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Microsoft 365 Technical Support Engineer Jobs (NOW HIRING)

DuraServ Corp

Microsoft 365 Administrator

Coppell, TX · On-site

Provide Tier 2/3 technical support and serve as the escalation point for Microsoft 365-related issues. * Support Azure administration activities related to identity management, security, and hybrid ...

Core BTS, Inc.

Senior Microsoft 365 Engineer

Indianapolis, IN · On-site

$99K - $137K/yr

The Senior Microsoft 365 Engineer is responsible for responding to level two issues that arise and ... years of technical support and/or design and implementation experience with Microsoft 365 ...

ThrottleNet

Be Seen First

Support Engineer I

Kansas City, MO · On-site

$40K - $50K/yr

... to Microsoft 365, Windows operating systems, hardware, networking, printers, and business ... technical support experience. MSP experience preferred. • Strong customer service and ...

ThrottleNet

Be Seen First

Support Engineer I

Saint Louis, MO · On-site

$40K - $50K/yr

... to Microsoft 365, Windows operating systems, hardware, networking, printers, and business ... technical support experience. MSP experience preferred. • Strong customer service and ...

E-Solutions

Microsoft 365 Administrator

Phoenix, AZ · On-site

Provide technical guidance, documentation, and best practices for M365 and AI solutions * Support ... Familiarity with Generative AI concepts, prompt engineering, and AI governance * Experience ...

Acess Global

Microsoft 365 Administrator

Milford, MA · On-site

Administer and support Microsoft 365 services including Entra ID (Azure AD), Exchange Online ... Act as a technical escalation point for complex M365 issues * Collaborate with Infrastructure ...

Kleinfelder Inc

Microsoft 365 Systems Engineer

San Diego, CA · On-site

$75K - $126K/yr

... technical excellence, and creating opportunities where employees can thrive! Are you ready to be ... Administer and support Microsoft 365 services, including user and group management, access controls ...

Goddard Systems

Support Engineer

King Of Prussia, PA · On-site

The Support Engineer is expected to operate with autonomy on day-to-day support, exercise sound ... technical support, or customer-facing IT role * Hands-on experience supporting Microsoft 365 ...

Volvo Group

Technical Support Engineer,

Ridgeville, SC · On-site

$73K - $136K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality ... Microsoft Office Suite, including Word, Excel, and PowerPoint, for various technical and ...

Apex Informatics

Senior Microsoft 365 Developer

Ocoee, FL · On-site

$48 - $63.25/hr

Senior Microsoft 365 Developer Location: Ocoee, FL The Senior Microsoft 365 Developer is ... technical documentation, including architecture diagrams, user guides, and SOPs Support lifecycle ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... technical support role. * Strong hands-on experience with Microsoft 365 administration.

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All JobsMicrosoft 365 Technical Support Engineer Jobs

Microsoft 365 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do microsoft 365 technical support engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for microsoft 365 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer, and why are they important?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.
More about Microsoft 365 Technical Support Engineer jobs
What cities are hiring for Microsoft 365 Technical Support Engineer jobs? Cities with the most Microsoft 365 Technical Support Engineer job openings:
What states have the most Microsoft 365 Technical Support Engineer jobs? States with the most job openings for Microsoft 365 Technical Support Engineer jobs include:
What job categories do people searching Microsoft 365 Technical Support Engineer jobs look for? The top searched job categories for Microsoft 365 Technical Support Engineer jobs are:
Microsoft 365 Technical Support Engineer jobs near you
Infographic showing various Microsoft 365 Technical Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 9% Part Time, 1% Temporary, and 8% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.
IT Support Engineer

IT Support Engineer

Olympus Insurance Company

Jacksonville, FL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Job Title: IT Support Engineer
Reports to: IT Infrastructure Manager
Direct Reports: None
Location: Jacksonville Office
Position type: Full-Time
FLSA Status: Exempt, Salaried
Normal Working Hours: Monday-Friday, 8:00AM-5:00PM
Who We Are
Olympus Insurance Company is the premier insurance partner, providing the broadest coverage and superior service for Florida homeowners since 2007. We believe that insurance is a promise, and we honor our commitment to help homeowners navigate life's inevitable storms. Becoming an Olympian means joining a collaborative, people-first culture built on growth, accountability, and connection. Think Ahead. Think Olympus.
What Olympus Offers
We extend our signature White Glove Service to our employees through a comprehensive total rewards package, including:
  • Employer-sponsored medical, dental, and vision plans
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with company match
  • Paid Time Off to include annual PTO, Holidays, Floating Holidays, and Volunteer Time Off
  • Education Assistance Program and ongoing professional development opportunities
  • Wellness Lunch N Learns
  • Employee perks such as pet insurance, discount programs, and a welcoming office environment
At Olympus, we empower you to grow, contribute, and thrive both professionally and personally.
What You’ll Do
Technology keeps Olympus moving, and as an IT Support Engineer, you'll help make sure our employees have the tools and support they need to do their best work every day. You'll be the go-to resource for technical support across the organization, partnering with employees to troubleshoot issues, deploy new technology, manage Microsoft 365 and endpoint devices, and continually improve the overall IT experience. Whether you're helping onboard a new employee, supporting business-critical applications, or strengthening our security posture, your work will have a direct impact on the success of our team.
If you're someone who enjoys solving problems, learning new technologies, and delivering exceptional customer service, we'd love to have you on our IT team.
Key Responsibilities
Deliver Outstanding IT Support
Provide Level 1-3 technical support for employees across the organization, serving as the primary point of contact for IT requests. You'll troubleshoot hardware, software, Microsoft 365 applications, mobile devices, conference room technology, VPN connectivity, and other day-to-day technology needs while ensuring every support request is resolved efficiently.
Manage Endpoints amp; User Access
Support the complete employee technology lifecycle by provisioning accounts, deploying devices through Microsoft Intune, managing Microsoft 365 licensing, configuring user access, and coordinating onboarding and offboarding activities to ensure employees have the tools they need from day one.
Maintain a Secure Technology Environment
Help protect Olympus' technology environment by supporting endpoint security platforms, vulnerability remediation, email security, VPN administration, and security awareness initiatives while following IT best practices and company standards.
Support Business Applications
Partner with internal teams, vendors, and application owners to support critical business systems, including insurance platforms, Salesforce, Marketing Cloud, and other enterprise applications that keep the business running smoothly.
Improve amp; Document IT Processes
Maintain technical documentation, knowledge base articles, onboarding procedures, and support guides while identifying opportunities to improve processes and enhance the overall employee technology experience. You'll also participate in occasional after-hours maintenance and support activities as needed.
What You'll Bring
  • 5+ years of enterprise IT support experience.
  • 3+ years administering Microsoft 365 and Microsoft Intune.
  • Experience supporting enterprise desktop environments, mobile devices, and Microsoft Teams.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Experience with Microsoft 365, Intune, Jira Service Management, endpoint management, and hardware asset management.
  • Familiarity with security tools, vulnerability remediation, PowerShell, and enterprise business applications such as Salesforce is a plus.
  • Excellent communication and customer service skills with a passion for helping others.
  • The ability to manage multiple priorities while providing a high level of service in a fast-paced environment.
  • Microsoft 365, Endpoint Administrator, Security+, or A+ certifications are preferred.
EEO Compliance
Olympus Insurance Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy, childbirth, and related medical conditions), age, disability, genetic information, marital status, sexual orientation, gender identity or expression, veteran or military status, or any other protected characteristic under federal, state, or local law.
Agency Disclaimer:
This job posting is not intended to solicit resumes from staffing agencies. Any unsolicited resumes sent to this posting, to employees, or to the Company without a valid written and signed agreement from Human Resources will be considered the property of the Company, and no fees will be paid.
This position will remain open until August 10, 2026, or until a sufficient pool of qualified candidates has been identified.

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