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Support Engineer Jobs in Ohio (NOW HIRING)

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Loricus

Support Engineer

Independence, OH

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

Innomotics LLC

Manufacturing Support Engineer

Norwood, OH · On-site

$63 - $117/hr

Your Future Role The Manufacturing Support Engineer will be a part of the Product Engineering team for Large High Voltage Motors. In this role, you will work closely with factory personnel and ...

Innomotics

Manufacturing Support Engineer

Norwood, OH

$63K - $117K/yr

We are looking for a Manufacturing Support Engineer to join our team at Innomotics. The Industry-Leader of Motors and Drives Innomotics is an industry-leading supplier of motors and large drive ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Loricus, Inc.

Support Engineer Intern

Independence, OH · On-site

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Loricus

Support Engineer Intern

Independence, OH

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Loricus, Inc.

Support Engineer Intern

Independence, OH · On-site

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role: Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role: Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our ...

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Support Engineer information

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$15

$37

$64

How much do support engineer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Ohio?

The most popular types of Support Engineer jobs in Ohio are:

What are popular job titles related to Support Engineer jobs in Ohio?

For Support Engineer jobs in Ohio, the most frequently searched job titles are:

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The top searched job categories for Support Engineer jobs in Ohio are:

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Cities in Ohio with the most Support Engineer job openings:

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For Support Engineer jobs in OH, the most frequently searched job titles are:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $78,841 per year, or $37.9 per hour.

Support Engineer

Independence, OH • On-site

Loricus, Inc.
1 - 10 employees
Learn more about Loricus, Inc.external

Full-time

Re-posted yesterday

Job description

****Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position.
Job Description
Duties
The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document client settings and changes, and to monitor client system alerts. This person is responsible for providing exceptional service to their assigned clients taking full ownership of support issues and by maintaining adequate response times. The support engineer will also assist the Infrastructure Engineering team as needed for project work. The support engineer may also be asked to research new technologies or ways to optimize current tasks. The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications.
Estimated % of Time, Duty
40% Provide responsive support onsite and remotely
25% Perform preventative maintenance tasks
10% Document client settings and changes
10% Monitor client system alerts
5% Assist Infrastructure Team with projects
5% Research new technologies or optimizations
5% Study and take tests for technical certifications
Expectations
  • To be a "self-starter".
  • To be able to quickly learn current systems and processes.
  • To be able to escalate challenging issues after 30 minutes to 1 hour to the proper team lead or Infrastructure Engineer in order to resolve an issue quicker when a resolution is not in sight.
  • To work towards continuous improvement for the company and themselves.
  • To keep confidential all client and company proprietary information.
  • To make sure that the clients feels that they are being respected and helped in the best manner possible.
  • To ensure that clients are extremely happy and 100% aware of the status of all requests or service orders.

Education and Skills
  • Education - Four year college degree focusing on IT or computer systems. Experience and certifications may supplant this requirement.
  • Experience - One to two years of similar work experience. Education may supplant this requirement.
  • Interpersonal Skills - Contact with others outside of the company is very common. Professional demeanor and phone oratory skills are required. Good communication, courtesy, ambition, tact, and diplomacy are essential.
  • Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical certifications are also encouraged.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

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