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Support Engineer Jobs in Ohio (NOW HIRING)

CHAMPtitles

Production Support Engineer

Cleveland, OH · Hybrid

$40.75 - $53/hr

As a Production Support Engineer, you will work in a distributed team using Agile methodology to support our Department of Motor Vehicles titling suite. You will support and work on multiple ...

TTx

Systems Support Engineer

Akron, OH · On-site

$50K - $60K/yr

TTx, Inc, Northeast Ohio's premier IT company, is looking to hire a driven full-time Systems Support Engineer. Are you looking for a career opportunity to put your superb customer service and ...

TTx

Systems Support Engineer

Akron, OH · On-site

$50K - $60K/yr

TTx, Inc, Northeast Ohio's premier IT company, is looking to hire a driven full-time Systems Support Engineer. Are you looking for a career opportunity to put your superb customer service and ...

System One

Application Support Engineer

Bluffton, OH · On-site

Application Support Engineer Location: Bluffton, OH Responsibilities * Design, develop, support, and maintain new web-based, custom applications that support business needs and eliminate manual ...

TTx

Systems Support Engineer

Akron, OH

TTx, Inc, Northeast Ohio's premier IT company, is looking to hire a driven full-time Systems Support Engineer. Are you looking for a career opportunity to put your superb customer service and ...

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Makino

Automation Support Engineer

Mason, OH

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Makino

Automation Support Engineer

Mason, OH · On-site

The Automation Support Engineer is responsible for the installation of the Makino automated systems servicing Makino machining centers and other ancillary equipment. The automated systems utilize ...

Optimal Inc.

Mechanical Support Engineer

Toledo, OH

Mechanical engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch Drive ...

FirstEnergy Corp.

TSS Support Engineer

Akron, OH · On-site

The engineering positions in Transmission & Substation Support are responsible for developing, implementing, and overseeing FEU Substation Maintenance Practices and Methods, and providing engineering ...

Optimal Inc.

Electrical Support Engineer

Toledo, OH

Electrical-focused engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch ...

Optimal Inc.

Electrical Support Engineer

Toledo, OH · On-site

Electrical-focused engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch ...

Optimal Inc.

Mechanical Support Engineer

Toledo, OH · On-site

Mechanical engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch Drive ...

CrossFire Group

Launch Support Engineer

Toledo, OH

$25 - $27.58/hr

Our client is looking for a Launch Support Engineer - Associate in Toledo, OH! This is a 12-month contract opportunity (possible extension or direct hire for the right candidate). Pay rate range is ...

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All JobsSupport Engineer JobsSupport Engineer Jobs in Ohio

Support Engineer information

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$37

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How much do support engineer jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
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Support Engineer jobs near you
Production Support Engineer

Production Support Engineer

CHAMPtitles

Cleveland, OH • Hybrid

$40.75 - $53/hr

Full-time

Re-posted 8 days ago

Job description

Through the application of its secure, patent-pending technology, CHAMPtitles digitizes the process of vehicle titling between state government, financial institutions, auto dealers, and consumers, creating a legal, digital title that is easily transferable and verified.

Winner of multiple awards, including Inno Startups to Watch, GCP Best of Tech, and Purpose Jobs Best Places to Work, CHAMPtitles takes pride in its innovative, collaborative, and inclusive culture.


What You'll Do: 

As a Production Support Engineer, you will work in a distributed team using Agile methodology to support our Department of Motor Vehicles titling suite. You will support and work on multiple applications in our software suite. This is a highly interactive role requiring the skills of a team player who can dig into the details of business requirements and handle technical challenges. You will need to be able to switch contexts based on business requirements. You will be joining us on the ground floor of ever growing and evolving company and will have direct input on our application design and architecture. Finally, you will help streamline processes that reduce steps required for releasing code.

Responsibilities: 

  • Support our applications
  • Develop new application features and internal tooling
  • Create or maintain system documentation

Skills and Qualifications:

Development Stack

  • Programming languages: Java, SQL
  • Frameworks: Spring Boot
  • Tooling: Docker, GIT, Terraform, GitHub Actions, AWS, RabbitMQ
  • Collaboration Tools: Jira, Confluence, GitHub, Slack

Background

  • Bachelor’s degree in computer science or related field or equivalent work experience
  • Experience writing Java code and working with REST APIs
  • Strong communication, collaboration and interpersonal skills to work effectively with cross-functional teams, other developers, product teams, and QA engineers
  • Ability to follow complex design and development standards
  • Flexible approach, able to operate effectively with uncertainty and change
  • Driven, self-motivated, and enthusiastic with the ability to build and maintain positive relationships and problem solve

Preferred

  • Experience working with offshore software engineers
  • BASH
  • Python
  • Rust
  • CI/CD pipelines
  • Messaging Queues

Location:

  • Cleveland (4 Days In Office - Hybrid Work Environment)

Why Join Us:

  • Ability to make a significant impact on company culture and success
  • Competitive salary and benefits package
  • Performance based yearend bonus
  • Subsidized lunches
  • Flexible work environment
  • Opportunities for professional development and career growth
  • Collaborative and inclusive work environment


CHAMPtitles is an Equal Opportunity Employer. Qualified applicants are considered without regard to race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), marital status, veteran or military status, sexual orientation, genetic information, gender identity or expression (including transgender status), or any other characteristic protected by applicable federal, state or local laws.

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