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Customer Support Engineer Jobs in Ohio (NOW HIRING)

Makino

Automation Support Engineer

Mason, OH · On-site

As a leader in advanced manufacturing machine tool technology, Makino enables its customers to ... Summary: The Automation Support Engineer is responsible for the installation of the Makino ...

Makino

Automation Support Engineer

Mason, OH

As a leader in advanced manufacturing machine tool technology, Makino enables its customers to ... Summary: The Automation Support Engineer is responsible for the installation of the Makino ...

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

... engineering, proposal development, and cross-functional coordination to support both new machine ... proposal prep, and post-sale customer support Develop customer proposals and presentations ...

SPECTRUM

Customer Support Representative

North Canton, OH · On-site

$20/hr

... customer support by phone, troubleshoot internet and phone technical issues, and handle basic ... Beyond our connectivity solutions, we also provide local news, programming and regional sports via ...

CLARITAS LLC

Technical Support Engineer

Cincinnati, OH · On-site

Position Summary The Technical Support Engineer serves as the Tier 1 internal help desk for all ... This role demands an obsessive commitment to detail and a customer-first attitude: every ticket is ...

i3 Verticals

Customer Support Specialist II

Canton, OH · On-site

$16.75 - $22.75/hr

Customer Supoort Specialist II DEPARTMENT: PaySchools Operations REPORTS TO: Support Manager ... Perform installation/setup/programming of PaySchools suite of products. * Provide continued cross ...

i3 Verticals

Customer Support Specialist II

Canton, OH · On-site

$16.75 - $22.75/hr

Customer Supoort Specialist II DEPARTMENT: PaySchools Operations REPORTS TO: Support Manager ... Perform installation/setup/programming of PaySchools suite of products. * Provide continued cross ...

CrossFire Group

Launch Support Engineer

Toledo, OH · On-site

$25 - $27.58/hr

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month ... Represent "Voice of the Customer" within the Assembly Plant * Support external quality Key ...

AgreeYa Solutions

L2 Cloud Support Engineer

Westerville, OH · On-site

$54 - $72.25/hr

L2 Cloud Support Engineer Job Location: Westerville, OH | Onsite Shift time : 02:00 PM to 11:00 PM ... AgreeYa is a global systems integrator delivering competitive advantage for its customers through ...

Path Forward IT

Onsite Support Engineer I

Cincinnati, OH · On-site

Onsite Support Engineer I Company: Path Forward IT Location: Cincinnati About the Role Path Forward ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

Path Forward IT

Onsite Support Engineer I

Cincinnati, OH · On-site

Onsite Support Engineer I Company: Path Forward IT Location: Cincinnati About the Role Path Forward ... Maintain customer satisfaction (CSAT) scores as defined by manager. * Submit weekly timesheets by ...

Millwood, Inc.

CUSTOMER SUPPORT MANAGER (CSM)

Vienna, OH · On-site

$50K - $65K/yr

Customer Support Manager Millwood Inc. Mission: For all who come in contact with Millwood to ... Millwood brings an ever-expanding portfolio of products and engineered solutions through its ...

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All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Ohio

Customer Support Engineer information

See Ohio salary details

$37.1K

$74.7K

$103.2K

How much do customer support engineer jobs pay per year?

As of Aug 17, 2026, the average yearly pay for customer support engineer in Ohio is $74,695.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $85,600.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are the most commonly searched types of Customer Support Engineer jobs in Ohio?

The most popular types of Customer Support Engineer jobs in Ohio are:

What are popular job titles related to Customer Support Engineer jobs in Ohio?

For Customer Support Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Ohio look for?

The top searched job categories for Customer Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Customer Support Engineer jobs?

Cities in Ohio with the most Customer Support Engineer job openings:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 84% In-person, 4% Hybrid, and 12% Remote job distribution, with an average salary of $74,695 per year, or $35.9 per hour.

Automation Support Engineer

Makino

Mason, OH • On-site

Other

Re-posted 22 days ago

Job description

Makino is a world leader in metal-cutting and machining technology. As a leader in advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die-mold and other industries worldwide, they make them with Makino.
Summary:
The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize various automation products (robots, gantry systems, vision systems, marking systems, conveyance systems) to automate the flow of material through the Makino machining systems. The engineer will be responsible for the proper installation and startup of these systems at the customer location.
The support engineer will also be involved in assisting with the installation of custom and special options for use on Makino machining centers and equipment provided by Makino to support customer's requests. These options are widely varied in design and function, typically new and unique customer defined, and interface directly with the standard CNC machine tool and Makino supplied and supported equipment.
Essential Duties and Responsibilities:
  • Install, debug and support Makino developed and standard automated machining systems at Makino Mason and at customer locations. This includes mechanical and electrical installation of robots, robot grippers, cell controllers, interconnection cabling, safety fencing, conveyors, etc. It also includes the preparation of the site for the equipment such as marking the plant floor to show equipment position and directing plant or rigging personnel during the installation of the equipment.
  • Provide weekly reporting of completed installation tasks.
  • Install, debug and support Makino supplied 3rd party developed integrated solutions. This includes test stands, parts washers, and other types of ancillary support equipment.
  • Program/teach robots to service the Makino machining centers and ancillary equipment during the installation of the automated systems.
  • Make suggestions for changes and improvements as may be needed through field service activities and observations.
  • Perform testing and debug of new and revised versions of machine/automation control software at Makino Mason and at customer locations.
  • Support the installation/testing/servicing of Makino machining centers and associated options.

Qualifications:
  • Mechanical and electrical controls aptitude. Must be able to read and understand mechanical and electrical engineering drawings for proper installation of systems and equipment.
  • Mechanical and electrical troubleshooting skills.
  • Ability to program and modify robotic automation (Fanuc/ABB).
  • Ability to read, understand, and modify PLC ladder logic (Allen Bradley/Omron/Mitsubishi).
  • Ability to communicate with engineering resources to resolve installation and startup issues.
  • Able to utilize MS Office products such as Word, Excel, etc.
  • Effective verbal and written communications skills.
  • Willingness to travel. The work assignments are primarily at customer locations. Travel is expected to be 75% to 90%. Some travel to foreign countries may be required.

Education and/or Experience:
  • Associates degree in engineering technology or equivalent [2 year degree preferred]
  • 3+ years experience with automation systems.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical demands are predominantly mechanical assembly of light weight components, light lifting, extended periods of time standing on a manufacturing floor, etc.
  • More than 40 hours per week is often required to effectively perform this job.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Manufacturing and industrial machining environments which require personal protective equipment.
  • Frequent travel with a large amount of time spent at off-site facilities with occasional international travel required.

We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.
Makino offers competitive pay, generous benefits and ongoing training.
Makino is proud to be an EEO/M/F/Disabled/Vets employer

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