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Remote Live Chat Support Jobs in Ohio (NOW HIRING)

CSAA

Insurance Service Associate - Remote

Delaware, OH · Remote

$13.75 - $19/hr

  • Retirement

Associates or Bachelor's Degree preferred. * 1 year or more in a Chat support role communicating ... We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex ...

New

Morley

Art Director (Remote - Ohio)

Columbus, OH · Remote

$116K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

Morley

Art Director (Remote - Ohio)

Columbus, OH · On-site +1

$116K - $122K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support, collateral and social media graphics * Translate conceptual and strategic business ideas ... Live chat with a Morley Talent Acquisition (TA) Specialist: careers.morleycompanies.com * Chat ...

PNC

Technology Solution Center Analyst Lead

Columbus, OH · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... chat support • Solid IT background (hardware, software, networking fundamentals) • Excellent troubleshooting, communication, and customer service skills Work Environment • Fully remote role ...

New

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

... support to child-serving providers and client staff via phone, email, web inquiries, and live chat ... Remote VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

New

Cayenta

(Remote) Support Analyst

New Hampshire, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

Harris

(Remote) Support Analyst

New Hampshire, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

New

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All JobsLive Chat Support JobsRemote Live Chat Support JobsRemote Live Chat Support Jobs in Ohio

Remote Live Chat Support information

See Ohio salary details

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$23

$39

How much do remote live chat support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote live chat support in Ohio is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $26.97 per hour, depending on experience, location, and employer.

What is remote live chat support?

Remote Live Chat Support jobs involve assisting customers through online chat platforms rather than over the phone or in person. Employees in these roles respond to customer inquiries, provide technical support, answer questions about products or services, and resolve issues in real-time. These positions are typically done from home or any location with a stable internet connection, offering flexibility and convenience. Strong communication skills, typing proficiency, and the ability to multitask are important for success in this role.

What skills and qualifications are needed for remote live chat support?

To thrive as a Remote Live Chat Support representative, you need excellent written communication skills, problem-solving abilities, and a basic understanding of customer service principles, often backed by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems like Zendesk or Salesforce, and ticketing tools is typically required. Strong multitasking, patience, and empathy help you effectively assist customers while managing multiple conversations. These skills are critical for delivering timely, accurate, and positive customer experiences in a fast-paced remote environment.

What are common challenges faced by remote live chat support agents, and how can they be managed?

Remote Live Chat Support agents often handle multiple conversations simultaneously, which can be challenging when trying to maintain accuracy and personalized responses. Time management and multitasking skills are crucial, as is familiarity with support software. Agents may also encounter difficult customers or technical issues that require problem-solving under pressure. Proactively using resources like internal knowledge bases and collaborating with teammates through chat channels can help manage these challenges. Regular training and communication with supervisors also play a key role in staying updated and supported.

What are the most commonly searched types of Live Chat Support jobs in Ohio?

The most popular types of Live Chat Support jobs in Ohio are:

What are popular job titles related to Remote Live Chat Support jobs in Ohio?

For Remote Live Chat Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Remote Live Chat Support jobs in Ohio look for?

The top searched job categories for Remote Live Chat Support jobs in Ohio are:

What cities in Ohio are hiring for Remote Live Chat Support jobs?

Cities in Ohio with the most Remote Live Chat Support job openings:

Remote Live Chat Support jobs near you
Infographic showing various Remote Live Chat Support job openings in Ohio as of August 2026, with employment types broken down into 2% Internship, 76% Full Time, 12% Part Time, and 10% Contract. Highlights an 100% Remote job distribution, with an average salary of $49,494 per year, or $23.8 per hour.

Technical Support Representative Level 1

ConstructConnect

Cincinnati, OH • On-site, Remote

Full-time

Re-posted 9 days ago

Job description

Overview

This position is hybrid in Cincinnati, Ohio and sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction. 

The Opportunity

The Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. 

Responsibilities

What You'll Be Doing

  • Responsible for handling technical support trouble tickets.
  • Monitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:  
    • Order of response/urgency of tickets.
    • Contact method and timeline.
    • Correct/appropriate response to ticket.
    • How/when to close tickets and whether/if a ticket should be reassigned or escalated.
  • Must ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.  
  • This job description in no way implies that the duties listed here are the only ones that team members can be required to perform.
Qualifications

What You Bring to the Team

  • High School Diploma or GED required, Associates or better desired 
  • MCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc) 
  • Strong understanding of Operating Systems, MS Office, and Email 
  • Database Application knowledge strongly desired 
  • Responsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented 
  • Pleasant, clear speaking voice and excellent written communication skills 
  • Candidates must possess a strong ability to describe detailed topics clearly in writing or over the phone  
 

Physical Demands and Work Environment

  • The physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.
  • Team members are expected to maintain a dedicated and ergonomically appropriate remote workspace.
  • Team members who live within commuting distance of one of our office locations (Greater Cincinnati/Northern Kentucky or Atlanta, Georgia) are expected to work in a hybrid capacity, with regular in-office presence as determined by the team or department.
  • All team members must reside and perform their work within the United States.

E-Verify Statement

ConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify is a registered trademark of the United States Department of Homeland Security.

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Employment Type: FULL_TIME

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