ZipRecruiter

Log In

2

Remote L3 Support Engineer Jobs in Harrison, OH (NOW HIRING)

KEYENCE

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Foth

Lead Structural Engineer

Cincinnati, OH · On-site +1

We will also consider fully remote candidates located within the United States who are willing and ... Partner with manufacturing facility personnel to support plant operations, capital projects ...

Foth

Lead Structural Engineer

Cincinnati, OH · On-site +1

We will also consider fully remote candidates located within the United States who are willing and ... Partner with manufacturing facility personnel to support plant operations, capital projects ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Remote (Florence, KY). Should be willing to travel to client location as needed. Duration: Fulltim ... Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when ...

Ocean Spray

Environmental Engineer

Cincinnati, OH · On-site +1

We are open to remote candidates. In this role, the Environmental Engineer is responsible for ... Support carbon footprint reduction and ESG reporting efforts (Scope 1-3 emissions, GHG tracking)

next page

Showing results 1-20

All JobsL3 Support Engineer JobsRemote L3 Support Engineer JobsRemote L3 Support Engineer Jobs in Harrison, OH

Remote L3 Support Engineer information

See Harrison, OH salary details

$15

$37

$64

How much do remote l3 support engineer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote l3 support engineer in Harrison, OH is $37.81, according to ZipRecruiter salary data. Most workers in this role earn between $28.03 and $44.23 per hour, depending on experience, location, and employer.

What is a remote L3 support engineer?

Remote L3 Support Engineers, also known as Level 3 support engineers, are specialized IT professionals who handle the most complex technical issues that cannot be resolved by lower-tier support teams (L1 and L2). Working remotely, they diagnose and solve advanced software, hardware, or network problems, often collaborating with developers or product teams. Their expertise is crucial for resolving critical incidents, providing root cause analysis, and implementing long-term solutions. They may also create documentation and offer guidance to other support levels to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a remote L3 support engineer?

To thrive as a Remote L3 Support Engineer, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically a degree in computer science or related field. Expertise with ticketing systems, remote desktop tools, scripting languages, and certifications such as CompTIA Network+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong analytical thinking, communication, and customer service skills help in resolving complex issues and collaborating with both clients and internal teams. These abilities ensure timely resolution of critical problems, maintain system reliability, and enhance client satisfaction in a remote support environment.

What are the main challenges faced by remote L3 support engineers, and how can candidates prepare for them?

Remote L3 Support Engineers often face complex technical issues that require in-depth troubleshooting and collaboration across multiple teams. One common challenge is diagnosing problems without physical access to hardware, which demands strong analytical skills and effective use of remote diagnostic tools. Additionally, balancing multiple high-priority incidents while maintaining clear communication with clients and internal stakeholders is essential. Candidates can prepare by gaining hands-on experience with remote support technologies, practicing clear documentation, and developing strong problem-solving abilities.

What is the difference between Remote L3 Support Engineer vs Remote Network Support Engineer?

AspectRemote L3 Support EngineerRemote Network Support Engineer
Required CredentialsTypically certifications like CompTIA Network+, Cisco CCNA, or equivalentSimilar certifications such as Cisco CCNA, CompTIA Network+
Work EnvironmentProvides advanced technical support, troubleshooting complex issues, often in IT or tech companiesFocuses on network infrastructure, troubleshooting network problems remotely
Employer & Industry UsageUsed in IT service providers, tech companies, and enterprise support teamsCommon in telecom, internet service providers, and large corporate networks

The Remote L3 Support Engineer and Remote Network Support Engineer roles share similar certifications and work environments, often overlapping in technical skills. However, L3 engineers handle broader, more complex issues across various systems, while Network Support Engineers specialize specifically in network infrastructure and connectivity problems.

What job categories do people searching Remote L3 Support Engineer jobs in Harrison, OH look for?

The top searched job categories for Remote L3 Support Engineer jobs in Harrison, OH are:

What cities near Harrison, OH are hiring for Remote L3 Support Engineer jobs?

Cities near Harrison, OH with the most Remote L3 Support Engineer job openings:

Remote L3 Support Engineer jobs near you

Engineering Specialist - Veeva

Ztek Consulting INC

Cincinnati, OH • Remote

Contractor

Re-posted 24 days ago

Job description

Role Overview:
Job Summary
We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.
This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.
Key Responsibilities:
Application Support & Operations
• Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
• Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines
• Perform root cause analysis (RCA) and drive preventive actions
• Monitor system health, performance, and data integrity
Platform Management (Veeva Vault / Suite)
• Support core Veeva modules such as:
o Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)
o Veeva Vault RIM / Regulatory
o Veeva Clinical / Safety (if applicable)
o Manage User access & security (roles, permissions)
o Manage Workflows and lifecycle configurations
o Manage Document and data management
Enhancements & Configuration
• Configure and enhance:
o Workflows, forms, and business rules
o Object configurations and metadata
o Reports and dashboards
• Support release management (monthly Veeva releases) and impact assessments
• Validate changes through sandbox testing and promotion to production
Integration & Data Management
• Support integrations with:
o ERP systems (SAP)
o MES / Manufacturing systems
o LIMS (LabVantage, etc.)
o External regulatory systems
• Handle API integrations, data migrations, and interface monitoring
• Ensure data consistency and integrity across systems
Compliance & Validation
• Ensure compliance with:
o GxP, GMP, FDA regulations
o 21 CFR Part 11 / Annex 11
• Support CSV (Computer System Validation) activities:
o IQ/OQ/PQ documentation
o Audit readiness and inspections
• Maintain audit trails and documentation standards
Release & Change Management
• Coordinate Veeva quarterly/monthly releases:
o Impact assessment
o Regression testing
o Deployment coordination
• Participate in CAB (Change Advisory Board) reviews
• Maintain change control documentation
Stakeholder & Vendor Management
• Collaborate with:
o Global Quality, IT, and Manufacturing teams
o Site SMEs across 100+ plants
o External vendors (Veeva support)
• Drive business requirement gathering and solution design
• Provide user training and knowledge transfer
Continuous Improvement
• Identify opportunities for:
o Process standardization across plants
o Workflow automation
o System performance optimization
• Develop and maintain KB articles, SOPs, and user guides

Mandatory skills:

Education
• Bachelor’s degree in computer science, Engineering, or related field
Technical Skills
• Hands-on experience with:
o Veeva Vault (Quality / Clinical / RIM)
• Strong understanding of:
o Cloud-based SaaS platforms
o Configuration (workflows, objects, lifecycles)
• Experience with:
o API integrations (REST/SOAP)
o Data migration and validation
o Reporting tools
Functional Knowledge
• Strong understanding of:
o Pharma Quality processes (Deviation, CAPA, Change Control)
o Regulatory requirements
o Manufacturing plant operations
________________________________________
Experience Required
• 5+ years of experience in:
o Veeva application support / administration
o Pharma / Manufacturing domain
• Experience supporting large-scale global deployments (50+ sites) preferred
________________________________________
Soft Skills
• Strong problem-solving and analytical skills
• Ability to work in global, cross-functional teams
• Excellent communication and stakeholder management
• Ability to handle multiple priorities in a fast-paced environment
________________________________________
Nice-to-Have
• Experience with:
o LabVantage mo