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Support Engineer Jobs in Ohio (NOW HIRING)

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

CrossFire Group

Launch Support Engineer

Toledo, OH

$25 - $27.58/hr

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month contract opportunity (possible extension or direct hire for the right candidate). Pay rate range is ...

Optimal Inc.

Mechanical Support Engineer

Toledo, OH · On-site

Mechanical engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch Drive ...

Optimal Inc.

Electrical Support Engineer

Toledo, OH · On-site

Electrical-focused engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · On-site

$54 - $72.25/hr

L2 Cloud Support Engineer Job Location: Westerville, OH | Onsite Shift time : 02:00 PM to 11:00 PM EST Description: AgreeYa is a global Systems Integrator and is seeking an experienced , Cloud ...

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AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · On-site

$54 - $72.25/hr

Job Title: L2 Cloud Support Engineer Job Location: Westerville, OH | Onsite Shift time : 02:00 PM to 11:00 PM EST IT01 Description: AgreeYa is a global Systems Integrator and is seeking an ...

New

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

In this position, you will be responsible for supporting the LPIM sales process end to end, including applications engineering, proposal development, and cross-functional coordination to support both ...

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Support Engineer information

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$15

$37

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How much do support engineer jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

How much do support engineers make?

Support engineers typically earn a median salary of around $70,000 to $90,000 annually, depending on experience, certifications, and the industry. Salaries can vary based on location, with higher wages often found in metropolitan areas and for those with specialized skills in troubleshooting, networking, or technical support tools.
More about Support Engineer jobs
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What job categories do people searching Support Engineer jobs in Ohio look for? The top searched job categories for Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Support Engineer jobs? Cities in Ohio with the most Support Engineer job openings:
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Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $78,841 per year, or $37.9 per hour.

Automation Support Engineer

Makino

Mason, OH • On-site

Full-time

Re-posted 14 days ago

Job description

Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.
Summary:
The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize various automation products (robots, gantry systems, vision systems, marking systems, conveyance systems) to automate the flow of material through the Makino machining systems. The engineer will be responsible for the proper installation and startup of these systems at the customer location.
The support engineer will also be involved in assisting with the installation of custom and special options for use on Makino machining centers and equipment provided by Makino to support customer's requests. These options are widely varied in design and function, typically new and unique customer defined, and interface directly with the standard CNC machine tool and Makino supplied and supported equipment.
Essential Duties and Responsibilities:
  • Install, debug and support Makino developed and standard automated machining systems at Makino Mason and at customer locations. This includes mechanical and electrical installation of robots, robot grippers, cell controllers, interconnection cabling, safety fencing, conveyors, etc. It also includes the preparation of the site for the equipment such as marking the plant floor to show equipment position and directing plant or rigging personnel during the installation of the equipment.
  • Provide weekly reporting of completed installation tasks.
  • Install, debug and support Makino supplied 3rd party developed integrated solutions. This includes test stands, parts washers, and other types of ancillary support equipment.
  • Program/teach robots to service the Makino machining centers and ancillary equipment during the installation of the automated systems.
  • Make suggestions for changes and improvements as may be needed through field service activities and observations.
  • Perform testing and debug of new and revised versions of machine/automation control software at Makino Mason and at customer locations.
  • Support the installation/testing/servicing of Makino machining centers and associated options.

Qualifications:
  • Mechanical and electrical controls aptitude. Must be able to read and understand mechanical and electrical engineering drawings for proper installation of systems and equipment.
  • Mechanical and electrical troubleshooting skills.
  • Ability to program and modify robotic automation (Fanuc/ABB).
  • Ability to read, understand, and modify PLC ladder logic (Allen Bradley/Omron/Mitsubishi).
  • Ability to communicate with engineering resources to resolve installation and startup issues.
  • Able to utilize MS Office products such as Word, Excel, etc.
  • Effective verbal and written communications skills.
  • Willingness to travel. The work assignments are primarily at customer locations. Travel is expected to be 75% to 90%. Some travel to foreign countries may be required.

Education and/or Experience:
  • Associates degree in engineering technology or equivalent [2 year degree preferred]
  • 3+ years experience with automation systems.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical demands are predominantly mechanical assembly of light weight components, light lifting, extended periods of time standing on a manufacturing floor, etc.
  • More than 40 hours per week is often required to effectively perform this job.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Manufacturing and industrial machining environments which require personal protective equipment.
  • Frequent travel with a large amount of time spent at off-site facilities with occasional international travel required.

We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.
Makino offers competitive pay, generous benefits and ongoing training.
Makino is proud to be an EEO/M/F/Disabled/Vets employer

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