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Remote L3 Support Engineer Jobs in Ohio (NOW HIRING)

KEYENCE

Field Application Engineer

Blue Ash, OH · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Columbus, OH · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Broadview Heights, OH · On-site +1

$54K - $81K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Columbus, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Riverside Research

Remote Sensing Scientist

Dayton, OH · Remote

$91K - $140K/yr

This work is in support of US Air Force and Intelligence Community programs. Responsibilities ... Bachelor's degree in Electrical Engineering, Physics, or comparable technical degree; non-technical ...

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to ...

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Remote L3 Support Engineer information

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What are the main challenges faced by Remote L3 Support Engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What are the key skills and qualifications needed to thrive as a Remote L3 Support Engineer, and why are they important?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are Remote L3 Support Engineers?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.
What are popular job titles related to Remote L3 Support Engineer jobs in Ohio? For Remote L3 Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote L3 Support Engineer jobs in Ohio look for? The top searched job categories for Remote L3 Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Remote L3 Support Engineer jobs? Cities in Ohio with the most Remote L3 Support Engineer job openings:
Remote L3 Support Engineer jobs near you
Infographic showing various Remote L3 Support Engineer job openings in Ohio as of July 2026, with employment types broken down into 91% Full Time, 7% Part Time, and 2% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.
Systems Support Engineer

Systems Support Engineer

Installed Building Products LLC

Columbus, OH • On-site, Remote

Full-time

Posted 6 days ago

Installed Building Products rating

7.0

Company rating: 7.0 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

22nd of 50 rated home improvement suppliers and fitters

Job description

Key Responsibilities:

  • Duties may include, but are not limited to:
  • Provide inbound first-level support to internal customers
  • Follow up with users as needed to complete service requests
  • Manage personal ticketing queue in alignment with customer service standards
  • Configure and maintain user accounts via Active Directory and Office 365
  • Procure and/or support enterprise cell phones
  • Support and configure local and network printers
  • Provide support for Remote Desktop applications
  • Perform PC system builds and installations
  • Assist in preparing documentation as requested by IT Management
  • Perform other duties as assigned

Preferred Qualifications:

  • Excellent organizational and communication skills
  • Ability to write reports, business correspondence, training, and procedure manuals
  • Prior experience in a help desk or customer service environment preferred
  • 1–2 years of experience in a related role, or equivalent technical/educational certification
  • Demonstrated ability and desire to learn, adapt, and grow within the position, team, and department
  • Strong problem-solving skills and a proactive mindset

Work Environment and additional information:

  • This position is primarily in-office; however, with experience, a rotational remote schedule may be possible based on requirements
  • Reports directly to IT Management
  • May require intermittent or emergency travel
  • Offers opportunities for cross-functional training within the department to gain broader technical knowledge

Physical Demands

This position is primarily sedentary and requires prolonged sitting, use of a computer and phone, and repetitive hand movements. Occasional standing, walking, and lifting of light office materials may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

  • Medical, dental, and vision coverage
  • Company Life Insurance
  • Longevity Stock Program
  • IBP Foundation
  • Scholarship opportunities
  • Paid vacation and holidays
  • Employee Financial Assistance Program
  • Opportunities for growth and advancement.
  • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
  • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Installed Building Products is the premier installation contractor for insulation in residential and commercial buildings, with over 10,000 employees serving more than 250 locations nationwide. Our commitment to quality and dedication to providing unparalleled service every day is shared by every IBP employee, from our branches across the country to our regional offices and our corporate office in Columbus, Ohio.

EEO Statement:
IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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