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Tier Three Engineer Jobs in Ohio (NOW HIRING)

Scientific Games

Systems Engineer

Glenwillow, OH · On-site

Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery ...

Scientific Games

Systems Engineer

Glenwillow, OH · On-site

Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery ...

Scientific Games

Systems Engineer

Solon, OH · On-site

Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery ...

Scientific Games

Systems Engineer

Grove City, OH · On-site

Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery ...

Benesch Law

IT Sr. Systems Engineer

Columbus, OH · On-site

... the primary Tier III troubleshooting point person sound like a challenge? Then you may be ... The IT Sr. Systems Engineer is responsible for the engineering, administration, maintenance, and ...

Benesch

IT Sr. Systems Engineer

Cleveland, OH · Hybrid

... the primary Tier III troubleshooting point person sound like a challenge? Then you may be ... The IT Sr. Systems Engineer is responsible for the engineering, administration, maintenance, and ...

Benesch

IT Sr. Systems Engineer

Columbus, OH · Hybrid

... the primary Tier III troubleshooting point person sound like a challenge? Then you may be ... The IT Sr. Systems Engineer is responsible for the engineering, administration, maintenance, and ...

Benesch Law

IT Sr. Systems Engineer

Cleveland, OH · On-site

$101K - $130K/yr

... the primary Tier III troubleshooting point person sound like a challenge? Then you may be ... The IT Sr. Systems Engineer is responsible for the engineering, administration, maintenance, and ...

CHN Housing Partners

Maintenance Technician

Cleveland, OH · On-site

$19 - $30/hr

CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and ... Tier 3-4 technicians will be on an on-call rotation. * Techs will use their own vehicles and tools ...

Kloud9 IT, Inc.

Senior Systems Administrator

Columbus, OH · On-site

$90K - $110K/yr

Sr. Systems Administrator (Tier 3) Team Lead PROJECTS / PROFESSIONAL SERVICES Position Title Sr. ... Serve as the primary and final internal technical escalation point for Tier 1 and Tier 2 engineers ...

Fenetech

.NET Developer

Aurora, OH

$45.25 - $59.75/hr

Bachelor's degree in computer science or software engineering * 3-5 years of related work ... Perform tier 3 support * Travel up to 10% of the time * Perform other duties as assigned Preferred ...

Kloud9 IT, Inc.

Senior Systems Administrator

Columbus, OH · On-site

$90K - $110K/yr

Sr. Systems Administrator (Tier 3) Team Lead PROJECTS / PROFESSIONAL SERVICES Position Title Sr. ... Serve as the primary and final internal technical escalation point for Tier 1 and Tier 2 engineers ...

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Tier Three Engineer information

What is the difference between Tier Three Engineer vs Tier Two Engineer?

AspectTier Three EngineerTier Two Engineer
CertificationsAdvanced certifications (e.g., Cisco CCNP, CompTIA Network+)Entry to mid-level certifications (e.g., Cisco CCNA, CompTIA A+)
Work EnvironmentComplex troubleshooting, system design, and advanced supportRoutine maintenance, basic troubleshooting, and user support
Employer & Industry UsageIT service providers, large enterprises, network infrastructureSmall to medium businesses, internal IT teams
Search & Comparison IntentUnderstanding advanced support roles, career progressionBasic support roles, entry-level positions

In summary, a Tier Three Engineer handles more complex issues, requires advanced certifications, and works in larger, more technical environments compared to a Tier Two Engineer, who focuses on routine support and basic troubleshooting.

What is a Tier Three Engineer?

A Tier Three Engineer is a senior technical support or network engineer responsible for resolving complex issues that Tier One and Tier Two support cannot handle. They often troubleshoot advanced hardware, software, or network problems, and may work with specialized tools and certifications such as Cisco or Microsoft to ensure system stability and performance.

What are popular job titles related to Tier Three Engineer jobs in Ohio?

For Tier Three Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Tier Three Engineer jobs in Ohio look for?

The top searched job categories for Tier Three Engineer jobs in Ohio are:

Tier Three Engineer jobs near you

Systems Engineer

Scientific Games

Glenwillow, OH • On-site

Full-time

Re-posted 8 days ago

Scientific Games rating

7.8

Company rating: 7.8 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

5th of 15 rated gambling companies

Job description

Scientific Games:
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
We are seeking a highly skilled and motivated Operations Engineer to join our team. This individual will be responsible for providing ongoing support and maintenance of 24x7 real-time transaction processing platforms. The Operations Engineer will play a key role in ensuring the stability, performance, and reliability of the platform, performing troubleshooting, system monitoring, and process optimization. The ideal candidate will possess a blend of technical expertise, problem-solving capabilities, and strong communication skills to handle production support and work with cross-functional teams. We are looking for a dedicated, problem-solving-oriented Operations Engineer with a passion for ensuring system reliability and performance. If you thrive in a fast-paced environment and are excited about supporting critical transaction systems, we encourage you to apply!
Primary Job Functions:
  • Production Support: Provide Tier 1 and 2 production support for real-time transaction processing platforms, troubleshooting issues, managing system health, and coordinating with Tier 3 Support, development and QA teams for resolution. Support onsite during a 24x7 on call rotation to Scientific Games Lottery and Interactive based production systems. New system implementation including builds, system performance analysis, and integration testing. Provide onsite support during system implementations and system overhauls.
  • System Monitoring & Maintenance: Continuously monitor system performance, including database health, server utilization, and transaction flow to ensure optimal uptime and reliability of the platform. Install and configure operating systems, and manage their lifecycles (Windows, Linux - Ubuntu, RedHat and Python). Schedule and Install Windows and Linux operating system patches. Manage SSL certificates.
  • Automation & Scripting: Automate common tasks using Bash scripting, Ansible, and Python to improve operational efficiency and reduce manual intervention.
  • Incident Management & Troubleshooting: Quickly diagnose and resolve issues related to system performance, database optimization, transaction failures, or server anomalies. Investigate root causes of problems and implement preventative measures. Monitor server performance to identify problems and adjust to improve performance.
  • Collaboration with Cross-functional Teams: Work closely with other engineering and operations teams (e.g.Tier 3, UAT testers, QA, and developers) to resolve platform issues and implement enhancements. Provide technical documentation and detailed status updates to stakeholders. Liaison between Lottery customer operations and SG Development groups.
  • Database Management: Perform routine database maintenance tasks (such as query optimization and backups) and troubleshoot PostgreSQL database-related issues.
  • Performance Tuning: Identify areas of performance bottlenecks and implement tuning strategies to ensure the platform can scale to meet growing transaction volumes.
  • Documentation & Reporting: Maintain clear and concise documentation for troubleshooting steps, platform configurations, and process automation. Prepare regular reports on system performance, incidents, and resolutions. Prepare Technical Documentation. Communicate technical incident details to business customers. Create, maintain, and update troubleshooting procedures, knowledge base articles, and technical bulletins.
  • Handles user access and identity management tasks related to SAML-based SSO. This includes onboarding new users, granting or revoking access to specific applications or services, troubleshooting access-related issues, and ensuring that user identities are accurately synchronized and mapped between the identity provider and service providers to facilitate seamless and secure authentication.

Qualifications
Required Qualifications/Skills
  • Technical Expertise:
    • Proficiency in Bash scripting and Ansible for automation and troubleshooting.
    • Strong understanding of Ubuntu Linux, including system administration and configuration.
    • Hands-on experience with PostgreSQL for database queries, optimization, and issue resolution.
    • Competence in Python for scripting, debugging, and automation tasks.
    • Knowledge and experience in working with infrastructure virtualization (VMWare) and Storage Area Networks (SAN)
  • Support Experience:
    • Minimum 2 years of experience in a Tier 2 or similar technical support role.
    • Proven ability to diagnose and resolve technical issues in a fast-paced, high-pressure environment.
  • Problem-Solving:
    • Analytical mindset with the ability to approach problems methodically and propose innovative solutions.
    • Experience working with system logs, monitoring tools, and debugging processes.
    • Demonstrated ability to work and prioritize with minimal direct supervision
  • Communication:
    • Excellent verbal and written communication skills for technical documentation and user interactions.
    • Ability to explain complex technical concepts clearly to non-technical users.

Desired Qualifications/Skills
  • Education: Associate degree in a related field of study required; bachelor's degree preferred
  • Familiarity with cloud platforms (Private Cloud, AWS, GCP, or Azure).
  • Knowledge of containerization tools (e.g., Podman or Docker) and orchestration platforms (e.g., Kubernetes).
  • Experience with monitoring tools (e.g., Zabbix, Prometheus, New Relic or similar).
  • Familiarity with Git and version control systems.
  • Windows Server (2022) administrative experience
  • Experience with Postgres, SQL Server, MySQL and/or Oracle
  • Ability to create scripts in Python, Bash, Linux, PowerShell or other language
  • Relevant certifications, such as Linux Professional Institute Certification (LPIC) or PostgreSQL certifications.
  • Excellent system and network troubleshooting skills
  • Hands-on experience implementing Windows and Linux Server based server architectures
  • Experience in the lottery and gaming industry would be considered a strong asset

Compensation
$110,000 + 5% annual bonus
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.

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