support or field service experience.
  • Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
  • Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
  • Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply