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Technical Support Engineer Jobs in Ohio (NOW HIRING)

Sencorpwhite

Technical Support Engineer

Hamilton, OH · On-site

$80 - $100/hr

Technical Support Engineer Full-time Regular Professionals Hamilton, OH, US 3 days ago Requisition ID: 1381 Purpose of the Role: Responsible for ensuring the successful support of software solutions ...

Socket.dev

Technical Support Engineer

Hamilton, OH · On-site

$80 - $100/hr

... technical support. * Provide technical guidance to Field Service to resolve customer issues efficiently. * Establish and maintain lines of communication with engineers on design, reliability and ...

SencorpWhite

Technical Support Engineer

Hamilton, OH · On-site

... technical support. * Provide technical guidance to Field Service to resolve customer issues efficiently. * Establish and maintain lines of communication with engineers on design, reliability and ...

Pansophic Learning

Technical Support Engineer

Parma, OH

$25 - $28/hr

As a Technical Support Engineer, you will support the following areas: * Provide customers with remote guidance and expertise to resolve technical problems. * Act as second tier end user contact and ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ...

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

Bachelor's degree in Engineering or Plastics Technology 2-3 years of experience in a technical or sales support role with customer interaction Background in plastics processing, injection molding, or ...

Collabera

Technical Support

Mason, OH · On-site

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... Proofing and testing of procedures prior to implementation. - Programming of diskettes for tax ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... This role requires hands-on technical expertise in troubleshooting hardware, software, and network ...

Intellyk Inc.

Desktop Support Engineer

Cleveland, OH · On-site

Job Summary : Intellyk Inc. is seeking a Desktop Support Engineer to provide on-site technical assistance. The role involves responding to client queries, maintaining network operations ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Ohio

Technical Support Engineer information

See Ohio salary details

$35.7K

$75.1K

$113.6K

How much do technical support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support engineer in Ohio is $75,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,600.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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For Technical Support Engineer jobs in Ohio, the most frequently searched job titles are:

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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,136 per year, or $36.1 per hour.

Technical Support Engineer

GROB-WERKE GmbH & Co. KG

Bluffton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

The Technical Support Engineer serves as a primary technical resource for customers and field personnel during equipment installation, startup, troubleshooting, and ongoing customer support activities. This role combines hands-on technical problem-solving with project coordination and customer relationship management to ensure successful equipment performance throughout its lifecycle.
The successful candidate will possess strong mechanical aptitude, troubleshooting skills, and an understanding of CNC machining and manufacturing systems. This individual will support installation and startup activities while providing technical assistance to customers both remotely and if needed on-site. Strong communication, organizational, and customer service skills are essential.
This position is based at the GROB Systems manufacturing facility and is primarily focused on supporting customers and projects from that location. Travel is not a regular part of the role and is expected to occur only infrequently.
Roles & Responsibilities:
  • Provide technical troubleshooting and problem-resolution support to customers and field technicians.
  • Serve as the primary technical contact during customer support engagements.
  • Assist customers in equipment operation, maintenance, and best practices.
  • Respond promptly to service requests and emergency customer support situations.
  • Document service activities, technical findings, and corrective actions.
  • Collaborate with engineering, manufacturing, and service teams to resolve complex technical issues.
  • Maintain positive customer relationships while upholding GROB's commitment to quality and service excellence.

Education & Experience Requirements:
  • Associate's degree preferred in Industrial Technology, Mechanical Engineering or Mechanical Engineering Technology or relevant experience in machine tool industry
  • Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation.
  • Experience working with CNC machines, automated assembly systems, or industrial manufacturing equipment.

General Requirements:
  • Self-motivated
  • Comprehensive understanding of metric measurements and technical drawings.
  • Ability to work independently and as part of a collaborative team.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong math skills
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
  • Strong organizational skills with the ability to manage multiple priorities.
  • Customer-focused mindset with a commitment to service excellence.
  • Willing to work overtime as business needs require
  • Ability to travel as needed for customer-facing and project-related activities.

GROB offers a competitive wage as well as an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiums
Application Information
Applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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