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Remote L3 Support Engineer Jobs in Ohio (NOW HIRING)

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Field Application Engineer '27

Columbus, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

This work is in support of US Air Force and Intelligence Community programs. Responsibilities ... Bachelor's degree in Electrical Engineering, Physics, or comparable technical degree; non-technical ...

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

DevOps Engineer III

Beavercreek, OH · Remote

$49 - $67/hr

This will include optimizing existing CI/CD pipelines to work in AirGap cloud settings and support ... Coordinate with onsite and remote teams to validate configurations and ensure handoff readiness

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Remote L3 Support Engineer information

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are popular job titles related to Remote L3 Support Engineer jobs in Ohio?

For Remote L3 Support Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote L3 Support Engineer jobs in Ohio look for?

The top searched job categories for Remote L3 Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Remote L3 Support Engineer jobs?

Cities in Ohio with the most Remote L3 Support Engineer job openings:

Infographic showing various Remote L3 Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Lead Engineer LIMS - LabVantage

United Airlines

Cincinnati, OH • Remote

$73K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago


United Airlines rating

7.9

Company rating: 7.9 out of 10

Based on 342 frontline employees who took The Breakroom Quiz

7th of 26 rated airlines


Job description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.  

Location

This is a Remote role.

About the job you're considering

We are seeking a highly experienced Lead LIMS Engineer with deep expertise in LabVantage LIMS to lead the design, implementation, enhancement, integration, and support of enterprise laboratory information management solutions within a regulated Life Sciences environment.
The ideal candidate will serve as a technical leader responsible for driving LIMS strategy, solution architecture, platform governance, and global delivery initiatives across R&D, Quality Control, Manufacturing, and Regulatory laboratories. This role requires extensive experience leading large-scale LabVantage implementations, integrations, system modernization efforts, and global support teams while ensuring compliance with GxP and validation requirements.
The Lead LIMS Engineer will partner closely with laboratory business stakeholders, quality organizations, enterprise architects, infrastructure teams, and external vendors to deliver scalable, compliant, and innovative laboratory solutions that support business growth and digital transformation initiatives.

Your Role
  • Serve as the primary technical lead and subject matter expert for LabVantage LIMS across the enterprise.
  • Define LIMS architecture, solution design standards, development practices, and governance frameworks.
  • Lead end-to-end delivery of LabVantage enhancement initiatives, implementations, upgrades, and migration projects.
  • Drive platform modernization, automation, and continuous improvement initiatives.
  • Review and approve technical designs, configurations, customizations, and integration approaches.
  • Establish best practices for system performance, scalability, maintainability, and security.
  • Design, configure, customize, and enhance LabVantage LIMS modules supporting R&D, Quality, Manufacturing, Stability, and Regulatory workflows.
  • Develop and oversee implementation of workflows, business rules, automation processes, data models, and system configurations.
  • Lead complex custom development activities using LabVantage technologies 
  • Ensure all enhancements follow SDLC, CSV, change management, and validation procedures.
  • Conduct code reviews and establish development standards across project teams.
  • Design and support API, web service, middleware, and file-based integrations.
  • Drive laboratory automation initiatives involving instrument connectivity and data acquisition.
  • Evaluate and implement innovative technologies to improve laboratory efficiency and data integrity.
  • Provide technical leadership for global L3 support and critical incident management.
  • Lead root cause analysis efforts for complex production issues and define preventive measures.
  • Ensure LabVantage solutions comply with GxP, FDA 21 CFR Part 11, ALCOA+, and global regulatory requirements.
  • Establish documentation standards, SOPs, and governance processes.
  • Translate business requirements into scalable technical solutions.
  • Lead workshops, design sessions, and requirements gathering activities.
  • Lead and mentor LIMS engineers, developers, administrators, and offshore delivery teams.
  • Drive successful execution across global, cross-functional teams.
Your Skills and Experience
  • Bachelor's Degree in Computer Science, Engineering, Information Systems, Life Sciences, or related discipline.
  • 10+ years of experience implementing, configuring, and supporting LIMS platforms, including significant hands-on experience with LabVantage LIMS.
  • Deep expertise in LabVantage architecture, configurations, workflows, forms, business rules, and platform administration.
  • Experience leading enterprise-scale LabVantage implementations and upgrade programs.
  • Strong understanding of laboratory operations across R&D, QC, Stability, Manufacturing, and Regulatory functions.
  • Proven experience designing and implementing enterprise integrations using APIs, web services, middleware, and messaging platforms.
  • Strong knowledge of Oracle and SQL Server databases, database optimization, and troubleshooting.
  • Experience with Java, JavaScript, SQL, XML, REST/SOAP services, and modern integration frameworks.
  • Experience with reporting and analytics platforms supporting laboratory environments.
  • Knowledge of cloud platforms, application hosting, and infrastructure modernization initiatives.

The base compensation range for this role in the posted location is: $73,150 - $174,000.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)

Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)

Life and disability insurance

Employee assistance programs

Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


What United Airlines employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


United Airlines logo

About United Airlines

Sourced by ZipRecruiter

United Airlines is embarking on an exciting journey to become the best airline in aviation history. Our purpose, "Connecting People, Uniting the World," extends beyond transportation, emphasizing our commitment to uplift and create opportunities in the places we serve. With a global presence and diverse workforce, we value inclusivity and are dedicated to hiring tens of thousands of individuals across various roles. Our comprehensive benefits package, including perks like space available travel, parental leave, and 401k, aims to support your well-being and growth.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

Year founded

1926

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