Job Summary:
Beyond IT Support is an MSP committed to delivering top-notch IT support and solutions to local businesses. They are looking for a skilled Bench Technician to diagnose, repair, and refurbish IT equipment while maintaining detailed records and managing workspace inventory.
Responsibilities:
• Diagnose, repair, and refurbish IT equipment including desktops, laptops, servers, and networking hardware
• Troubleshoot hardware issues quickly and accurately to minimize client downtime
• Assemble and prepare equipment for deployment or return to clients
• Maintain detailed records of repairs, parts used, and test results
• Manage and organize repair bench workspace and inventory of spare parts and tools
• Work closely with help desk and field technicians to support client needs and share technical insights
• Assist in configuring and testing equipment before it’s delivered or deployed
• Stay up to date on the latest hardware technology and repair techniques relevant to MSP services
• Onsite work at Clients locations as needed. Including setups, pickups, drop-offs
• Manage incoming deliveries and inventory
• Improve customer service, perception, and satisfaction
• Fast turnaround of Customer Requests
• Ability to multi-task
• Ability to work in a team and communicate effectively
• Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests that require engineer level support, following ticket to resolution
• Responsible for entering all time and expenses in ConnectWise as they occur
• Enter all work as service tickets in ConnectWise
• Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University
Qualifications:
Required:
• 3-5 years of solid experience as a Bench Technician or similar role within IT support or repair
• A Plus Certification
• Comfortable with a variety of IT hardware — from desktops and laptops to networking devices and servers
• Detail-oriented and able to troubleshoot with patience and precision
• Able to handle multiple repair jobs efficiently in a fast-paced environment
• A good communicator who can work collaboratively with a small team and interface with clients when needed
• Reliable and proactive, taking ownership of your work from start to finish
• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care. Diagnosis skills of technical issues.
• Travel to client’s locations as needed (Must have reliable transportation)
Preferred:
• Familiarity with MSP workflows, ticketing systems, or IT service management is a plus
Company:
Beyond IT Support is a cloud advisors offers reliable IT support services in Georgia, Connecticut, New York and Texas. Founded in 2003, the company is headquartered in Norwalk, USA, with a team of 11-50 employees. The company is currently Early Stage.