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Application Support Engineer Jobs in Ohio (NOW HIRING)

DPDHL

Application Support Engineer

Westerville, OH

Application Support Engineer Would you like to join the Logistics Company for the World? DHL Supply Chain is just that. Become an essential part of everyday life, by contributing to an organization ...

New

System One

Application Support Engineer

Bluffton, OH · On-site

Application Support Engineer Location: Bluffton, OH Responsibilities * Design, develop, support, and maintain new web-based, custom applications that support business needs and eliminate manual ...

DPDHL

Sr Application Support Engineer

Westerville, OH · Hybrid

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...

DHL

Sr Application Support Engineer

Westerville, OH · On-site

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...

Artech

Java Application Support Engineer

Strongsville, OH · On-site

$60 - $70/hr

Java Application Support Engineer POSITION LOCATION: Pittsburgh, PA, 15222 or Strongsville, OH, 44136 or Dallas, TX 75234 WORK ARRANGEMENT: 5 days onsite Pay Rate: $60-70/hr. on W2 ONLY LENGTH OF ...

Astemo Ltd

IT Application Support Engineer

Sunbury, OH · On-site

Provide technical support for in-house developed systems. * Perform testing of programming development. * Assist in creating, maintaining, and testing the Disaster Recovery Plan. Knowledge, Skills ...

Astemo

IT Application Support Engineer

Sunbury, OH

Provide technical support for in-house developed systems. * Perform testing of programming development. * Assist in creating, maintaining, and testing the Disaster Recovery Plan. Knowledge, Skills ...

Astemo

IT Application Support Engineer

Blanchester, OH · On-site

Provide technical support for in-house developed systems. * Perform testing of programming development. * Assist in creating, maintaining, and testing the Disaster Recovery Plan. Knowledge, Skills ...

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All JobsApplication Support Engineer JobsApplication Support Engineer Jobs in Ohio

Application Support Engineer information

See Ohio salary details

$17

$46

$69

How much do application support engineer jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for application support engineer in Ohio is $46.14, according to ZipRecruiter salary data. Most workers in this role earn between $36.78 and $53.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Application Support Engineer, and why are they important?

To thrive as an Application Support Engineer, you need a strong understanding of software troubleshooting, system analysis, and a relevant degree in computer science or information technology. Familiarity with ticketing systems, SQL databases, operating systems, and sometimes ITIL certification are typically required. Excellent problem-solving, communication, and customer service skills help you address client issues efficiently and work collaboratively with development teams. These skills and qualities ensure timely resolution of technical problems and maintain the reliability and performance of business-critical applications.

What are Application Support Engineers?

Application Support Engineers are IT professionals responsible for maintaining, troubleshooting, and supporting software applications used by organizations. They work closely with end users and developers to resolve technical issues, ensure applications run smoothly, and often manage deployments and updates. Their role may also include monitoring application performance, documenting solutions, and providing training or guidance to users. Application Support Engineers play a crucial part in minimizing downtime and ensuring business continuity. They typically have a strong background in software, databases, and customer service.

What is the job of an application support engineer?

An application support engineer is responsible for maintaining, troubleshooting, and resolving issues in software applications to ensure their smooth operation. They often work with users to diagnose problems, perform system updates, and utilize tools like ticketing systems and monitoring software. Strong technical skills, problem-solving abilities, and knowledge of programming or scripting are essential for this role.

How much does an application support engineer make in the US?

The average salary for an application support engineer in the US is around $70,000 to $90,000 per year, depending on experience, location, and industry. Entry-level roles typically start at lower salaries, while experienced engineers with certifications and specialized skills can earn over $100,000 annually.

What engineers make $500,000?

Senior-level application support engineers with extensive experience, specialized skills, and certifications can reach or exceed a $500,000 annual salary, especially in high-cost-of-living areas or within large technology companies. Achieving this level often requires expertise in cloud platforms, scripting, and system architecture, along with leadership responsibilities and performance bonuses.

What is L1, L2, and L3 application support?

In application support, L1 (Level 1) involves basic troubleshooting and initial user assistance, often handled by help desk staff. L2 (Level 2) provides more in-depth technical support, addressing complex issues that require specialized knowledge, while L3 (Level 3) involves advanced support, including code fixes or system modifications typically performed by developers or senior engineers. Application Support Engineers often work across these levels to ensure smooth operation and issue resolution.

What is the difference between Application Support Engineer vs Software Support Specialist?

AspectApplication Support EngineerSoftware Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsSimilar certifications, often with focus on specific software
Work EnvironmentIT departments, technical support teams, client sitesCustomer service centers, help desks, technical support teams
Employer & Industry UsageTech companies, software vendors, enterprise ITSoftware companies, SaaS providers, tech support firms
Common Search & Comparison IntentUnderstanding roles, career paths, job requirementsJob responsibilities, skills needed, career differences

Application Support Engineers focus on troubleshooting and maintaining software applications, often working closely with development teams. Software Support Specialists typically handle customer inquiries, provide technical assistance, and resolve user issues. While both roles require technical knowledge and certifications, Application Support Engineers tend to have a more technical, engineering-oriented focus, whereas Software Support Specialists emphasize customer service and support skills.

What are some common challenges faced by Application Support Engineers, and how can they effectively address them?

Application Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating technical information to non-technical users. To address these challenges, it's important to develop strong problem-solving skills, familiarize yourself with the application's architecture, and maintain clear documentation. Proactive communication with development teams and end-users also helps in resolving issues efficiently and improving user satisfaction.
What are the most commonly searched types of Application Support Engineer jobs in Ohio? The most popular types of Application Support Engineer jobs in Ohio are:
What are popular job titles related to Application Support Engineer jobs in Ohio? For Application Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Application Support Engineer jobs in Ohio look for? The top searched job categories for Application Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Application Support Engineer jobs? Cities in Ohio with the most Application Support Engineer job openings:
Application Support Engineer jobs near you

Application Support Engineer

DPDHL

Westerville, OH

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

Application Support Engineer

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities... we look forward to exploring career possibilities with you!

Job Description

The primary purpose of this role is the implementation, support, administration, and maintenance of enterprise software applications. This role ensures system stability, availability, and performance while supporting critical business operations. The Application Support Engineer provides technical support, develops proactive solutions, and collaborates with internal teams and external vendors to resolve issues efficiently.

This position also contributes to documentation, training, and continuous improvement initiatives, including participation in disaster recovery exercises and root cause resolution activities.


Responsibilities

  • Resolve production support issues within defined SLAs, including participation in on-call support rotations and maintenance windows
  • Analyze and troubleshoot moderate to complex application issues, performing debugging, testing, and root cause analysis
  • Configure, install, patch, and upgrade software in accordance with change management policies
  • Collaborate with software vendors, developers, and internal teams to resolve complex technical issues
  • Implement proactive monitoring and solutions to prevent recurring incidents and improve system reliability
  • Maintain business continuity by ensuring high availability and performance of supported applications
  • Communicate effectively with users, stakeholders, and leadership regarding incident status and resolution progress
  • Create and maintain technical documentation, release notes, and user guides
  • Support application development tasks for issue resolution following established standards
  • Mentor junior team members and collaborate with cross-functional teams
  • Support enterprise systems including Blue Yonder WMS, TeamViewer Vision, Steplogic, and Ortec


Required Education and Experience

  • Bachelor's degree in a relevant field or 3+ years of progressive IT experience, required
  • Experience supporting enterprise applications in a production environment, required
  • Strong analytical and problem-solving skills, preferred
  • Experience with Oracle and SQL Server databases, required
  • Knowledge of Windows and Linux operating systems, preferred
  • Familiarity with warehouse management systems (WMS) preferably Blue Yonder, required
  • Experience with incident management and change control processes, preferred
  • Strong communication and collaboration skills, preferred
  • Relevant certifications (ITIL, Oracle, Microsoft) preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.

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