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Support Engineer Jobs in Ohio (NOW HIRING)

System One

Application Support Engineer

Bluffton, OH · On-site

Application Support Engineer Location: Bluffton, OH Responsibilities * Design, develop, support, and maintain new web-based, custom applications that support business needs and eliminate manual ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

DHL

Sr Application Support Engineer

Westerville, OH · On-site

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...

DPDHL

Sr Application Support Engineer

Westerville, OH · Hybrid

DHL Supply Chain has an immediate need for a Manhattan WMi Senior Application Support Engineer. The applicant must have experience with Manhattan WMi, iseries/AS400, RPG, CLP. This is a work from ...

TecTammina

Senior Server Support Engineer

Toledo, OH · On-site

Company Description Tech Tammina LLC The Senior Server Application Support Engineer is a critical role that provides the frontline support for server applications on all production, test, and ...

CrossFire Group

Launch Support Engineer

Toledo, OH

$25 - $27.58/hr

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month contract opportunity (possible extension or direct hire for the right candidate). Pay rate range is ...

Optimal Inc.

Mechanical Support Engineer

Toledo, OH · On-site

Mechanical engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch Drive ...

Optimal Inc.

Electrical Support Engineer

Toledo, OH · On-site

Electrical-focused engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch ...

Optimal Inc.

Electrical Support Engineer

Toledo, OH · On-site

Electrical-focused engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch ...

Optimal Inc.

Electrical Support Engineer

Toledo, OH · On-site

Electrical-focused engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch ...

Optimal Inc.

Mechanical Support Engineer

Toledo, OH · On-site

Mechanical engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch Drive ...

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Showing results 1-20

All JobsSupport Engineer JobsSupport Engineer Jobs in Ohio

Support Engineer information

See Ohio salary details

$15

$37

$64

How much do support engineer jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Ohio? The most popular types of Support Engineer jobs in Ohio are:
What are popular job titles related to Support Engineer jobs in Ohio? For Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Ohio look for? The top searched job categories for Support Engineer jobs in Ohio are:
What cities in Ohio are hiring for Support Engineer jobs? Cities in Ohio with the most Support Engineer job openings:
What are popular job titles related to Support Engineer jobs in OH? For Support Engineer jobs in OH, the most frequently searched job titles are:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Ohio as of June 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $78,841 per year, or $37.9 per hour.
Technical Support Engineer

Technical Support Engineer

LayerZero Power Systems Inc

Aurora, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

LayerZero Power Systems, LLC is a leader in power management products for mission and process critical business applications. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacture sectors. LayerZero provides innovative products to ensure ultimately high uptime of computers, servers, routers, communication equipment and other critical equipment. LayerZero manufactures "Best in Class" products representing high-end industrial solutions. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal base of existing Fortune 100 customers and an expanding portfolio of new customers. To meet the challenge of growth and opportunities, LayerZero Power Systems is seeking additional Electrical Engineers to join the engineering team.
Job Summary:
The Technical Support Engineer is responsible for providing high quality support to customers and resolving product-related issues. This role involves troubleshooting, diagnosing, and offering solutions to customer problems. A successful candidate will have strong problem-solving skills, a solid understanding of LayerZero products and services, and a commitment to delivering excellent customer service.
PRIMARY DUTIES:
Customer Support:
  • The position will mostly interface with Customer Support Technicians (CST) for issues that require in-depth product knowledge.
  • Respond promptly to CST's inquiries, providing assistance via email, phone or chat tools.
  • Troubleshoot and diagnose technical issues related to LayerZero products or services.
  • Escalate complex issues to appropriate teams (e.g. SW, R&D, Electrical, Mechanical).
  • Provide step-by-step guidance to customers directly or through CST's for resolving technical issues.

Issue Resolution:
  • Analyze, replicate, and resolve issues to ensure a timely resolution for customers.
  • Log, track, and document support requests and resolutions.
  • Maintain a knowledge base of common issues and solutions

Product Expertise:
  • Develop and maintain in-depth knowledge of LayerZero's products and services.
  • Stay updated on product releases, updates, and new features to provide accurate information to CST's and customers.

Customer Communication:
  • Occasional direct customer communications are expected.
  • Effectively communicate technical information to less-technical customers.
  • Follow up with customers to ensure that issues have been resolved to their satisfaction.

Collaboration:
  • Work closely with other engineering teams to address customer concerns and provide feedback on recurring issues or improvement ideas.
  • Assist in creating and updating product documentation and troubleshooting guides.
  • Monitor common customer issues and provide feedback to help improve the products.
  • Participate in SW development and testing when support-related workload is low.

Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering or equivalent experience
  • Understanding of mechanical and electrical systems
  • Proven experience in technical support
  • Strong writing, editing, and proofreading skills with a keen attention to detail.
  • Familiarity with documentation tools.
  • Experience with software development or scripting languages is a plus.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.

What We Offer:
  • Competitive pay with performance incentives
  • 100% company-paid medical, dental, and vision
  • 401(k) with company match
  • 3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:
  • Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
  • Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
  • Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
  • Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

Apply