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Support Engineer Jobs in Ohio (NOW HIRING)

Optimal Inc.

Mechanical Support Engineer

Toledo, OH · On-site

Mechanical engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch Drive ...

FirstEnergy

TSS Support Engineer

Akron, OH

The engineering positions in Transmission & Substation Support are responsible for developing, implementing, and overseeing FEU Substation Maintenance Practices and Methods, and providing engineering ...

Optimal Inc.

Electrical Support Engineer

Toledo, OH · On-site

Electrical-focused engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch ...

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

In this position, you will be responsible for supporting the LPIM sales process end to end, including applications engineering, proposal development, and cross-functional coordination to support both ...

Getinge

Systems Support Engineer I

Streetsboro, OH

$63K - $69K/yr

You just found it. Job Overview The System Support Engineer - Level 1 provides frontline technical support for Talis Clinical's software and hardware solutions. This role focuses on learning core ...

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$63K - $69K/yr

You just found it. Job Overview The System Support Engineer - Level 1 provides frontline technical support for Talis Clinical's software and hardware solutions. This role focuses on learning core ...

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Support Engineer information

See Ohio salary details

$15

$37

$64

How much do support engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
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What are popular job titles related to Support Engineer jobs in OH? For Support Engineer jobs in OH, the most frequently searched job titles are:
Support Engineer jobs near you
Mechanical Support Engineer

Mechanical Support Engineer

Optimal Inc.

Toledo, OH • On-site

Contractor

Re-posted 12 days ago

Job description

Summary:
Mechanical engineering role supporting launch + warranty reduction
Core responsibilities:
Analyze customer warranty data/issues
Identify root causes and prevent issues before vehicle launch
Drive fixes back to plant floor (design, method, tooling)
Address both external (customer) and internal (plant) issues
Focus areas:
Mechanical systems such as:
Body
Interior
Powertrain
Mechatronics
Tools/skills:
Problem-solving tools (e.g., 4M1D, fishbone diagrams) preferred
No expectation to know specific diagnostic tools beforehand
Experience:
0-3 years / new grads preferred
Bachelor's degree required.
Mechanical Engineering or Engineering Technology degrees preferred

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