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Tech Chat Support Jobs in Ohio (NOW HIRING)

Stanley David and Associates

Customer Support

Milford, OH · On-site

$14.75 - $19/hr

... IT service management, or SaaS related certifications are an advantage Roles & Responsibilities Serve as the first point of contact for customer inquiries across voice, chat, and email channels.

MonArk ABA

Information Technology Coordinator

Findlay, OH · On-site

$22 - $25/hr

In addition, the IT Specialist must be highly proficient with Google Workspace tools (Gmail, Google Drive, Google Chat, etc.) and capable of supporting a multi-site organization with both on-site and ...

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Tech Chat Support information

What is a Tech Chat Support?

A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.

What are the typical daily responsibilities of a Tech Chat Support?

As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.

What are the key skills and qualifications needed to thrive as a Tech Chat Support, and why are they important?

To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.

What are the most commonly searched types of Tech Chat Support jobs in Ohio?

The most popular types of Tech Chat Support jobs in Ohio are:

What are popular job titles related to Tech Chat Support jobs in Ohio?

For Tech Chat Support jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Tech Chat Support jobs in Ohio look for?

The top searched job categories for Tech Chat Support jobs in Ohio are:

Tech Chat Support jobs near you
Infographic showing various Tech Chat Support job openings in Ohio as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution.

Technical Admin (Onsite in Holland, OH)

Velocity A Managed Services Company

Holland, OH

$19.75 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Velocity is seeking a Technical Admin. The Technical Administrator role requires strong multitasking skills and the ability to manage multiple technician jobs simultaneously through both phone and chat support channels.
This is an on-site position at our Velocity Headquarters in Holland, OH. Must be able to work the following shifts listed below:
​
8:00 AM – 4:30 PM - Off Su, Tu
8:00 AM – 4:30 PM - Off Su, W
8:00 AM – 4:30 PM - Off Su, Th
12:30 PM – 9:00 PM - Off Su, Sa
12:30 PM – 9:00 PM - Off Su, Th
12:30 PM – 9:00 PM - Off Su, Tu
12:30 PM – 9:00 PM - Off Su, W
3:30 PM – 12:00 AM - Off Su, Tu
3:30 PM – 12:00 AM - Off Su, Th
Also, the ideal candidate must be able to train onsite for 1 week M-F from 9am-5:30pm EST. Upon successful completion of training, you will transition to your assigned work schedule.
Primary Duties amp; Responsibilities:
  • Supporting and troubleshooting printer-related issues.
  • Maintaining constant communication with technicians, field operations, and internal support teams.
  • Managing multiple active jobs at the same time while ensuring timely updates and resolution progress.
  • Providing clear and accurate documentation on all job activities, troubleshooting steps, and outcomes.
  • Following up with technicians to ensure issues are progressing appropriately and to remove any roadblocks.
  • Coordinating with various teams to ensure efficient dispatching, communication, and customer support.
  • Monitoring job status, prioritizing workload, and ensuring critical issues receive prompt attention.
  • Acting as a central point of contact between technicians and support teams to drive successful job completion.
Qualifications, Experience amp; Education:
  • High school diploma
  • 1+ years computer experience required.
  • CompTIA A+ certification preferred but not required.
  • Strong customer service experience that showcases a professional, patient, and courteous approach to working with customers, visitors, and other team members.
  • Demonstrated ability to work in a fast-paced, customer-centric environment.
  • Candidates must be legally authorized to work in the United States without current or future employer sponsorship. Velocity does not sponsor employment-based visas or provide sponsorship for this position.
Knowledge, Skills amp; Abilities:
  • Proficient in MC Office applications with specific emphasis on Excel and Outlook.
  • Intermediate knowledge of Windows.
  • Ability to learn and understand custom software systems/portals and other online tools.
  • Strong organizational and analytical skills with attention to detail.
  • Strong communication, presentation, and interpersonal skills.
  • Strong attention to detail and analytical ability to problem solve.
  • Self-starter and can work well independently as well as with others on a team.
  • Ability to manage and prioritize multiple tasks and projects with a sense of urgency.
  • Ability to remain calm in stressful situations.
Success in this role requires excellent communication, organization, attention to detail, problem-solving abilities, and the capacity to work effectively in a fast-paced environment while managing competing priorities.
Why you’ll love working at Velocity
We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.
As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.
Diversity and Inclusion
Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.
Our Values – Collaborative and Strong at the Core
  • Customer-obsessed
  • One team
  • Do the right thing
  • Let’s go!
Our Benefits
  • Medical, Dental, Vision
  • PTO amp; Paid Holidays
  • 401K – with Employer Match
  • Company provided Life Insurance, Short/Long-Term Disability
  • Supplemental Benefits Available
About Velocity MSC
Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.
Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

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