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Microsoft 365 Technical Support Engineer Jobs (NOW HIRING)

Palnar

Microsoft 365 Technical Architect

$67.75 - $82/hr

... Microsoft 365 security platform. This position requires expert-level knowledge of Entra/Azure ... support to clients and team members on M365 Security solutions • Ensure compliance with ...

Airswift

Microsoft 365 Engineer

Houston, TX · On-site

Key Responsibilities Platform Administration & Engineering - Administer and support Microsoft 365 ... both technical and business stakeholders - Ability to work in a fast-paced, highly regulated ...

Bell and Howell

IT Desktop Support Engineer

Durham, NC · On-site

... 7/365 technical assistance for our clients. We provide a comprehensive and certified level of ... Exposure to Microsoft Intune and modern device management concepts (MDM, Autopilot, compliance ...

RIT Solutions, Inc.

Senior Microsoft 365 Engineer

$107K - $146K/yr

... support hybrid Microsoft 365, identity, endpoint, and application services • Strong technical ... engineering activities, projects, initiatives, customer requirements, and end-user support needs.

Litera

Technical Support Engineer

Denver, CO

Position Overview The Technical Support Engineer (TSE) at Litera plays a critical role in ... Experience working with Microsoft Dynamics 365, with an understanding of its architecture ...

New

Irium - Mexico

Technical Support Engineer

Carlisle, PA · On-site

Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 ... Provide timely Level I technical support for all onsite and remote end-users focusing on excellent ...

ThrottleNet

Be Seen First

Support Engineer II

Kansas City, MO · On-site

$55K - $70K/yr

Provide advanced technical support for desktops, laptops, servers, and network-related issues ... Perform user administration and support within Microsoft 365 and Active Directory * Assist with ...

Trend Micro

Technical Support Engineer

Irving, TX · On-site

Position Summary: The Technical Support Engineer is responsible for resolving challenging ... Microsoft Windows, Linux (RHEL, Ubuntu, SuSE, etc.) including ability to troubleshoot services ...

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All JobsMicrosoft 365 Technical Support Engineer Jobs

Microsoft 365 Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do microsoft 365 technical support engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for microsoft 365 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer, and why are they important?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.
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Microsoft 365 Technical Support Engineer jobs near you
Microsoft 365 Technical Architect

Microsoft 365 Technical Architect

Palnar

Remote

$67.75 - $82/hr

Full-time

Posted 8 days ago

Job description

JOB SUMMARY
This position will be responsible for the design, implementation, and maintenance of the
Microsoft 365 security platform. This position requires expert-level knowledge of Entra/Azure
Active Directory Premium, Defender for Office 365, Azure Information Protection, Defender for
Cloud Apps, Defender for Identity, Data Loss Prevention, and Conditional Access. The Security Architect has experience in designing and implementing complex security solutions and should possess excellent communication and problem-solving skills.
QUALIFICATIONS
Education and Experience:
• Required Minimum Training: Graduation from a four-year college or university or equivalent training and experience in the field of work related to the position's role may be substituted on a year-for-year basis.
• Expert-level knowledge of Entra/Azure Active Directory Premium, Defender for Office
365, Azure Information Protection, Defender for Cloud Apps, Defender for Identity, Data Loss Prevention, and Conditional Access.
• Experience with security tools such as SIEM, IDS/IPS, and vulnerability scanners.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Industry certifications such as CISSP, CISM, or CISA are preferred.
Professional Licenses/Certifications:
• Microsoft SC-100: Microsoft Cybersecurity Architect
• Microsoft SC-200: Microsoft Security Operations Analyst
• Microsoft SC-300: Microsoft Identity and Access Administrator
• Microsoft SC-400: Microsoft Information Protection Administrator
Knowledge, Skills, and Abilities:
• Implement and configure Entra/Azure Active Directory Premium, Defender for Office 365,
Azure Information Protection, Defender for Cloud Apps, Defender for Identity, Data Loss Prevention, and Conditional Access based on
• Develop detailed project plans, architecture diagrams, and technical specifications for security platform implementation
• Provide technical guidance and support to clients and team members on M365 Security solutions
• Ensure compliance with regulatory requirements and industry best practices
• Collaborate with other IT teams to ensure the security architecture integrates effectively with the overall IT infrastructure.
• Stay up-to-date with emerging threats and technologies and make recommendations for enhancements to security engagements.
• Participate in knowledge-sharing and training sessions for team members and agency employees
• Ability to work collaboratively with team members and agency employees in a fast-paced environment
• Stay up-to-date with current and future platform advancements through continuous learning opportunities
ESSENTIAL DUTIES
• Escalate interruptions immediately to Management and/or supervisor.
• Support immediate Team and other employee-based groups including providing knowledge sharing.
• Meet project expectations on quality of work, deliverables, and task completion on time.
• Participate in internal learning opportunities.
• Ability to work independently and as a team including cross functional teams.
• Performs special projects and other duties as assigned.
• Clearly articulate current status and articulate required action items to all stakeholders.
• Proactively provides process improvement or standardization.
• Proactively assist in setting expectations and managing definition of services.
• Responsible for system documentation as assigned.

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