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Microsoft 365 Technical Support Engineer Jobs (NOW HIRING)

Apex Informatics

Senior Microsoft 365 Developer

Ocoee, FL · On-site

$48 - $63.25/hr

Senior Microsoft 365 Developer Location: Ocoee, FL The Senior Microsoft 365 Developer is ... technical documentation, including architecture diagrams, user guides, and SOPs Support lifecycle ...

Acess Global

Microsoft 365 Administrator

Milford, MA · On-site

Administer and support Microsoft 365 services including Entra ID (Azure AD), Exchange Online ... Act as a technical escalation point for complex M365 issues * Collaborate with Infrastructure ...

ASSA ABLOY

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... Candidates are expected to demonstrate a thorough understanding of Microsoft Server Technologies ...

Assa Abloy

Technical Support Engineer

Austin, TX · On-site

An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID ... Candidates are expected to demonstrate a thorough understanding of Microsoft Server Technologies ...

VoltaGrid

Systems Engineer - Microsoft 365

Houston, TX · On-site

Senior Manager, Technical Operations Position Summary: VoltaGrid is seeking a Systems Engineer ... The Systems Engineer will design, implement, and scale Microsoft 365 solutions to support a rapidly ...

Options

Technical Support Engineer

Chicago, IL · On-site

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint ...

Options-IT

Technical Support Engineer

Chicago, IL · On-site

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert ... Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint ...

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All JobsMicrosoft 365 Technical Support Engineer Jobs

Microsoft 365 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do microsoft 365 technical support engineer jobs pay per year?

As of Jun 10, 2026, the average yearly pay for microsoft 365 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer, and why are they important?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.
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Microsoft 365 Technical Support Engineer jobs near you

Technical Support Engineer,

Volvo Car Corporation

Ridgeville, SC • On-site

$73K - $136K/yr

Full-time

Posted 16 hours ago

Job description

Let's introduce ourselves
The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer serves as the Technical Expert for the Americas region, working in conjunction with the Retailer Technical Support team, the Americas National Sales Company, and the Central organization (CMQ-Current Model Quality) to solve the most difficult technical cases.
What you'll do
• Provide vehicle diagnostic support and expertise to the Retailer Technical Support team.
• Coach and mentor the Retailer Technical Support team by continually sharing and developing content to improve overall technical competence.
• Lead hands-on vehicle testing and instrumentation initiatives to support the Product Performance Engineering team.
• Find solutions to quality deviations within the Americas Region by utilizing all available technical resources.
What you'll bring
• Retailer Technical Support team experience preferred
• Effectively gather, share, and communicate technical information with various audiences
• Strong knowledge of advanced automotive diagnostics
• Applicants must possess strong critical thinking and complex reasoning skills to effectively diagnose and solve technical issues
• Demonstrate a strong work ethic and the ability to work effectively independently and as part of a team
• Highest degree of professionalism and organizational skills
• Experience using VIDA, DSA, DRO, PIE, CANalyzer, INCA, etc. preferred
• Proficiency in basic computer skills and the ability to effectively use a PC for diagnostic and technical tasks is required
• Proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint, for various technical and administrative tasks
• Volvo Expert technician experience preferred
• All 8 ASE (Automotive Service Excellence) certifications, L1 and L3 (Advanced level specialist) preferred
• This position requires occasional domestic and international travel
Salary Range:
• $73,347 to $136,217
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines

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