Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
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Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: Demonstrate strong customer service skills ...
Postdoctoral Fellow in AI Ethics, College of Arts and Sciences
Cincinnati, OH · On-site
$47K - $63K/yr
About The Center for Humanities and Technology (CHaT) The Center for Humanities and Technology (CHaT) is an NEH-funded research center whose mission is to support interdisciplinary humanities ...
Postdoctoral Fellow in AI Ethics, College of Arts and Sciences
Cincinnati, OH · On-site
$47K - $63K/yr
About The Center for Humanities and Technology (CHaT) The Center for Humanities and Technology (CHaT) is an NEH-funded research center whose mission is to support interdisciplinary humanities ...
About The Center for Humanities and Technology (CHaT) The Center for Humanities and Technology (CHaT) is an NEH-funded research center whose mission is to support interdisciplinary humanities ...
About The Center for Humanities and Technology (CHaT) The Center for Humanities and Technology (CHaT) is an NEH-funded research center whose mission is to support interdisciplinary humanities ...
Postdoctoral Fellow in AI Ethics, College of Arts and Sciences
Cincinnati, OH · On-site
$47K - $63K/yr
About The Center for Humanities and Technology (CHaT) The Center for Humanities and Technology (CHaT) is an NEH-funded research center whose mission is to support interdisciplinary humanities ...
Postdoctoral Fellow in AI Ethics, College of Arts and Sciences
Cincinnati, OH · On-site
$47K - $63K/yr
About The Center for Humanities and Technology (CHaT) The Center for Humanities and Technology (CHaT) is an NEH-funded research center whose mission is to support interdisciplinary humanities ...
Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: The Service Desk Chat Agent is the first ...
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Title: IT Technical Support / Chat Support Location: Columbus, OH 43219 Duration: 06 Months Pay Rate: $21.00/- on W2 About Job: Roles and Responsibilities: The Service Desk Chat Agent is the first ...
Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and ... Live Chat Support - In this role, you will be responsible for serving our customers through Live ...
Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and ... Live Chat Support - In this role, you will be responsible for serving our customers through Live ...
Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and ... Live Chat Support - In this role, you will be responsible for serving our customers through Live ...
Cortec has invested millions of dollars to expand EAH's operations, facilities, technology, and ... Live Chat Support - In this role, you will be responsible for serving our customers through Live ...
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets. Responsibilities What You'll Be Doing
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Technical Support Engineer - Tier 1 (hybrid)
Twinsburg, OH · On-site
$55K - $65K/yr
Serve as the initial point of contact for clients through phone calls, emails, and chat support to ... Proactively stay current with technology changes, updates, and practices Experience Required
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Technical Support Engineer - Tier 1 (hybrid)
Twinsburg, OH · On-site
$55K - $65K/yr
Serve as the initial point of contact for clients through phone calls, emails, and chat support to ... Proactively stay current with technology changes, updates, and practices Experience Required
Be Seen First
Technical Support Engineer - Tier 1 (hybrid)
Twinsburg, OH · On-site
$55K - $65K/yr
Serve as the initial point of contact for clients through phone calls, emails, and chat support to ... Proactively stay current with technology changes, updates, and practices Experience Required
Quick apply
Be Seen First
Technical Support Engineer - Tier 1 (hybrid)
Twinsburg, OH · On-site
$55K - $65K/yr
Serve as the initial point of contact for clients through phone calls, emails, and chat support to ... Proactively stay current with technology changes, updates, and practices Experience Required
IT Support
Columbus, OH · On-site
$24 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
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IT Support
Columbus, OH · On-site
$24 - $25/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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IT Support
Columbus, OH · On-site
$20 - $22/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Technical Support/ IT Support-- Columbus, OH 43219
Columbus, OH · On-site
$20 - $26/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Quick apply
Technical Support/ IT Support-- Columbus, OH 43219
Columbus, OH · On-site
$20 - $26/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced, 24x7x365 environment. This role is responsible for delivering ...
Be Seen First
Desktop / IT Help desk support : (5 open roles)
Columbus, OH · On-site
$24/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
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Desktop / IT Help desk support : (5 open roles)
Columbus, OH · On-site
$24/hr
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...
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The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. * This role is responsible for ...
Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
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Technical Support
Columbus, OH · On-site
$20 - $22/hr
Title: IT Technical Support Location: Columbus, OH Duration: 12 Months Executive Summary: The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel ...
IT Technician/Desktop Support Technician
Mason, OH · On-site
$21 - $22/hr
This role is perfect for an IT Technician or Desktop Support professional with strong customer ... Provide remote deskside support via chat for store systems and end users. * Troubleshoot issues ...
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IT Technician/Desktop Support Technician
Mason, OH · On-site
$21 - $22/hr
This role is perfect for an IT Technician or Desktop Support professional with strong customer ... Provide remote deskside support via chat for store systems and end users. * Troubleshoot issues ...
IT Support Analyst
Bedford, OH · On-site
The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services ... Serve as the first point of contact for end-user technical issues via phone, email, chat or ...
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IT Support Analyst
Bedford, OH · On-site
The IT Support Analyst provides Tier 1 (Service Desk) and Tier 2 (Desktop/Field Support) services ... Serve as the first point of contact for end-user technical issues via phone, email, chat or ...
Tech Support
Columbus, OH · On-site
$20 - $21/hr
... chat and/or in person • Create a positive customer support experience, build rapport and trust ... tech, and fast-paced work environment • Preferred work experience in a technical support role ...
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Tech Support
Columbus, OH · On-site
$20 - $21/hr
... chat and/or in person • Create a positive customer support experience, build rapport and trust ... tech, and fast-paced work environment • Preferred work experience in a technical support role ...
Tech Chat Support information
What is a Tech Chat Support job?
A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.
What are typical daily responsibilities for someone in a Tech Chat Support position?
As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.
What are the key skills and qualifications needed to thrive in the Tech Chat Support position, and why are they important?
To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.
What are the most commonly searched types of Tech Chat Support jobs in Ohio? The most popular types of Tech Chat Support jobs in Ohio are:
What are popular job titles related to Tech Chat Support jobs in Ohio? For Tech Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Tech Chat Support jobs in Ohio look for? The top searched job categories for Tech Chat Support jobs in Ohio are:
$21/hr
Contractor
Posted 25 days ago
Job description
Title: IT Technical Support / Chat Support
Location: Columbus, OH 43219
Duration: 06 Months
Pay Rate: $21.00/- on W2
About Job:
Roles and Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
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