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Support Engineer Jobs in Ohio (NOW HIRING)

Makino

Automation Support Engineer

Mason, OH

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

FIT Technologies

Infrastructure Support Engineer

Cleveland, OH · On-site

$104.10K - $136.50K/yr

Summary The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain ...

Makino

Automation Support Engineer

Mason, OH

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Artech

Application Support Engineer

Strongsville, OH · Hybrid

Applicants must be able to work directly for Artech on W2 * 5 years of technical experience in DevOps pipeline * Proficiency in Windows and Linux environments * Experience with Openshift, Bitbucket ...

GSB Solutions

Support Enginner - USA

Delaware, OH · On-site

Main functions (not limited): • Long term project full time support Monday to Friday • IMAC process Install, Move, Add and Change. • ITIL and Agile process (exposure to SLA, Ticketing system ...

GSB Solutions

Support Enginner - USA

Delaware, OH · On-site

$4.50K - $5K/mo

Main functions (not limited): • Long term project full time support Monday to Friday • IMAC process Install, Move, Add and Change. • ITIL and Agile process (exposure to SLA, Ticketing system ...

GE Aerospace

Lead Support Engineer

Cincinnati, OH · On-site

$98.40K - $129.60K/yr

Provide onsite supplier support for delivery, engineering, and quality execution. Activities would include on time delivery support, scheduling and capacity assistance, supporting design change ...

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$15

$37

$64

How much do support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Ohio? The most popular types of Support Engineer jobs in Ohio are:
What are popular job titles related to Support Engineer jobs in Ohio? For Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Ohio look for? The top searched job categories for Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Support Engineer jobs? Cities in Ohio with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in OH? For Support Engineer jobs in OH, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Ohio as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $78,841 per year, or $37.9 per hour.
Technical Support Engineer

Technical Support Engineer

Integrated IT Group

Cleveland, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description

Job Description

Job description

We are currently seeking a self-motivated and dedicated individual to join our Technical Support team. This role requires a broad array of technical knowledge to support our clients located throughout Northeast Ohio. The primary responsibilities include providing onsite advanced troubleshooting for our clients, handling escalated issues from Tier 1, interfacing with our ticketing platform, and working in our managed services system. The qualified individual will possess superior customer service and communication skills and the ability to solve problems and multi-task effectively in challenging situations. The capacity to work independently as well as part of a team is critical.

Essential Functions

  • Resolve complex technical issues, focusing on hardware, software, and network problems
  • Act as the point of escalation for unresolved Tier 1 issues, ensuring timely and effective resolutions
  • Collaborate closely with relevant teams, vendors, and clients to address and resolve recurring or high-impact technical issues
  • Accurately document all support interactions, troubleshooting steps, and solutions in a ticketing system
  • Contribute to the internal knowledge base by documenting recurring issues and resolutions for future reference
  • Proactively monitor system performance to identify potential issues before they impact users
  • Maintain clear and effective communication with clients, providing timely updates and transparent status reports
  • Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques and best practices
  • Follow standard help desk procedures
  • Achieve daily utilization goals
  • Participate in the on-call rotation schedule
  • Proactively stay current with technology changes, updates, and practices

Experience Required

  • Degree in IT relevant field and/or equivalent certifications (preferred)
  • Minimum 5 years’ experience troubleshooting in a technical support role
  • Minimum 1 year of experience in an escalation or Tier 2 support role
  • Proven ability to manage multiple concurrent tasks and to prioritize them based on urgency
  • Strong experience with Windows OS, Windows Server, and Microsoft 365
  • Working knowledge of server and desktop virtualization
  • Familiar with cloud business apps, operations, and infrastructure
  • Hands-on experience with networking L1 and L2
  • Comfortable with network and server monitoring and troubleshooting
  • Knowledge of backup solutions and security and compliance practices
  • Experience with patch, access, and storage management
  • Ability to work effectively within a cross-functional team
  • Familiarity with ticketing systems, remote desktop tools, and network monitoring software
  • Proven attention to detail in documenting support requests, troubleshooting processes, and resolutions

Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.

Company Description

Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.

Company Description

Integrated IT Group is a comprehensive provider of managed, shared, and stand-alone services for clients throughout Northeast Ohio. These services include managed IT support, cloud solutions, cybersecurity, network solutions, IT consulting, mobile solutions, and disaster recovery for companies in commercial and public sector markets.

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