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Support Engineer Jobs in Ohio (NOW HIRING)

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Loricus

Support Engineer

Independence, OH

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineers duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

DPDHL

Application Support Engineer

Westerville, OH

Application Support Engineer Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization ...

New

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Loricus, Inc.

Support Engineer Intern

Independence, OH · On-site

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Loricus

Support Engineer Intern

Independence, OH

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Loricus, Inc.

Support Engineer Intern

Independence, OH · On-site

The support engineer interns duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

PATH FORWARD IT LLC

Support Engineer I

Cincinnati, OH · On-site

Description Support Engineer I Location: Role Overview The Support Engineer I provides technical support primarily by phone or ticketing system, with occasional onsite support as needed. This role ...

CHAMPtitles

Production Support Engineer

Cleveland, OH · Hybrid

$40.75 - $53/hr

As a Production Support Engineer, you will work in a distributed team using Agile methodology to support our Department of Motor Vehicles titling suite. You will support and work on multiple ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Ohio

Support Engineer information

See Ohio salary details

$15

$37

$64

How much do support engineer jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Ohio? The most popular types of Support Engineer jobs in Ohio are:
What are popular job titles related to Support Engineer jobs in Ohio? For Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Ohio look for? The top searched job categories for Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Support Engineer jobs? Cities in Ohio with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in OH? For Support Engineer jobs in OH, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Ohio as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $78,841 per year, or $37.9 per hour.
Support Engineer

Support Engineer

Loricus, Inc.

Independence, OH • On-site

Full-time

Posted 25 days ago

Job description

****Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position.
Job Description
Duties
The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document client settings and changes, and to monitor client system alerts. This person is responsible for providing exceptional service to their assigned clients taking full ownership of support issues and by maintaining adequate response times. The support engineer will also assist the Infrastructure Engineering team as needed for project work. The support engineer may also be asked to research new technologies or ways to optimize current tasks. The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications.
Estimated % of Time, Duty
40% Provide responsive support onsite and remotely
25% Perform preventative maintenance tasks
10% Document client settings and changes
10% Monitor client system alerts
5% Assist Infrastructure Team with projects
5% Research new technologies or optimizations
5% Study and take tests for technical certifications
Expectations
  • To be a "self-starter".
  • To be able to quickly learn current systems and processes.
  • To be able to escalate challenging issues after 30 minutes to 1 hour to the proper team lead or Infrastructure Engineer in order to resolve an issue quicker when a resolution is not in sight.
  • To work towards continuous improvement for the company and themselves.
  • To keep confidential all client and company proprietary information.
  • To make sure that the clients feels that they are being respected and helped in the best manner possible.
  • To ensure that clients are extremely happy and 100% aware of the status of all requests or service orders.

Education and Skills
  • Education - Four year college degree focusing on IT or computer systems. Experience and certifications may supplant this requirement.
  • Experience - One to two years of similar work experience. Education may supplant this requirement.
  • Interpersonal Skills - Contact with others outside of the company is very common. Professional demeanor and phone oratory skills are required. Good communication, courtesy, ambition, tact, and diplomacy are essential.
  • Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical certifications are also encouraged.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

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