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Support Engineer Jobs in Ohio (NOW HIRING)

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineers duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Loricus

Support Engineer

Independence, OH

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

Duties The support engineer's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document ...

My3Tech Inc

Support Engineer

Cincinnati, OH · On-site

We are seeking an experienced Support Engineer to provide expert technical support for AWS and Informatica Intelligent Cloud Services (IDMC) platforms. The ideal candidate will have a strong ...

E-Solutions

Support Engineer

Findlay, OH · On-site

Support Engineer Location: Findlay Ohio - onsite • Responsible for system maintenance and application development for OSIsoft products applicable for refining and other aspects of Refineries.

Keylent Inc

Support Engineer

Cleveland, OH · On-site

Support Engineer Support and perform systems administrative work, and support IT infrastructure elements as per service deliverables. Manage and understand IT Infrastructure elements as per service ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

E-Solutions

Desktop Support Engineer

Avon Lake, OH · On-site

Desktop Support Engineer Location : Atlanta, GA Duration : Long Term Installation and configure Windows 1011 on Desktop Laptop Configuration of operating system Language packs If any Configuration of ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Loricus, Inc.

Support Engineer Intern

Independence, OH · On-site

The support engineer interns duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Loricus

Support Engineer Intern

Independence, OH

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Loricus, Inc.

Support Engineer Intern

Independence, OH · On-site

The support engineer intern's duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly reports), to document client settings and ...

Skynet Innovations

Support Engineer II

Cincinnati, OH · On-site

Support Engineer II LayerCake is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system ...

New

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role: Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role: Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role: Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our ...

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Support Engineer information

See Ohio salary details

$15

$37

$64

How much do support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Ohio? The most popular types of Support Engineer jobs in Ohio are:
What are popular job titles related to Support Engineer jobs in Ohio? For Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Ohio look for? The top searched job categories for Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Support Engineer jobs? Cities in Ohio with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in OH? For Support Engineer jobs in OH, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Ohio as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $78,841 per year, or $37.9 per hour.
Support Engineer

Support Engineer

Loricus, Inc.

Independence, OH • On-site

Full-time

Posted 22 days ago

Job description

Salary:

****Looking for local candidates. This is not a development/programming position. It does have security aspects but is also not just a security position.

Job Description

Duties
The support engineers duties are to provide responsive support onsite and remotely, to perform preventative maintenance tasks (including monthly preventative maintenance reports), to document client settings and changes, and to monitor client system alerts. This person is responsible for providing exceptional service to their assigned clients taking full ownership of support issues and by maintaining adequate response times. The support engineer will also assist the Infrastructure Engineering team as needed for project work. The support engineer may also be asked to research new technologies or ways to optimize current tasks. The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications.

Estimated % of Time,Duty
40% Provide responsive support onsite and remotely
25% Perform preventative maintenance tasks
10% Document client settings and changes
10% Monitor client system alerts
5% Assist Infrastructure Team with projects
5% Research new technologies or optimizations
5% Study and take tests for technical certifications

Expectations

  • To be a self-starter.
  • To be able to quickly learn current systems and processes.
  • To be able to escalate challenging issues after 30 minutes to 1 hour to the proper team lead or Infrastructure Engineer in order to resolve an issue quicker when a resolution is not in sight.
  • To work towards continuous improvement for the company and themselves.
  • To keep confidential all client and company proprietary information.
  • To make sure that the clients feels that they are being respected and helped in the best manner possible.
  • To ensure that clients are extremely happy and 100% aware of the status of all requests or service orders.

Education and Skills

  • Education Four year college degree focusing on IT or computer systems. Experience and certifications may supplant this requirement.
  • Experience One to two years of similar work experience. Education may supplant this requirement.
  • Interpersonal Skills Contact with others outside of the company is very common. Professional demeanor and phone oratory skills are required. Good communication, courtesy, ambition, tact, and diplomacy are essential.
  • Other Skills Technical certifications from Microsoft/Cisco are recommended. Other technical certifications are also encouraged.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.