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Aws Support Engineer Jobs in Ohio (NOW HIRING)

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Production Support Engineer

Cleveland, OH · Hybrid

$40.75 - $53/hr

As a Production Support Engineer, you will work in a distributed team using Agile methodology to ... Tooling: Docker, GIT, Terraform, GitHub Actions, AWS, RabbitMQ * Collaboration Tools: Jira ...

Judge Group, Inc.

IT Service Engineer

Twinsburg, OH · On-site

$65K - $95K/yr

Up to $100,000 About the Role The IT Systems Engineer will support the IT Manager and key business ... Manage cloud platforms including Microsoft 365, Azure, and AWS * Support enterprise applications ...

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Aws Support Engineer information

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$15

$37

$64

How much do aws support engineer jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for aws support engineer in Ohio is $37.90, according to ZipRecruiter salary data. Most workers in this role earn between $28.12 and $44.33 per hour, depending on experience, location, and employer.

What are the most common challenges faced by AWS Support Engineers, and how can new hires prepare for them?

AWS Support Engineers often encounter challenges such as quickly diagnosing complex cloud infrastructure issues, keeping up with rapidly evolving AWS services, and effectively communicating technical solutions to customers of varying expertise. New hires can best prepare by building a strong foundation in core AWS services, practicing troubleshooting scenarios, and developing clear, customer-focused communication skills. Proactively engaging with AWS documentation and participating in knowledge-sharing within the support team also greatly enhances problem-solving efficiency and professional growth.

What is an AWS Support Engineer?

AWS Support Engineers are IT professionals who provide technical assistance and troubleshooting for Amazon Web Services (AWS) products and services. They help customers resolve issues related to cloud infrastructure, networking, security, and application deployment on AWS. Their role often involves diagnosing problems, guiding customers through best practices, and escalating complex cases to specialized teams when necessary. AWS Support Engineers play a key role in ensuring customer satisfaction and the smooth operation of cloud-based solutions.

What are the key skills and qualifications needed to thrive as an AWS Support Engineer, and why are they important?

To thrive as an AWS Support Engineer, you need a solid understanding of cloud computing concepts, AWS services, networking, and troubleshooting, often supported by a degree in computer science or related fields. Familiarity with AWS management tools, monitoring systems, scripting languages, and certifications such as AWS Certified Solutions Architect or AWS Certified SysOps Administrator is highly beneficial. Strong problem-solving skills, effective communication, and a customer-centric approach are vital soft skills for this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and the reliable operation of cloud-based environments.

What is the difference between Aws Support Engineer vs Cloud Support Specialist?

AspectAws Support EngineerCloud Support Specialist
CertificationsAWS Certified Solutions Architect, AWS Certified SysOps AdministratorOften similar certifications, including AWS certifications or vendor-specific cloud certifications
Work EnvironmentCustomer support, troubleshooting, and technical assistance for AWS servicesProviding technical support for cloud platforms, often across multiple providers
Employer & IndustryPrimarily in cloud service providers, tech companies, and AWS partnersIn various industries using cloud services, including IT, finance, and healthcare

The AWS Support Engineer focuses specifically on supporting AWS cloud services, troubleshooting issues, and assisting clients with AWS solutions. In contrast, a Cloud Support Specialist may work across multiple cloud platforms, offering broader support but with less specialization in AWS. Both roles require technical expertise and certifications, but the AWS Support Engineer is more specialized in AWS environments.

What are popular job titles related to Aws Support Engineer jobs in Ohio? For Aws Support Engineer jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Aws Support Engineer jobs in Ohio look for? The top searched job categories for Aws Support Engineer jobs in Ohio are:
Aws Support Engineer jobs near you
Infographic showing various Aws Support Engineer job openings in Ohio as of July 2026, with employment types broken down into 4% Locum Tenens, 86% Full Time, 5% Part Time, and 5% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $78,841 per year, or $37.9 per hour.

Operations Support Engineer

Perfict Global, Inc.

Kings Mills, OH • On-site

Other

Re-posted 26 days ago

Job description

Operations Support Engineer (Onshore/Offshore Liaison)

The Operations Support Engineer (Onshore/Offshore Liaison) is responsible for ensuring the operational stability and performance of critical applications. This hands-on level 2 support role also involves overseeing incident monitoring, log analysis, and enhancing monitoring and alerts. The engineer will act as a primary point of contact for offshore teams, ensuring compliance with SLAs, and maintaining a smooth operational experience. This position emphasizes hands-on Level 2 support while coordinating and mentoring offshore and weekend support engineers. The role also includes implementing processes for monitoring, automation, and documentation to enhance support consistency and effectiveness.

Duties and Responsibilities:

  • Incident Monitoring & First Response:
    • First response to Level 2 tickets during EST time zone.
    • Monitor Splunk alerts, ServiceNow incidents, CloudWatch, and Dynatrace alerts and system health issues.
    • Perform initial triage and apply resolution from playbooks.
    • Escalate critical issues to Onshore L2 technical lead and L3 support.
  • Log Analysis & Troubleshooting:
    • Investigate API errors, transaction failures, and database issues using logs and tools (Splunk, Dynatrace, etc.).
    • Run SQL queries on AWS Aurora to verify data and research issues.
  • Ticket Management & Shift Coverage:
    • Log incidents, document workarounds, and resolutions in ServiceNow, Digital.ai, and/or Confluence.
    • Ensure smooth shift handovers with detailed incident reports.
  • Offshore & Weekend Coverage Team Management:
    • Oversee two offshore engineers and weekend L1 resources, ensuring standard operating procedure (SOP) adherence and smooth shift changeovers.
    • Manage shift schedules, ensuring 24x7 coverage.
    • Conduct weekly offshore syncs and knowledge-sharing sessions.
  • Incident Escalations & SLA Tracking:
    • Serve as the primary escalation point for offshore engineers before involving the technical lead.
    • Track and report MTTA, MTTR, and SLA compliance for offshore and weekend staff.
    • Participate in weekend L2 on-call rotation.
  • Documentation & Knowledge Transfer:
    • Maintain playbooks and offshore process documentation in Confluence.
    • Train offshore and weekend engineers on new tools and procedures.
  • Collaboration with Technical Lead, SRE/DevOps Team, Development Team:
    • Ensure that offshore engineers contribute to incident tracking and postmortems.
    • Collaborate with DevOps and development teams to improve deployment processes and application resilience.

Supervisory Responsibilities:

  • Provide leadership and coordination for offshore team members and weekend support engineers.

Must Have Skills Required:

  • Bachelor's degree in Computer Science/Information Systems or equivalent work experience.
  • 5+ years of experience in application support or a related technical role.
  • 3+ years experience in the banking or financial industry.
  • Strong understanding of ITIL v4 Incident Management.

Minimum Skills Required:

  • Experience with offshore team coordination in a 24x7 environment.
  • Proficiency in troubleshooting API errors, transaction failures, and database issues.
  • Strong knowledge of monitoring tools like Splunk, Dynatrace, and AWS CloudWatch.
  • Experience with ticketing and documentation tools like ServiceNow and Digital.ai.
  • Excellent communication skills with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities.
  • Experience with SRE/DevOps practices and coordination with SRE/DevOps teams.
  • Experience working in Agile environments.
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About Perfict

Sourced by ZipRecruiter

We are a technology company focused on providing innovative and successful business workforce solutions. Since 2011, Perfict has partnered with the biggest names across sectors offering a customized approach to each solution. We’ve established networks of genuine relationships that allow us to source the highest-quality talent and execute deals and hires quickly. With locations in US and India, we work globally to help you build your organization. Our methodology begins with listening to you about your needs. We work with your team to gain a clear understanding of your requirements, while providing a knowledge transfer of best practices.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2011

Social media

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