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Microsoft 365 Technical Support Engineer Jobs in Ohio

Smartwork IT Services

$149K/yr

Canada We are seeking a hands-on technical resource capable of bridging architecture and ... Support pilot deployment and production rollout, including troubleshooting and tuning * Collaborate ...

FIT Technologies

Infrastructure Support Engineer

Cleveland, OH · On-site

$104.10K - $136.50K/yr

Supporting and maintaining various Microsoft 365 tenants. * Supporting and maintaining on-premises ... Experience working in a technical support environment. * Understanding and familiarity with IT ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Technical Support Engineer Location: United States; Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...

gleason

Technical Support Engineer

Dayton, OH

To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...

Gleason

Technical Support Engineer

Dayton, OH · On-site

To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...

gleason

Technical Support Engineer

Dayton, OH · On-site

To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...

RSM Global

Microsoft 365 Messaging Engineer

Cincinnati, OH · On-site

$79.20K - $105.60K/yr

Experience with Microsoft 365 implementation and administration * Experience with 3rd Party Email ... Strong problem-solving skills and ability to provide hands-on technical support * Ability to work ...

RSM Global

Microsoft 365 Messaging Engineer

Cincinnati, OH · On-site

$80.50K - $107.30K/yr

Experience with Microsoft 365 implementation and administration * Experience with 3rd Party Email ... Strong problem-solving skills and ability to provide hands-on technical support * Ability to work ...

RSM

Microsoft 365 Messaging Engineer

Cincinnati, OH

$79.20K - $105.50K/yr

Experience with Microsoft 365 implementation and administration * Experience with 3rd Party Email ... Strong problem-solving skills and ability to provide hands-on technical support * Ability to work ...

RSM US LLP

Microsoft 365 Messaging Engineer

Cincinnati, OH · On-site

$79.20K - $105.60K/yr

Experience with Microsoft 365 implementation and administration * Experience with 3rd Party Email ... Strong problem-solving skills and ability to provide hands-on technical support * Ability to work ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Bachelor's degree or equivalent practical experience. * 3+ years of hands-on technical support or engineering experience in a customer-facing environment. * Proven ability to manage multiple customer ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Strong experience with Windows OS, Windows Server, and Microsoft 365 * Working knowledge of server ...

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Microsoft 365 Technical Support Engineer information

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer, and why are they important?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What are popular job titles related to Microsoft 365 Technical Support Engineer jobs in Ohio? For Microsoft 365 Technical Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Microsoft 365 Technical Support Engineer jobs in Ohio look for? The top searched job categories for Microsoft 365 Technical Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Microsoft 365 Technical Support Engineer jobs? Cities in Ohio with the most Microsoft 365 Technical Support Engineer job openings:
Microsoft 365 Technical Support Engineer jobs near you

IT Support Engineer

Custom Computer Specialists

Independence, OH • On-site

$45K - $60K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We’re seeking an IT Support Engineer to provide hands-on technical support for end users, systems, and applications. This role is key to maintaining reliable IT operations and delivering a strong customer experience across onsite and remote environments.
What You’ll Do:
  • Provide Tier 1-3 support for devices, software, and systems.
  • Troubleshoot hardware, software, and network issues.
  • Manage service tickets and meet SLAs.
  • Support Microsoft 365, Windows OS, and Azure AD.
  • Handle user account setup, onboarding, and offboarding.
  • Assist with networking (VPN, Wi-Fi, firewalls).
  • Perform system updates, patching, and maintenance.
  • Document issues and escalate when needed.

What You Bring:
  • 2-5 years of IT support or help desk experience.
  • Strong knowledge of Windows and Microsoft 365.
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
  • Experience with ticketing systems and remote tools.
  • Strong troubleshooting, communication, and customer service skills.

Nice to Have:
  • Experience with Azure, Intune, or SCCM.
  • Exposure to cybersecurity tools (MFA, EDR).
  • Certifications (CompTIA A+, Network+, Microsoft).

Additional Info:
  • Mix of onsite and remote support.
  • Occasional after-hours or on-call work.