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Support Engineer Jobs in Ohio (NOW HIRING)

NTT DATA Americas, Inc

In this Support Engineer role, provide application support for Adobe Commerce (Magento). Responsibilities include * Incident management, bug resolution, performance tuning, environment monitoring ...

Gleason

Technical Support Engineer

Dayton, OH · On-site

To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...

gleason

Technical Support Engineer

Dayton, OH

To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...

CHAMPtitles

Production Support Engineer

Cleveland, OH · Hybrid

$40.75 - $53/hr

As a Production Support Engineer, you will work in a distributed team using Agile methodology to support our Department of Motor Vehicles titling suite. You will support and work on multiple ...

gleason

Technical Support Engineer

Dayton, OH

To facilitate successful Pre-Acceptance Certification (PAC) and provide technical support to customers and field service engineers (FSEs) via instruction (written and verbal) in regard to billable ...

Blue Alliance

Support Engineer I

Cincinnati, OH · On-site

The Support Engineer I role focuses on providing technical support primarily through phone and ticketing systems, ensuring that service level agreements are met and maintaining customer satisfaction.

Blue Alliance

Support Engineer II

Cincinnati, OH · On-site

LayerCake Technologies, part of Blue Alliance, is seeking a Support Engineer II to provide intermediate technical support for clients. The role involves handling support primarily through phone and ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Makino

Automation Support Engineer

Mason, OH

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Makino

Automation Support Engineer

Mason, OH

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

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Support Engineer information

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$15

$37

$64

How much do support engineer jobs pay per hour?

As of May 29, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Ohio? The most popular types of Support Engineer jobs in Ohio are:
What are popular job titles related to Support Engineer jobs in Ohio? For Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Ohio look for? The top searched job categories for Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Support Engineer jobs? Cities in Ohio with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in OH? For Support Engineer jobs in OH, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Ohio as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $78,841 per year, or $37.9 per hour.
Magento Support Engineer (remote)

Magento Support Engineer (remote)

NTT DATA Americas, Inc

Remote

Other

Posted 21 days ago

NTT Data rating

7.3

Company rating: 7.3 out of 10

Based on 89 frontline employees who took The Breakroom Quiz

104th of 203 rated it services

Job description

Req ID: 364511
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Magento Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada (CA).
Job Description:
We are currently seeking a Magento Support Engineer to join our team in Toronto, ON (remote).
In this Support Engineer role, provide application support for Adobe Commerce (Magento).
Responsibilities include
  • Incident management, bug resolution, performance tuning, environment monitoring, and support for integrations across global eCommerce operations.
  • Troubleshoot Magento storefront, Admin, API, checkout, and order flow issues.
  • Resolve module conflicts, theme rendering issues, indexing failures, and caching problems.
  • Manage incidents, perform root-cause analysis, and apply patches or configuration fixes.
  • Support Elasticsearch, Redis/Varnish caching, CDN configurations, and DB performance.
  • Monitor logs, queues, cron jobs, and overall system health.
  • Troubleshoot integrations with ERP (SAP/Oracle), PIM, OMS, payment gateways, shipping, and tax services.
  • Validate API calls (REST/GraphQL), data transformations, and sync failures.
  • Support Adobe Commerce Cloud (PaaS), AWS, Azure, or GCP deployments.
  • Assist with CI/CD, Docker/Kubernetes-based deployments, and rollback management.
  • Work with product managers, QA, infra teams, and developers.
  • Produce RCA reports, deployment documentation, and knowledge base articles.
Qualifications
  • 5+ years of Magento/Adobe Commerce support or development experience.
  • 5+ years of strong PHP, Magento 2 architecture knowledge, and API debugging skills.
  • 5+ years of experience with PWA Studio, GraphQL, caching layers, search configurations, and multi-site setups.
#LI
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you''d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

What NTT Data employees say

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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