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Remote Application Support Engineer Jobs in Ohio

KEYENCE

Field Application Engineer '27

Blue Ash, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

KEYENCE

Field Application Engineer '27

Columbus, OH · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Irvine ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Akron, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Columbus, OH · Remote

$80K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on ...

Revel Staffing

IT Support Supervisor

Sandusky, OH · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for IT training, healthcare application support, system readiness, and end-user success. This is a hands-on ...

STERIS Corporation

VHP Application Engineer

Mentor, OH · Remote

Design and support integration of VHP systems across applications such as isolators, filling lines ... Combination of Customer sites, manufacturing facilities, laboratories, and remote work * Role may ...

Owens Corning

Field Application Engineer

Granville, OH · On-site +1

$78K - $100K/yr

PURPOSE OF THE JOB The field application engineer is a key technical role in the Enterprise R&D ... Preferred location being in Granville, OH, but can be remote within reasonable proximity to a major ...

ITW Pro Brands

Applications Engineer Mold Release

OH · On-site +1

Remote Company Overview: ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and ... Lead technical application support for customers, translating their needs into practical product ...

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Remote Application Support Engineer information

What is a remote application support engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as a remote application support engineer?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What are the common challenges faced by remote application support engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in Ohio?

The most popular types of Application Support Engineer jobs in Ohio are:

What are popular job titles related to Remote Application Support Engineer jobs in Ohio?

For Remote Application Support Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Application Support Engineer jobs in Ohio look for?

The top searched job categories for Remote Application Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Remote Application Support Engineer jobs?

Cities in Ohio with the most Remote Application Support Engineer job openings:

Remote Application Support Engineer jobs near you
Infographic showing various Remote Application Support Engineer job openings in Ohio as of September 2026, with employment types broken down into 66% Full Time, 27% Part Time, and 7% Contract. Highlights an 100% Remote job distribution.

Tier 2 Application Support Engineer

Westerville, OH • On-site, Remote

Vantage Point Logistics, Inc.
51 - 200 employees
Learn more about Vantage Point Logistics, Inc.external

Full-time

Posted 2 days ago

New

Job description

The Tier 2 Application Support Engineer provides advanced technical support for VPL's healthcare logistics and pharmacy shipping applications, with a primary focus on High Value Shipping (HVS) solutions. This role serves as the escalation point for complex applications, integration, workflow, and system issues that cannot be resolved through standard Tier 1 support processes.

The engineer partners closely with Customer Care, Engineering, Product, Carrier Operations, and Implementation teams to investigate issues, perform root cause analysis, support customer implementations, and ensure timely resolution of customer-impacting incidents.

Key Responsibilities

Technical Support & Escalation Management

  • Serve as the primary escalation point for complex application and technical support issues.

  • Troubleshoot software, database, workflow, integration, and system-related problems.

  • Perform root cause analysis and document findings and resolutions.

  • Partner with Engineering on product defects, bug validation, and enhancement requests.

  • Provide timely communication and updates throughout the escalation lifecycle.

Application & Integration Support

  • Support VPL applications, shipping platforms, carrier integrations, and pharmacy-related workflows.

  • Investigate issues involving APIs, data integrations, carrier connections, and application configurations.

  • Use logs, SQL queries, remote access tools, and diagnostic utilities to identify and resolve problems.

  • Validate system functionality and configuration changes following releases and updates.

Customer Care Partnership

  • Support Customer Care Managers with advanced technical investigations.

  • Review escalated cases and ensure proper troubleshooting processes are followed.

  • Provide technical guidance and knowledge transfer to frontline support teams.

  • Assist with customer communications requiring technical expertise.

Implementation & Product Support

  • Assist with customer onboarding, implementations, migrations, and product rollouts.

  • Support post-go-live stabilization and technical validation activities.

  • Collaborate with Product and Engineering teams during release and testing activities.

Documentation & Continuous Improvement

  • Maintain troubleshooting guides, SOPs, knowledge articles, and technical documentation.

  • Identify recurring issues and recommend process or product improvements.

  • Participate in training, cross-functional initiatives, and continuous improvement efforts.

Required Qualifications

  • 3+ years of experience in technical support, application support, implementation, or related roles.

  • Experience troubleshooting software applications, integrations, and technical workflows.

  • Working knowledge of:

    • Windows Server and Windows Services

    • PostgreSQL or relational databases

    • Application logs and diagnostic tools

    • APIs and system integrations

  • Experience using ticketing systems such as Zendesk or Salesforce.

  • Strong analytical, problem-solving, and communication skills.

  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience supporting healthcare, pharmacy, logistics, or transportation technology.

  • Familiarity with carrier integrations such as UPS, FedEx, USPS, or courier platforms.

  • Experience with SQL, reporting, and data analysis.

  • Experience supporting SaaS and hybrid on-premise applications.

  • Experience with customer onboarding, implementations, or technical project support.