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Customer Support Engineer Jobs in Ohio (NOW HIRING)

Amada America, Inc.

OH · On-site

$30/hr

To support customers with (but not limited to) Amada Automation Systems including core machines. This includes installation, service, operational training, networking, programming training, software ...

AMADA

Customer Support Engineer Automation

Columbus, OH · On-site

$30/hr

To support customers with (but not limited to) Amada Automation Systems including core machines. This includes installation, service, operational training, networking, programming training, software ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... Excellent problem-solving skills and a strong customer service orientation. * Effective verbal and ...

LayerCake Technologies

Support Engineer II

Dayton, OH

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

LayerCake Technologies

Support Engineer II

Dayton, OH

Description Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Support Engineer II Company: Skynet Innovations Location: Dayton, OH (Hybrid) About the Role ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

Path Forward IT

Support Engineer I

Cincinnati, OH · On-site

Support Engineer I Location: Albuquerque Role Overview The Support Engineer I provides technical ... Maintain customer satisfaction (CSAT) scores as defined by management * Submit weekly timesheets by ...

Keyfactor

Technical Support Engineer

Independence, OH · On-site

Responds to customer inquiries within defined SLAs, prioritizing based on business impact and ... support or engineering experience in a customer-facing environment. * Proven ability to manage ...

Raytheon Technologies

... support for engine hardware by interfacing with the customer, program office, Field Service Engineer/Representative, and engineering organization in support of our warfighter. What You Will Do:

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Showing results 1-20

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Ohio

Customer Support Engineer information

See Ohio salary details

$37.1K

$74.7K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jul 27, 2026, the average yearly pay for customer support engineer in Ohio is $74,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like cloud computing, AI, or cybersecurity, can earn $300,000 or more annually, often through a combination of base salary, bonuses, and stock options. Other specialized engineering roles in finance or tech companies may also reach this level with significant experience and advanced skills.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What is the salary of a support engineer?

The salary of a Customer Support Engineer typically ranges from $50,000 to $80,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced support engineers with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for professional development.

What engineer makes $500,000 a year?

Senior software engineers, especially those in high-demand fields like cloud computing, AI, or at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in leadership or specialized roles within the tech industry.
What are the most commonly searched types of Customer Support Engineer jobs in Ohio? The most popular types of Customer Support Engineer jobs in Ohio are:
What are popular job titles related to Customer Support Engineer jobs in Ohio? For Customer Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Ohio look for? The top searched job categories for Customer Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Customer Support Engineer jobs? Cities in Ohio with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Ohio as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $74,695 per year, or $35.9 per hour.
Customer Support Engineer

Customer Support Engineer

National Machinery LLC

Tiffin, OH • On-site

$75K - $92K/yr

Full-time

Posted 10 days ago

Job description

At National Machinery we take pride in our skilled workforce and are continuously seeking eager individuals to join our innovative team. National Machinery is a world-class middle market company that designs and manufactures cold forming machinery. It takes many dedicated positions to make our global company excel as an industry leader in the metal forming market. If you are interested in pursuing a career with a company that is well capitalized and privately held by an ownership group that is focused on long term growth, please consider applying.
​EEO/M/F/D/V
Customer Support Engineer
Responsibilities:
  • Works with customers to troubleshoot machine problems, recommend possible solutions, identify potential repair parts, and discuss service support if needed.
  • Works internally to identify costs, prices, schedules for parts quotes.
  • Participates in the phone loop and the 24x7 on call rotation to ensure global support coverage.
  • Manage commercial negotiations on individual quotes for parts/service and communicates schedule changes with customers.
  • Competently navigate challenging commercial situations with customers on all assigned inquiries amp; projects.
  • Anticipate and mitigate issues related to assigned inquiries which may develop into crisis situations and manage them effectively.
  • Manages projects to help ensure our customers success.
  • Identify key customers and conduct proactive visits when necessary to grow business.
  • Maintains a flexible schedule to allow for extended work hours as required.
  • Occasional travel to customers and affiliate facilities (local, domestic).
  • Performs all duties as needed and other duties as assigned.
Minimum Qualifications:
  • A 4-year Mechanical, Technical or Electrical Engineering Degree.
  • Able to diagnose and troubleshoot customer machine issues by identifying root cause through various technological tools and platforms.
  • Natural aptitude for learning and working with new technology to solve problems and enhance productivity.
  • Ability to read and interpret machine blueprints amp; Engineering schematics.
  • Willingness to travel occasionally to customers (local amp; domestic).
  • Ability to maintain professionalism during high-pressure situations with customers, affiliates, and team members.
  • Exceptional organizational skills to manage projects, tasks, and priorities effectively.
  • Strong interpersonal skills for building collaborative relationships with customers and team members.
Preferred Qualifications:
  • Knowledge of National Machinery products, processes, and customer support strategies.
  • Proficient in Microsoft Dynamics CRM, ERP, and PDM.
Work Environment/Physical Demands:
  • Office environment with occasional travel to manufacturing settings.
  • Safety gear (steel-toed shoes, safety glasses) required in manufacturing areas.
  • Frequent walking, sitting, talking, listening, reaching, and bending.

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