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Customer Support Engineer Jobs in Ohio (NOW HIRING)

Medsender

$16 - $21.75/hr

It's a high-ownership position with close collaboration across Product and Engineering, and strong ... Own the support queue (L1): Respond to customer questions and issues with urgency, clarity, and ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Excellent problem-solving skills and a strong customer service orientation. * Effective verbal and ...

Skynet Innovations

Support Engineer II

Cincinnati, OH · On-site

Support Engineer II Company: LayerCake Technologies Location: Cincinnati, OH About the Role ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

LayerCake

Support Engineer II

Cincinnati, OH · On-site

Support Engineer II Company: LayerCake Technologies Location: Cincinnati, OH About the Role ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

PATH FORWARD IT LLC

Support Engineer I

Cincinnati, OH

Description Support Engineer I Location: Role Overview The Support Engineer I provides technical ... Maintain customer satisfaction (CSAT) scores as defined by management * Submit weekly timesheets by ...

PATH FORWARD IT LLC

Support Engineer I

Cincinnati, OH · On-site

Description Support Engineer I Location: Role Overview The Support Engineer I provides technical ... Maintain customer satisfaction (CSAT) scores as defined by management * Submit weekly timesheets by ...

Path Forward IT

Support Engineer I

Cincinnati, OH · On-site

Support Engineer I Location: Role Overview The Support Engineer I provides technical support ... Maintain customer satisfaction (CSAT) scores as defined by management * Submit weekly timesheets by ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Ohio

Customer Support Engineer information

See Ohio salary details

$37.1K

$74.7K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer support engineer in Ohio is $74,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Ohio? The most popular types of Customer Support Engineer jobs in Ohio are:
What are popular job titles related to Customer Support Engineer jobs in Ohio? For Customer Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Ohio look for? The top searched job categories for Customer Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Customer Support Engineer jobs? Cities in Ohio with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Power Management Technical Support Engineer

Power Management Technical Support Engineer

Vertiv Group Corp.

Westerville, OH • On-site

Full-time

Posted 15 days ago

Vertiv rating

6.9

Company rating: 6.9 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

305th of 418 rated machine equipment manufacturers

Job description

Job Description
Position Summary
The Power Management Engineer II provides advanced technical support for Vertiv power systems to domestic and international customers, Customer Engineers, and field personnel. This role serves as the primary escalation point for Technical Support Engineer I team members and acts as a critical interface between field operations, engineering, customers, and logistics to drive timely resolution of complex technical issues.
This position emphasizes independent troubleshooting, advanced root cause analysis, technical documentation, process improvement, and mentoring, while delivering professional customer support with moderate supervision in a fast-paced, high-profile environment.
Product Scope
  • Single-phase and three-phase UPS systems
  • Advanced VRLA, VLA, and Lithium-ion battery systems
  • DC power systems
  • Busbar and switchgear products
  • Rack Solutions Equipment
  • Foundational power distribution and critical infrastructure applications

Key Responsibilities
  • Provide advanced technical support for domestic and international customers and Customer Engineers
  • Serve as the escalation point for Technical Support Engineer I issues
  • Identify, analyze, and resolve complex UPS system, battery, firmware, and application issues
  • Independently perform root cause analysis on down-unit events using Uptime Tracker, field data, and service history
  • Create, update, and manage cases in Oracle Engagement Cloud
  • Manage cases and technical solutions in accordance with established call center workflows and escalation procedures
  • Perform on-site visits to support critical, escalated, or high-visibility customer issues
  • Support detailed root cause investigations and formal customer-facing reports
  • Review and process escalated warranty claims
  • Develop, review, and maintain technical documentation, troubleshooting guides, and internal knowledgebase content (TKO)
  • Support logistics with advanced parts research, alternate component identification, and spare parts validation
  • Mentor, coach, and provide technical guidance to Technical Support Engineer I team members
  • Participate in continuous improvement, Lean, Six Sigma, and operational excellence initiatives
  • Attend advanced product, firmware, and self-development training
  • Maintain company-issued equipment including laptops, test tools, and communication devices
  • Adhere to and model Vertiv safety standards and compliance expectations
  • Complete timecards, service documentation, expense reports, and required reports accurately and on time
  • Perform other duties as assigned

Autonomy & Decision-Making
  • Operates from documented procedures, technical standards, and established best practices
  • Independently resolves non-routine and escalated technical issues
  • Makes sound technical decisions with minimal supervision
  • Escalates safety, design, systemic, or recurring product concerns appropriately

Qualifications
  • Associate or bachelor's degree in electrical/electronic engineering, or equivalent experience preferred
  • 3-5 years of experience in power systems, UPS, battery systems, or critical infrastructure support
  • Military technical training may substitute for formal education
  • Demonstrated ability in advanced electrical troubleshooting and root cause analysis
  • Field service or advanced technical support experience preferred
  • Strong knowledge of UPS systems, battery technologies, and critical power infrastructure
  • Advanced electrical circuit understanding and troubleshooting skills
  • Strong customer service communication and interaction skills
  • Excellent written and verbal communication skills
  • Excellent organizational and time management skills
  • Ability to work independently with minimal supervision
  • Ability to mentor and guide junior technical team members
  • Positive attitude and flexibility in a rapidly changing environment
  • Proficient PC skills including Microsoft Office, Oracle systems, and web-based technologies

Physical & Environmental Requirements
  • Ability to occasionally lift up to 50 lbs

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
Working Conditions & Travel
  • Reactive, fast-paced, and high-profile environment
  • Participation in after-hours on-call rotation
  • Domestic and international travel as required
  • Flexible schedule including weekends, evenings, and holidays

About the Team
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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