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Tier Three Engineer Jobs in Ohio (NOW HIRING)

CTMS

Tier III Senior Technical Engineer

Akron, OH · On-site

$100K - $137K/yr

They are seeking a highly skilled and experienced Tier 3 Senior Technical Engineer to provide advanced technical support, troubleshoot complex IT issues, and mentor junior engineers. Responsibilities ...

BPS Technologies

Tier 3 Help Desk Technician

Dublin, OH · On-site

$19.25 - $26/hr

Participate in small to mid-sized IT projects and support senior engineers on larger deployments ... Tier 2 or Tier 3 support * 1+ year of experience working in a Managed Service Provider (MSP ...

asrcfh

Junior Platform Engineer

Dayton, OH · On-site

This role provides Tier 2 and Tier 3 operations support while learning site reliability engineering (SRE) practices in cloud-native environments. The ideal candidate will support automation ...

asrcfh

Junior Platform Engineer

Dayton, OH · On-site

This role provides Tier 2 and Tier 3 operations support while learning site reliability engineering (SRE) practices in cloud-native environments. The ideal candidate will support automation ...

CBTS

Network Engineer IV

Cincinnati, OH · On-site

This role serves as a Tier-3 escalation engineer , supporting complex customer environments across hybrid, cloud, and global networks , while maintaining strong multi-vendor networking fundamentals ...

Leidos

Tier 2 Technician

Dayton, OH

$73K - $132K/yr

Provide support to Tier III network engineers for incident management and projects (site surveys, TEMS, coordinate and install new equipment). * Perform configuration management functions such as ...

Scientific Games

Systems Engineer

Grove City, OH

Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery ...

Scientific Games

Systems Engineer

Glenwillow, OH · On-site

Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery ...

Scientific Games

Systems Engineer

Glenwillow, OH

Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery ...

Benesch Law

IT Sr. Systems Engineer

Columbus, OH · On-site

... the primary Tier III troubleshooting point person sound like a challenge? Then you may be ... The IT Sr. Systems Engineer is responsible for the engineering, administration, maintenance, and ...

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All JobsTier Three Engineer JobsTier Three Engineer Jobs in Ohio

Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What is L1, L2, L3, and L4 engineer?

In the context of a Tier Three Engineer role, L1, L2, L3, and L4 typically refer to different levels of technical support or engineering expertise. L1 is entry-level support handling basic issues, L2 involves more complex troubleshooting, L3 includes advanced problem resolution and specialized skills, and L4 represents expert-level or senior engineers often involved in design, architecture, or escalation. These levels help define the scope of responsibilities and required skills within IT support or engineering teams.

What jobs can you get with level 3 engineering?

A Level 3 Engineer typically qualifies for advanced technical roles such as senior support engineer, systems engineer, or technical specialist. These positions often require strong problem-solving skills, knowledge of specific tools or platforms, and relevant certifications. They may work in environments like IT, telecommunications, or manufacturing, often supporting complex systems and troubleshooting issues at an expert level.

What is a Tier 3 engineer?

A Tier 3 engineer is a senior technical support or engineering professional responsible for resolving complex issues, often providing advanced troubleshooting and mentorship to Tier 1 and Tier 2 teams. They typically possess deep technical knowledge, relevant certifications, and experience with specialized tools or systems, working in environments that require high-level problem-solving skills.

What engineer makes $500,000 a year?

A Tier Three Engineer typically does not earn $500,000 annually; such high salaries are more common in executive or specialized roles within technology companies. Senior engineers with extensive experience, advanced skills, and certifications in fields like software development, cybersecurity, or cloud architecture may reach high six-figure incomes, but $500,000 is rare for standard engineering positions.
What are popular job titles related to Tier Three Engineer jobs in Ohio? For Tier Three Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Tier Three Engineer jobs in Ohio look for? The top searched job categories for Tier Three Engineer jobs in Ohio are:
Tier Three Engineer jobs near you

Tier III Senior Technical Engineer

Computer Technology Management Services LLC (dba CTMS)

Akron, OH

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

At CTMS, we’re a leading Managed Service Provider (MSP) known for delivering cutting-edge technology solutions and exceptional service to our clients. Our team is passionate about innovation and committed to excellence. We are expanding and seeking a highly skilled and experienced Tier 3 Senior Technical Engineer to join our dynamic team.
*This is an onsite role; candidates must reside in the Greater Cleveland/Akron, Ohio area.
Position Overview:
As a Tier 3 Senior Technical Engineer, you will play a critical role in providing advanced technical support and solutions for complex IT issues. You will be responsible for troubleshooting and resolving high-level technical problems, designing and implementing solutions, and mentoring junior engineers. This role requires a deep technical expertise, a problem-solving mindset, and the ability to work collaboratively with clients and internal teams.
Key Responsibilities:
  • Technical Leadership: Provide guidance and mentorship to Tier 1 and Tier 2 engineers, ensuring best practices and high-quality support. Escalation engineers are expected to mentor lower tier techs on technical, client, procedural, and interpersonal skills. Engineers should realize that uplifting everyone at the company helps them as well.
  • Advanced Troubleshooting: Diagnose and resolve complex technical issues related to networking, servers, applications, and infrastructure.
  • Solution Design: Architect and implement solutions to address client needs and enhance system performance.
  • Service Tickets: Engineers are expected to work assigned tickets on appropriate boards and keep service tickets in SLA.
  • Projects: Engineers are expected to work on projects as required, at varying levels of involvement depending on position.
  • On Call: Engineers are expected to fulfill either normal on-call duties, or backup on-call.
  • Client Interaction: Communicate effectively with clients to understand their technical requirements and provide tailored solutions.
  • Documentation: Create and maintain detailed documentation for troubleshooting processes, solutions, and knowledge sharing.
  • Continuous Improvement: Stay current with emerging technologies and industry trends to continuously improve our service offerings.
Qualifications:
  • Experience: Minimum of 3 years of experience in a senior technical support or engineering role, with a strong background in MSP environments. Management or leadership experience strongly preferred.
  • Technical Skills: Expertise in Windows Server, Active Directory, virtualization (VMware, Hyper-V), networking (TCP/IP, VPNs, firewalls), and cloud platforms (AWS, Azure).
  • Certifications: Relevant certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Solutions Architect Expert, or Cisco CCNP are preferred.
  • Problem-Solving: Exceptional analytical and troubleshooting skills with the ability to resolve complex issues efficiently.
  • Communication: Excellent verbal and written communication skills with the ability to interact professionally with clients and team members.
  • Team Player: Strong interpersonal skills and the ability to work effectively in a collaborative team environment.
What We Offer:
  • Competitive Salary: Attractive compensation package based on experience.
  • Benefits: Comprehensive health, dental, and vision insurance, 401(k) with company match, paid time off, bonus opportunities, fitness reimbursements, mileage reimbursements, and professional development opportunities.
  • Growth: Opportunities for career advancement in a rapidly growing organization.
  • Culture: A supportive and inclusive work environment where innovation and teamwork are encouraged.
The salary range for this role is $75,000-$90,000 per year; commensurate with experience and skills.
How to Apply:
If you are a highly skilled and motivated Senior Technical Engineer looking to take on new challenges and contribute to a growing organization, we would love to hear from you!

Apply