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Onsite Support Jobs (NOW HIRING)

Path Forward IT

Onsite Support Engineer I

Cincinnati, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Support Engineer I Company: Path Forward IT Location: Cincinnati About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client ...

PATH FORWARD IT LLC

Onsite Support Engineer II

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Onsite Support Engineer II Location: Chicago, IL Ready to work hands-on and make a real impact every day? If you enjoy troubleshooting, working face-to-face with end users, and being the ...

CGI Inc.

Onsite Support Lead, Senior

Arlington, VA · On-site

  • Retirement

  • PTO

Onsite Support Lead, Senior Category: Infrastructure/Cloud Main location: United States, Virginia, Arlington Position ID:J0925-2126 Employment Type: Full Time Position Description: CGI Federal has an ...

Path Forward IT

Onsite Support Engineer I

Evansville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Support Engineer I Company: Path Forward IT Location: Evansville, IN About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client ...

PATH FORWARD IT LLC

Onsite Support Engineer I

Evansville, IN

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Onsite Support Engineer I Company: Path Forward IT Location: Evansville, IN About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at ...

New

PATH FORWARD IT LLC

Onsite Support Engineer I

Cincinnati, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Onsite Support Engineer I Company: Path Forward IT Location: Cincinnati About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at ...

Path Forward IT

Onsite Support Engineer I

Naperville, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Support Engineer I Company: Path Forward IT Location: Chicago, IL About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client ...

PATH FORWARD IT LLC

Onsite Support Engineer I

Naperville, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Onsite Support Engineer I Company: Path Forward IT Location: Chicago, IL About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at ...

New

PATH FORWARD IT LLC

Onsite Support Engineer I

Naperville, IL

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description Onsite Support Engineer I Company: Path Forward IT Location: Chicago, IL About the Role Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at ...

New

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Onsite Support information

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How much do onsite support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for onsite support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is onsite support?

Onsite support refers to technical assistance provided directly at a client's location by IT professionals or support staff. This service typically involves troubleshooting, repairing, and maintaining hardware, software, or network issues that cannot be resolved remotely. Onsite support ensures that problems are addressed efficiently and can include tasks such as setting up equipment, resolving connectivity issues, and providing personalized user assistance. It is often used in business environments where immediate, hands-on intervention is required.

How does an onsite support professional typically collaborate with other IT teams to resolve technical issues?

Onsite Support professionals work closely with helpdesk, network, and systems administration teams to resolve complex technical issues for end-users. They often act as the first responders, diagnosing problems and escalating more advanced issues to specialized teams as needed. Effective communication and thorough documentation are key, as they ensure all stakeholders are informed and issues are resolved efficiently. Regular interactions with colleagues and users help foster a collaborative environment and build trust across departments.

What are the key skills and qualifications needed to thrive as an onsite support professional, and why are they important?

To thrive as an Onsite Support professional, you need strong troubleshooting abilities, a solid understanding of computer hardware and software, and typically a degree or certification in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is essential. Excellent communication, patience, and customer service skills help you effectively assist users and resolve issues on-site. These skills ensure timely and efficient problem resolution, minimizing downtime and supporting smooth business operations.

What is the difference between Onsite Support vs Help Desk Technician?

AspectOnsite SupportHelp Desk Technician
CredentialsTypically requires certifications like CompTIA A+ or Network+Similar certifications often required, such as CompTIA A+
Work EnvironmentOn-site at client locations or offices, hands-on hardware and network supportPrimarily remote or phone-based support, troubleshooting via remote tools
Employer & Industry UsageUsed by IT service providers, corporations, and tech support companiesCommon in IT departments, managed service providers, and tech support firms

Onsite Support involves providing hands-on technical assistance directly at the client's location, focusing on hardware, network, and physical device issues. Help Desk Technicians typically offer remote support, troubleshooting software problems, and guiding users through solutions. While both roles require similar certifications and serve in IT support, Onsite Support emphasizes physical presence and hardware repairs, whereas Help Desk Technicians focus on remote troubleshooting and user assistance.

More about Onsite Support jobs

What states have the most Onsite Support jobs?

States with the most job openings for Onsite Support jobs include:

What job categories do people searching Onsite Support jobs look for?

The top searched job categories for Onsite Support jobs are:

Onsite Support jobs near you
Infographic showing various Onsite Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Onsite Support Engineer I

Path Forward IT

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Onsite Support Engineer I
Company: Path Forward IT
Location: Cincinnati
About the Role
Path Forward IT is seeking an Onsite Support Engineer I to provide technical support directly at client locations and by phone as assigned. This role follows documented procedures, monitors ticket queues, and ensures service level agreements (SLAs) are met.
Key Responsibilities
  • Document all activities, projects, and tickets daily in the ticketing system.
  • Handoff and document in-progress tickets before the end of each shift.
  • Monitor the ticket gateway and designated queues.
  • Escalate issues as documented in IT Glue.
  • Create or update IT Glue articles with new customer findings.
  • Communicate with vendors to resolve outage issues.
  • Build client rapport during onsite assignments (in-person troubleshooting, walkthroughs, client interaction).
  • Work 100% onsite at client-assigned locations, commuting and walking between buildings as required.

Expectations
  • Maintain established ticket SLAs as defined by manager.
  • Maintain customer satisfaction (CSAT) scores as defined by manager.
  • Submit weekly timesheets by end of shift Friday.
  • Work and document established billable hours each week.
  • Be available for scheduled on-call rotations.
  • Meet annual goals and objectives set in HRIS with quarterly reviews.

Technical Proficiencies
  • Ticketing software: Incident management and time tracking.
  • Remote system access: Running scripts and pushing approved actions.
  • Active Directory: Basic knowledge of security groups, group policy fundamentals, and domain controllers.
  • Virtualization: Basic knowledge of VMware/Hyper-V for user incident support.
  • Microsoft Windows/Servers: Basic knowledge in patching, maintenance, and differentiating physical vs. virtual servers.
  • Networking: Basic troubleshooting skills (DHCP, DNS, ping, nslookup, traceroute).
  • Software as assigned.

Physical Requirements
  • Ability to handle equipment, talk, hear, read, write, and interpret documents.
  • Occasionally lift and move objects up to 25 pounds (with or without reasonable accommodations).

If this sounds like what you're looking for, it could be a great fit-for you and for us.
Why Join Path Forward IT?
Path Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.
A Team Environment Built for Growth
Joining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team. You'll enjoy the best of both worlds:
  • The autonomy and client engagement typical of a local MSP
  • The resources, support, and structure of a leading national IT services organization

A Unique Opportunity Through Blue Alliance
As a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you're looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.
Benefits of working at Path Forward IT:
  • Be part of a fun, awesome team
  • 9 paid holidays
  • 401K Retirement with matching contributions
  • Excellent medical, vision and dental insurance
  • Life insurance and disability insurance
  • Cell phone stipend
  • 3 weeks PTO

Top Reasons our Employees Love Being Part of the Blue Alliance Family:
  1. Entrepreneurial Culture
  2. Fast-paced Flow, with a Variety of Projects
  3. Collaborative Work Environment
  4. Training & Certifications
  5. Career Growth Opportunities

Ready for the next step?
The greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.
Please be advised we, Path Forward IT, participate in E-Verify

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