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Remote Application Support Engineer Jobs in Ohio

NTT DATA Americas, Inc

... remote ... In this Support Engineer role, provide application support for Adobe Commerce (Magento)

KEYENCE

Field Application Engineer

Blue Ash, OH · On-site +1

$54.30K - $81.04K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Columbus, OH · On-site +1

$54.30K - $81.04K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer

Broadview Heights, OH · On-site +1

$54.30K - $81.04K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begin July 2026 Multiple U.S ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineer independently resolves ...

Keyfactor

Technical Support Engineer

Independence, OH · Remote

Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The Technical Support Engineerindependently resolves ...

System One

Principal Engineer

Sharonville, OH · On-site +1

$150K/yr

Hybrid - onsite and remote Responsibilities * Serve as the primary technical authority for the ... Proven ability to influence technical direction across multiple teams (Data, Application Support ...

EVERSANA

Senior Salesforce Developer for Support

Mason, OH · On-site +1

$118K - $144.30K/yr

Implement and execute application support aligned with ITIL best practices * Lead diagnosis of ... MuleSoft Certified Developer PREFERRED QUALIFICATIONS: * Salesforce Certified Administrator or ...

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Remote Application Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in Ohio? The most popular types of Application Support Engineer jobs in Ohio are:
What are popular job titles related to Remote Application Support Engineer jobs in Ohio? For Remote Application Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Application Support Engineer jobs in Ohio look for? The top searched job categories for Remote Application Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Remote Application Support Engineer jobs? Cities in Ohio with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you
Application Support Engineer - Hybrid

Application Support Engineer - Hybrid

Genesis10

Cleveland, OH • On-site, Remote

$80 - $90/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Application Support Engineer

Genesis10 is currently seeking an Application Support Engineer for a contract to hire position with a Major Financial Institution. This is a hybrid role located in Brooklyn, OH, but remote work will be considered for the right candidate.

This role involves supporting and enhancing the Oracle Financial Crimes Platform (v8.1.1), a mission-critical system for Anti-Money Laundering (AML) detection, case management, and regulatory reporting. The ideal candidate will ensure the stability and compliance of the platform through strong engineering practices and production support, working closely with Risk Management and AML Operations teams.

Responsibilities:
  • Provide engineering support for Oracle Financial Crimes Platform v8.1.1, including transaction monitoring, alert generation, and case management
  • Support daily and ad-hoc batch cycles, scheduled jobs, and data feeds that drive FCP processing
  • Troubleshoot and resolve production issues related to alerts, data quality, and batch failures
  • Perform detailed root cause analysis and document findings in alignment with audit and regulatory expectations
  • Support configuration changes, fixes, and enhancements within the constraints of FCP 8.1.1 architecture
  • Ensure all changes follow established change management, validation, and separation-of-duties controls
  • Maintain technical documentation, runbooks, and operational procedures for audits and regulatory reviews
  • Partner with Risk and Compliance teams to assess the regulatory impact of platform changes and production incidents
  • Participate in regression testing and validation activities for changes impacting the platform
  • Work closely with AML Operations, Financial Crimes Risk Management, and enterprise technology teams to translate business and regulatory needs into technical outcomes
  • Act as a technical escalation point for complex platform issues
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience
  • 5+ years of experience supporting or engineering enterprise applications in regulated environments
  • Strong experience with Oracle databases and SQL
  • Strong experience with batch processing and scheduled job execution
  • Strong experience with production support and incident management
  • Demonstrated experience working on systems subject to regulatory oversight, audits, and exams
  • Strong analytical, documentation, and communication skills
Desired Skills:
  • Direct experience with Oracle Financial Crimes Platform (FCP / FCCM) version 8.x, preferably v8.1.1
  • Familiarity with AML concepts such as transaction monitoring, alert review, and case workflows
  • Experience supporting platforms integrated with multiple upstream and downstream data sources
  • Experience operating in T2/T3 or CI-Owner-style accountability models
  • Exposure to financial services regulatory frameworks (BSA/AML, OFAC, CTR/SAR processes)
  • UNIX - experience with script writing
  • Oracle – SQL, Stored Procedures
  • Mainframe experience including TWS job scheduling, JCL, and LCM (for module migration)
  • WebSphere V9.X
  • Java V1.8
  • Dynatrace – Monitoring and Debugging

Pay range: $80.00 - $90.00 per hour

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

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About Genesis10

Sourced by ZipRecruiter

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1999

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