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Customer Support Engineer Jobs in Ohio (NOW HIRING)

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Responds to customer inquiries within defined SLAs, prioritizing based on business impact and ... support or engineering experience in a customer-facing environment. * Proven ability to manage ...

Path Forward IT

Support Engineer I

Cincinnati, OH · On-site

Support Engineer I Location: Role Overview The Support Engineer I provides technical support ... Maintain customer satisfaction (CSAT) scores as defined by management * Submit weekly timesheets by ...

CrossFire Group

Launch Support Engineer

Toledo, OH

$25 - $27.58/hr

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month ... Represent "Voice of the Customer" within the Assembly Plant * Support external quality Key ...

Getinge

Systems Support Engineer I

Streetsboro, OH

$63K - $69K/yr

Level 1 engineers work under close guidance and are expected to follow documented procedures while ... Customer Support: Provides technical support related to Talis Clinical's software and hardware ...

Getinge

Systems Support Engineer I

Streetsboro, OH · On-site

$63K - $69K/yr

Level 1 engineers work under close guidance and are expected to follow documented procedures while ... Customer Support: Provides technical support related to Talis Clinical's software and hardware ...

Forhyre

OH

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction ... Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

Makino

Automation Support Engineer

Mason, OH · On-site

As a leader in advanced manufacturing machine tool technology, Makino enables its customers to ... Summary: The Automation Support Engineer is responsible for the installation of the Makino ...

Makino

Automation Support Engineer

Mason, OH · On-site

As a leader in advanced manufacturing machine tool technology, Makino enables its customers to ... Summary: The Automation Support Engineer is responsible for the installation of the Makino ...

Makino

Automation Support Engineer

Mason, OH

As a leader in advanced manufacturing machine tool technology, Makino enables its customers to ... Summary: The Automation Support Engineer is responsible for the installation of the Makino ...

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

... engineering, proposal development, and cross-functional coordination to support both new machine ... proposal prep, and post-sale customer support Develop customer proposals and presentations ...

Makino

Automation Support Engineer

Mason, OH · On-site

As a leader in advanced manufacturing machine tool technology, Makino enables its customers to ... Summary: The Automation Support Engineer is responsible for the installation of the Makino ...

Optimal Inc.

Mechanical Support Engineer

Toledo, OH · On-site

Mechanical engineering role supporting launch + warranty reduction Core responsibilities ... Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch ...

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Showing results 1-20

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Ohio

Customer Support Engineer information

See Ohio salary details

$37.1K

$74.7K

$103.2K

How much do customer support engineer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for customer support engineer in Ohio is $74,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Customer Support Engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or aerospace engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes base salary, bonuses, stock options, or profit sharing, particularly in technology companies or executive positions.

What does a customer service engineer do?

A customer support engineer assists clients by diagnosing and resolving technical issues related to products or services. They often provide technical guidance, troubleshoot problems, and may use tools like ticketing systems or remote access software to ensure customer satisfaction and product functionality.

How much do customer engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $100,000, depending on experience, location, and industry. Salaries can increase with specialized skills, certifications, and years of experience, especially in technical environments requiring troubleshooting and product knowledge.

What are the key skills and qualifications needed to thrive as a Customer Support Engineer, and why are they important?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What does a Customer Support Engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.
What are the most commonly searched types of Customer Support Engineer jobs in Ohio? The most popular types of Customer Support Engineer jobs in Ohio are:
What are popular job titles related to Customer Support Engineer jobs in Ohio? For Customer Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Support Engineer jobs in Ohio look for? The top searched job categories for Customer Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Customer Support Engineer jobs? Cities in Ohio with the most Customer Support Engineer job openings:
Customer Support Engineer jobs near you
L1 Operations Support Engineer

L1 Operations Support Engineer

AgreeYa Solutions

Westerville, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Title: L1 Operations Support Engineer

Job Location: Westerville, OH | Onsite 5 days a week

Shift time: 06:00 AM to 03:00 PM EST

Description:

AgreeYa is a global Systems Integrator and is seeking an experienced , Operations Support Engineer to join our growing team. Join our dynamic team as a L1 Operation Support Engineer where you will be the go-to technical resource driving the reliability, performance and security of enterprise-scale environments. You'll troubleshoot complex issues, perform proactive health checks and collaborate closely with infrastructure, security and operations teams to keep mission-critical systems running smoothly.

Job Responsibilities

  • Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.
  • Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
  • Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
  • Escalate issues to Level 2/3 teams as needed, following escalation protocols.
  • Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
  • Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
  • Assist in patch management and server reboots during maintenance windows.
  • Maintain awareness of ongoing issues, scheduled maintenance, and outages.

Education Required:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at for more information.

AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.

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