The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Quick apply
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$17.25 - $21.50/hr
... technology that's both radically intelligent and deeply human. Our platform runs over one million ... Respond to inbound email inquiries and manage real-time chat support (in future-state ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$17.25 - $21.50/hr
... technology that's both radically intelligent and deeply human. Our platform runs over one million ... Respond to inbound email inquiries and manage real-time chat support (in future-state ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$16.50 - $20.75/hr
... technology that's both radically intelligent and deeply human. Our platform runs over one million ... Respond to inbound email inquiries and manage real-time chat support (in future-state ...
Customer Experience Specialist, Home Lending
Columbus, OH · On-site
$16.50 - $20.75/hr
... technology that's both radically intelligent and deeply human. Our platform runs over one million ... Respond to inbound email inquiries and manage real-time chat support (in future-state ...
IT Support Specialist
Cleveland, OH · On-site
$60 - $80/hr
Provide front line technical support to employees via calls, chat, email, and remote support ... Perform analysis and triage of technology issues including data collection, and (if required ...
IT Support Specialist
Cleveland, OH · On-site
$60 - $80/hr
Provide front line technical support to employees via calls, chat, email, and remote support ... Perform analysis and triage of technology issues including data collection, and (if required ...
IT Support Specialist
Cleveland, OH · On-site
Provide front line technical support to employees via calls, chat, email, and remote support ... Perform analysis and triage of technology issues including data collection, and (if required ...
IT Support Specialist
Cleveland, OH · On-site
Provide front line technical support to employees via calls, chat, email, and remote support ... Perform analysis and triage of technology issues including data collection, and (if required ...
IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
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IT Support/ Help Desk in Columbus, OH 43219
Columbus, OH · On-site
$20 - $21/hr
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Technology Support Specialist
Bowling Green, OH · On-site +1
Technology support involves a variety of computers, systems, software, classroom technology, and ... chat, remote support software, and/or on site (in-person). As the primary representative for ...
Technology Support Specialist
Bowling Green, OH · On-site +1
Technology support involves a variety of computers, systems, software, classroom technology, and ... chat, remote support software, and/or on site (in-person). As the primary representative for ...
Technology Support Specialist
Bowling Green, OH · On-site +1
$47K - $69K/yr
Technology support involves a variety of computers, systems, software, classroom technology, and ... chat, remote support software, and/or on site (in-person). As the primary representative for ...
Technology Support Specialist
Bowling Green, OH · On-site +1
$47K - $69K/yr
Technology support involves a variety of computers, systems, software, classroom technology, and ... chat, remote support software, and/or on site (in-person). As the primary representative for ...
Tech Support Analyst - $24/hr
Columbus, OH · On-site
$24/hr
... chat and/or in person • Create a positive customer support experience, build rapport and trust ... tech and fast paced work environment • Required Education: High school diploma or GED with ...
Tech Support Analyst - $24/hr
Columbus, OH · On-site
$24/hr
... chat and/or in person • Create a positive customer support experience, build rapport and trust ... tech and fast paced work environment • Required Education: High school diploma or GED with ...
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
Quick apply
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest ...
... technology that's both radically intelligent and deeply human. Our platform runs over one million ... Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ...
... technology that's both radically intelligent and deeply human. Our platform runs over one million ... Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ...
... technology that's both radically intelligent and deeply human. Our platform runs over one million ... Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ...
... technology that's both radically intelligent and deeply human. Our platform runs over one million ... Respond to inbound email/phone inquiries and manage real-time chat support (in future-state ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
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Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 06 Months Pay ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Temp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD) / IT Technical Support ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
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Temp | Administration | Customer Supp/Account Rep-Sr-IT | Level 2(USD) / IT Technical Support ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Travel OR Surgical Technologist - $2,108 per week
Youngstown, OH · On-site
$2.1K/wk
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... Posted job title: surg tech/or tech About Healthcare Support Healthcare Support excels at providing ...
Travel OR Surgical Technologist - $2,108 per week
Youngstown, OH · On-site
$2.1K/wk
With Vivian, you can chat directly with recruiters and apply to staffing agencies with a Single ... Posted job title: surg tech/or tech About Healthcare Support Healthcare Support excels at providing ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Quick apply
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Quick apply
Title: IT Technical Support / Helpdesk Support Location: Columbus, OH 43219 Duration: 12 Months Pay ... online chat and/or in person * Create a positive customer support experience, build rapport and ...
Tech Chat Support information
What is a Tech Chat Support?
A Tech Chat Support job involves assisting customers with technical issues through online chat. Support agents help troubleshoot problems, provide guidance on product usage, and resolve technical concerns efficiently. They typically work with predefined scripts, troubleshooting steps, and knowledge bases to offer accurate solutions. Strong communication skills, technical knowledge, and patience are crucial for success in this role.
What are the typical daily responsibilities of a Tech Chat Support?
As a Tech Chat Support professional, your day usually involves responding to customer inquiries and troubleshooting technical issues via live chat platforms. You'll document each interaction, follow established procedures to resolve problems, and escalate more complex issues to higher-level support when needed. The role often requires multitasking across several chats at once and collaborating with other support team members to share information or updates. This fast-paced, customer-focused environment helps build strong communication and problem-solving skills while providing valuable technical support experience.
What are the key skills and qualifications needed to thrive as a Tech Chat Support, and why are they important?
To thrive as a Tech Chat Support, you need strong troubleshooting abilities, a good understanding of computer systems and applications, and typically a high school diploma or relevant technical certification. Familiarity with help desk ticketing systems, live chat platforms, and knowledge bases is often required. Excellent written communication, patience, and a customer-focused attitude are standout soft skills in this role. These skills and qualities help ensure that customer issues are resolved efficiently and with a positive experience, directly impacting customer satisfaction and company reputation.
What are the most commonly searched types of Tech Chat Support jobs in Ohio?
The most popular types of Tech Chat Support jobs in Ohio are:
What are popular job titles related to Tech Chat Support jobs in Ohio?
For Tech Chat Support jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Tech Chat Support jobs in Ohio look for?
The top searched job categories for Tech Chat Support jobs in Ohio are:
$24/hr
Contractor
Re-posted 5 days ago
Job description
Title: IT Technical Support / Help Desk
Location: Columbus, OH 43219
Duration: 12 Months
Pay Rate: $21.00 - $25.00/- on W2
Kindly share your most updated resume.
Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment.
This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Roles and Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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About Amicis Global Technologies
Sourced by ZipRecruiter
Headquarters location
Brampton, ON, CA