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Manager Application Support Engineer Jobs in Ohio

shentel

Manager Application Support

Edinburg, VA

Supervising, mentoring, and guiding junior developers and analysts • Process improvement ... on application support services • Project management: Leading projects from conception to ...

DPDHL

Application Support Engineer

Westerville, OH · On-site

Application Support Engineer Would you like to join the Logistics Company for the World? DHL Supply ... Configure, install, patch, and upgrade software in accordance with change management policies

New

System One

Application Support Engineer

Bluffton, OH · On-site

Application Support Engineer Location: Bluffton, OH Responsibilities * Design, develop, support ... have good time management, organizational, and documentation skills. System One, and its ...

DHL

Sr Application Support Engineer

Westerville, OH · On-site

Senior Application Support Engineer (US-O) Would you like to join the Logistics Company for the ... Configures and installs software and code in accordance to change management policies and ...

Artech

Java Application Support Engineer

Strongsville, OH · On-site

$60 - $70/hr

Java Application Support Engineer POSITION LOCATION: Pittsburgh, PA, 15222 or Strongsville, OH ... INTERVIEW PROCESS: 1st round with hiring manager and lead. Will be both behavioral and technical ...

Astemo Ltd

IT Application Support Engineer

Sunbury, OH · On-site

Ability to manage multiple conflicting priorities. * Ability to interact with employees at all ... Proficient in programming languages to support end-user reporting requirements. * Understanding of ...

Astemo

IT Application Support Engineer

Sunbury, OH

Ability to manage multiple conflicting priorities. * Ability to interact with employees at all ... Proficient in programming languages to support end-user reporting requirements. * Understanding of ...

Astemo

IT Application Support Engineer

Blanchester, OH · On-site

Ability to manage multiple conflicting priorities. * Ability to interact with employees at all ... Proficient in programming languages to support end-user reporting requirements. * Understanding of ...

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All JobsManager Application Support Engineer JobsManager Application Support Engineer Jobs in Ohio

Manager Application Support Engineer information

What is the difference between Manager Application Support Engineer vs Application Support Engineer?

AspectManager Application Support EngineerApplication Support Engineer
CredentialsBachelor's degree, relevant certifications, leadership experienceBachelor's degree, technical certifications often preferred
Work EnvironmentTeam leadership, client communication, strategic planningTechnical troubleshooting, user support, system monitoring
Employer & Industry UsageIT departments, software companies, enterprise environmentsIT support teams, software vendors, tech companies
Search & Comparison IntentUnderstanding managerial roles in application supportTechnical support roles, troubleshooting skills

The Manager Application Support Engineer typically oversees support teams, manages client relationships, and aligns support strategies with business goals. In contrast, the Application Support Engineer focuses on technical troubleshooting, resolving user issues, and maintaining system performance. Both roles require technical knowledge, but the manager position emphasizes leadership and strategic planning.

What are popular job titles related to Manager Application Support Engineer jobs in Ohio? For Manager Application Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Manager Application Support Engineer jobs in Ohio look for? The top searched job categories for Manager Application Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Manager Application Support Engineer jobs? Cities in Ohio with the most Manager Application Support Engineer job openings:
Manager Application Support Engineer jobs near you
Manager Application Support

Manager Application Support

shentel

Edinburg, VA

Other

Posted 3 days ago

Shentel rating

6.1

Company rating: 6.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

65th of 79 rated telecommunications companies

Job description

Job Summary:
The focus of this role is to lead the strategy and execution of IT applications, Quality Assurance Functions, User Access and Operational
Team functions, known as ASO - App Support & Operations.

The ASO Manager will support our business applications and the successful implementation of new functionality to the Shentel technology ecosystem, managing the team responsible for the configuration, maintaining version control, testing functionality and access.

Finally, the role is responsible for the performance of software applications or systems software and operational processes such as billing, print and mail.

Job Responsibilities:
• Application management: Coordinating the maintenance, updates, and restructuring of software applications, websites, and databases
• Technical support: Identifying and solving user problems with applications, and designing solutions
• Team leadership: Supervising, mentoring, and guiding junior developers and analysts
• Process improvement: Identifying and implementing process changes to improve data quality and address gaps
• Vendor management: Assisting with vendor engagement, contract negotiations, and renewals
• Customer service: Providing exemplary customer service by leading user support, account setup, security, access, and standards
• Policy development: Developing, implementing, and maintaining policies and procedures on application support services
• Project management: Leading projects from conception to deployment, offering technical expertise and input on feasibility, timelines, and resource requirements
• Training: Training staff on how to implement plans to address issues
• Operational Processes: Processing ~56 billing cycles a month, printing and mailing invoices as well as uploading and posting customer account information to and from 3rd party vendors.

Qualification Requirements:
Education: Associate's/Technical Degree - two years is required for the role. Four Year Degree is preferred.

Experience Level:
• 5 years of Solve Complex Technical Problems (Tier 2/3) experience is Required.
• 5 years of Excellent Customer Relation and Communication Skills experience is Required.
• 5 years of Critical Thinking and Decision Making experience is Required.
• Excellent team leadership capabilities. Understand how to coach for performance.
• Excellent planning, analytical, organizational, and problem-solving skills
• Excellent interpersonal, peer and executive communications, customer relations and writing skills Demonstrated experience developing and maintaining productive relationships with key clients, stakeholders, and technology partners
• Must possess a comprehensive knowledge of information systems, including application software architecture, with interrelationships, and basic knowledge of hardware architecture and operating environments
• Proven experience supporting SDLC activities. Understands waterfall and agile methodology and applies project management principles and strategic thinking
• Understanding of fundamental IT project and work management skills and competencies

Job Skills & Knowledge:
• Design and implementation experience in IT, with a deep knowledge in a minimum of
• Tier 2 of the following technical disciplines: Quality Assurance, Application Administration, application development, application programming interfaces (APIs), middleware, servers and storage, database management, and operations
• Exposure to multiple, diverse technical configurations technologies encompassing mainframe, distributed systems, on-premise, cloud, and Applications as a Service i.e. Salesforce and Site Core
• Leading and coaching teams
• Familiarity with iSeries, IAM, SaaS and including Salesforce, Sitecore, ServiceNow, and Pega.

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