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Application Support Contract Jobs in Ohio (NOW HIRING)

CBRE

Contract Support Associate

New Albany, OH · On-site

$60K/yr

As a CBRE Contract Support Associate, you will provide exceptional customer service and ... Coordinate the billing application, calculating margins, raising invoices, and submitting to ...

Motocol

Application Packager

Cincinnati, OH · On-site

$40/hr

Company Description Motocol is recruiting for our client Our client is currently looking for an Application Packager for a contract role, supporting the implementation of the IBM Endpoint Manager ...

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All JobsApplication Support Contract JobsApplication Support Contract Jobs in Ohio

Application Support Contract information

See Ohio salary details

$29.5K

$153.2K

$195.8K

How much do application support contract jobs pay per year?

As of Aug 31, 2026, the average yearly pay for application support contract in Ohio is $153,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,800.00 and $194,900.00 per year, depending on experience, location, and employer.

What is an application support contract?

An Application Support Contract job involves maintaining, troubleshooting, and optimizing software applications for businesses on a contractual basis. Professionals in this role ensure applications run smoothly by addressing technical issues, providing updates, and assisting users. They may work with internal IT teams or external clients to resolve bugs, improve performance, and support system integrations. This position requires strong problem-solving skills, knowledge of relevant software, and effective communication. Contracts may vary in length and scope, depending on the organization's needs.

What does an application support contract do?

In an Application Support Contract position, you'll be monitoring and resolving issues reported by users, performing routine maintenance or updates on business applications, and escalating complex problems to development teams as needed. You'll often work closely with colleagues from IT, business operations, and sometimes external vendors to ensure critical systems remain operational. Regular communication with end users to provide updates and guidance will be part of your daily routine, along with documenting solutions and updating support knowledge bases. This hands-on role is vital for keeping business operations running smoothly and efficiently.

What are the key skills and qualifications needed for an application support contract?

To thrive as an Application Support Contract professional, you need a solid understanding of application troubleshooting, incident management, and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems like ServiceNow, databases (such as SQL), and ITIL frameworks or certifications are commonly required. Strong problem-solving abilities, effective communication, and a proactive approach are valuable soft skills for this role. These skills are crucial for rapidly resolving issues and ensuring seamless application functionality for end-users.

What is the career path for application support?

The career path for application support typically starts with an entry-level support analyst or technician role, focusing on troubleshooting and user assistance. With experience, professionals can advance to senior support, systems analyst, or technical lead positions, and eventually move into roles such as application manager, IT consultant, or specialized technical architect, often requiring certifications like ITIL or vendor-specific credentials. Progression depends on developing technical skills, understanding of business processes, and gaining experience with relevant tools and systems.

What are the most commonly searched types of Application Support jobs in Ohio?

The most popular types of Application Support jobs in Ohio are:

What are popular job titles related to Application Support Contract jobs in Ohio?

For Application Support Contract jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Application Support Contract jobs in Ohio look for?

The top searched job categories for Application Support Contract jobs in Ohio are:

What cities in Ohio are hiring for Application Support Contract jobs?

Cities in Ohio with the most Application Support Contract job openings:

Application Support Contract jobs near you

Application Support Analyst

Fairbanks Morse Defense

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Mission-Driven. Honor-Bound. Fairbanks Morse Defense. What's your calling? For the men and women of Fairbanks Morse Defense it's the rapid and effective support of the fleets that entrust us to design, develop, and deliver the best naval power technology on the planet. We're one of the nation's leading marine defense contractors because of the highly trained and dedicated teams that provide reliable power systems, parts, and aftermarket services to the U.S. Navy, Coast Guard, Military Sealift Command, and Canadian Coast Guard. When you join Fairbanks Morse Defense, you join a legacy of commitment that spans 150 years. Fairbanks Morse Defense offers competitive benefits with a wide range of training and development opportunities. Our world-class teams are dedicated to helping every individual achieve their full potential. Discover what it's like to be a part of the Fairbanks Morse Defense team here: https://www.fairbanksmorsedefense.com/careers
Application Support Analyst
Location: Beloit, WI or Cincinnati, OH (prefer onsite, remote possible)
Employment Type: Full-Time
Department: Information Technology
Position Summary
The Application Support Analyst will be responsible for providing tier 1/2 technical support, troubleshooting, and maintenance for enterprise and program-specific applications used across the organization. This role serves as a key liaison between end users, development teams, and IT infrastructure staff to ensure application availability, performance, and security in a defense contracting environment governed by strict compliance and data-handling requirements.
Key Responsibilities
  • Provide day-to-day support for internal and program applications, including troubleshooting, incident resolution, and root-cause analysis
  • Monitor application performance and system logs to proactively identify and resolve issues
  • Manage and track support tickets through resolution using an ITSM platform (e.g., ServiceNow)
  • Coordinate with software development, database, business analyst, and infrastructure teams to escalate and resolve complex technical issues
  • Support application deployments, patches, and upgrades, including testing in staging environments
  • Maintain application documentation, including SOPs, known-error databases, and user guides
  • Ensure compliance with DoD security requirements, including NIST 800-171 controls, when supporting applications that process Controlled Unclassified Information (CUI)
  • Assist with user account provisioning, access control reviews, and audit support
  • Participate in Change Advisory Board (CAB) processes for application changes
  • Support disaster recovery and business continuity testing for critical applications
  • Provide occasional after-hours or on-call support for critical system outages

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 2-5 years of experience in application support, help desk, or IT operations
  • U.S. Citizenship required (per federal contract requirements); ability to pass a background check
  • Working knowledge of Windows/Linux server environments
  • Experience with SQL for basic data queries and troubleshooting
  • Familiarity with ITIL processes (incident, problem, and change management)
  • Strong written and verbal communication skills, with the ability to explain technical issues to non-technical stakeholders
  • Ability to work independently and manage competing priorities in a fast-paced environment

Preferred Qualifications
  • Experience supporting applications in a DoD or federal contracting environment
  • Experience with any of the following ERP Applications: Oracle EBS r12, Infor Visual Manufacturing, Infor LN A&D
  • Familiarity with NIST 800-53/800-171
  • Experience with ServiceNow or similar ITSM tools
  • Scripting experience (PowerShell, Python, or Bash) for automation and troubleshooting
  • ITIL Foundation certification
  • Security+ or similar IT certification (a plus, not required)

Security & Compliance Requirements
This position does not require an active security clearance. However, it may involve access to information subject to U.S. export control regulations (ITAR/EAR) and/or Controlled Unclassified Information (CUI), so candidates must be eligible to access such information under federal contract requirements. As a condition of employment, candidates must successfully complete a background investigation and may be subject to random drug testing per federal contract requirements. Depending on future program assignments, candidates may be asked to pursue a security clearance; willingness to do so is a plus but not required at this time.
Only U.S. Citizens or Permanent Residents may apply, per federal contract and export control requirements.
Fairbanks Morse Defense offers a competitive benefits package including but not limited to, medical, dental, vision, life, and disability insurances, and 401k retirement plan with employer match. In addition, we offer paid time off, paid holidays, paid parental leave, and tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled

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