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Remote Application Support Engineer Jobs in Ohio

Johnson Electric

Application Engineer

Vandalia, OH · On-site +1

Domestic and International (up to 25%) Application Engineer (Entry-Level to Senior-Level) In this role, you will support the North American Application Engineering team in developing new products and ...

Dynamics ATS Organic

Software Systems Engineer - AMMO

Dayton, OH · On-site +1

$168.10K - $199.30K/yr

Advise or assist in the design, implementation, and maintenance of an application support strategy ... Bachelor's Degree in Software Engineering, Computer Science, Information Technology, or a related ...

Henkel AG & Co. KGaA

Work with application equipment to provide solutions to enhance customer adhesive related processes ... remote settings by leveraging remote interaction tools * May support the laboratory work and ...

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Remote Application Support Engineer information

What are the key skills and qualifications needed to thrive as a Remote Application Support Engineer, and why are they important?

To thrive as a Remote Application Support Engineer, you typically need strong problem-solving abilities, knowledge of application troubleshooting, and a background in computer science or information technology. Familiarity with ticketing systems, remote desktop tools, SQL databases, and relevant certifications like ITIL or CompTIA A+ is often required. Excellent communication, time management, and customer service skills help you effectively resolve issues and collaborate with cross-functional teams. These skills are crucial for ensuring smooth application performance, minimizing downtime, and delivering a seamless user experience in a remote work environment.

What are the common challenges faced by Remote Application Support Engineers and how can they be addressed?

Remote Application Support Engineers often encounter challenges such as troubleshooting complex technical issues without direct access to on-site systems, managing time zone differences when supporting global clients, and maintaining effective communication with both technical teams and end users. To address these, engineers typically leverage remote diagnostic tools, thorough documentation, and collaborative platforms to resolve issues efficiently. Regular training and clear escalation protocols also help ensure that problems are addressed promptly, while scheduled check-ins foster teamwork and ongoing professional growth.

What is a Remote Application Support Engineer?

A Remote Application Support Engineer is a technical professional who provides assistance and troubleshooting for software applications from a remote location. Their primary responsibilities include diagnosing and resolving software issues, assisting users with technical problems, and ensuring that applications run smoothly. They often communicate with clients or internal teams via email, chat, or video calls, and may also work on software updates or patches. This role is crucial for organizations that rely on complex software systems, as it helps minimize downtime and maintain productivity.

What is the difference between Remote Application Support Engineer vs Remote Software Support Specialist?

AspectRemote Application Support EngineerRemote Software Support Specialist
Required CredentialsIT certifications, technical degreesIT certifications, technical knowledge
Work EnvironmentTechnical support, troubleshootingCustomer support, issue resolution
Employer & Industry UsageTech companies, software firmsSoftware vendors, SaaS providers
Search & Comparison IntentTechnical troubleshooting, application supportCustomer service, software issues

The Remote Application Support Engineer primarily focuses on technical troubleshooting and maintaining software applications, often requiring technical certifications. In contrast, the Remote Software Support Specialist emphasizes customer service and resolving user issues. Both roles are common in tech and software industries, but they differ in their core responsibilities and skill sets.

What are the most commonly searched types of Application Support Engineer jobs in Ohio? The most popular types of Application Support Engineer jobs in Ohio are:
What are popular job titles related to Remote Application Support Engineer jobs in Ohio? For Remote Application Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Remote Application Support Engineer jobs in Ohio look for? The top searched job categories for Remote Application Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Remote Application Support Engineer jobs? Cities in Ohio with the most Remote Application Support Engineer job openings:
Remote Application Support Engineer jobs near you
IT Analyst II - IS Digital Guest Experience

IT Analyst II - IS Digital Guest Experience

Kettering Health

Miamisburg, OH • Remote

Full-time

Posted 7 days ago

Kettering Health rating

7.3

Company rating: 7.3 out of 10

Based on 181 frontline employees who took The Breakroom Quiz

290th of 864 rated healthcare providers

Job description

Job Details

Support Services | Miamisburg | Full-Time | Days

Responsibilities & Requirements

Utilizing agile and other applicable IS frameworks as a guide, IT Analyst II team members work as part of a collaborative team to solve customer issues and support healthcare applications and systems. The IT Analyst II utilizes analytical thinking to understand and document requirements and workflows with the goal of maximizing the value created for their customers. The IT Analyst II participates in all phases of the software development lifecycle and performs other duties as assigned.

  • Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
  • Provide support for assigned applications by maintaining vendor recommended application version. Show ability to collaborate with vendor on escalated issues with complex applications
  • Maintain server health through patching, reboots, and supported software versions
  • Participate in on-call rotations to provide off-hours application support
  • Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
  • Participate or Lead in the design process and complete the assigned tasks for more complex development and unit/integration testing
  • Develop and maintain application support documentation. Educate end-users and team members as needed.
  • Participate in mentoring/training through the following methods:
    • Conduct pair programming events to train others
    • Facilitate knowledge sharing sessions
    • Identify self-training opportunities and/or conferences that align with yearly goals

Education and Experience 

  • Associate degree or equivalent combination of education, certification, and experience
  • 3 or more years of relevant experience
  • Epic Certification within 1 year of hire
  • ITIL Certified (Information Technology Infrastructure Library) preferred
  • Epic Mychart certification highly preferred
  • Experience working in an Agile environment preferred
Preferred Qualifications
  • Being highly collaborative and taking initiative in a remote team environment preferred 
  • An innovative, curious, and tenacious spirit preferred
  • A critical application thinker
Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.

Employment Type: FULL_TIME

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