ZipRecruiter

Log In

1

Customer Support Engineer Jobs in Ohio (NOW HIRING)

CBTS

Customer Support Engineer

Cincinnati, OH · On-site

CBTS is hiring a Customer Support Engineer for immediate on-site need to support facility service operations for the business. This role plays a critical part in keeping service requests organized ...

My3Tech Inc

Desktop Support Engineer

Columbus, OH · On-site

Desktop Support Engineer Provides day-to-day onsite problem resolution for laptop, voice, print ... Delivers a high quality customer focused service support experience in a customer driven culture.

E-Solutions

Desktop Support Engineer

Avon Lake, OH · On-site

... customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 ... Desktop Support Engineer Location : Atlanta, GA Duration : Long Term Installation and configure ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Excellent problem-solving skills and a strong customer service orientation. * Effective verbal and ...

Medsender

$16 - $21.75/hr

It's a high-ownership position with close collaboration across Product and Engineering, and strong ... Own the support queue (L1): Respond to customer questions and issues with urgency, clarity, and ...

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

LayerCake Technologies

Support Engineer II

Dayton, OH

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$63K - $69K/yr

Level 1 engineers work under close guidance and are expected to follow documented procedures while ... Customer Support: Provides technical support related to Talis Clinical's software and hardware ...

Getinge

Systems Support Engineer I

Streetsboro, OH

$63K - $69K/yr

Level 1 engineers work under close guidance and are expected to follow documented procedures while ... Customer Support: Provides technical support related to Talis Clinical's software and hardware ...

next page

Showing results 1-20

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Ohio

Customer Support Engineer information

See Ohio salary details

$37.1K

$74.7K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jul 6, 2026, the average yearly pay for customer support engineer in Ohio is $74,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are the most commonly searched types of Customer Support Engineer jobs in Ohio? The most popular types of Customer Support Engineer jobs in Ohio are:
What are popular job titles related to Customer Support Engineer jobs in Ohio? For Customer Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Ohio look for? The top searched job categories for Customer Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Customer Support Engineer jobs? Cities in Ohio with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Ohio as of June 2026, with employment types broken down into 40% Full Time, 56% Part Time, 2% Temporary, 1% Contract, and 1% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $74,695 per year, or $35.9 per hour.
Customer Support Engineer

Customer Support Engineer

CBTS

Cincinnati, OH • On-site

Other

Posted 7 days ago

Job description

CBTS is hiring a Customer Support Engineer for immediate on-site need to support facility service operations for the business. This role plays a critical part in keeping service requests organized, accurate, and running efficiently. The candidate will be expected to begin the position in July.


Overview

The Customer Support Associate provides operational and administrative support for facility service requests. This role manages the full work order lifecycle—intake, creation, tracking, and closure—while ensuring accurate documentation and timely service delivery


Key Duties

Work Order Management

  • Process incoming service requests via inboxes and systems
  • Create, update, and track work orders
  • Maintain accurate notes and ensure timely closure

Vendor & Stakeholder Coordination

  • Partner with Account Executives and internal teams on scheduling and completion
  • Follow up on service updates and escalate issues when needed

Operational Support

  • Review and route requests appropriately
  • Ensure adherence to processes and service standards
  • Support visibility into work order status and activity

Administrative

  • Document all communications and updates in systems
  • Maintain accurate service records and assist with general admin tasks

Qualifications

  • 1–2 years in admin, operations, service coordination, or customer support
  • Experience with ticketing/work order systems preferred
  • Strong organization, attention to detail, and multitasking skills
  • Professional communication skills (written and verbal)
  • Ability to follow processes and work in a fast-paced environment
  • Proficiency with email and standard office tools


“CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.”

Apply