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Technical Support Engineer Jobs in Ohio (NOW HIRING)

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2

Cleveland, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ...

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

Bachelor's degree in Engineering or Plastics Technology 2-3 years of experience in a technical or sales support role with customer interaction Background in plastics processing, injection molding, or ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... This role requires hands-on technical expertise in troubleshooting hardware, software, and network ...

Collabera

Technical Support

Mason, OH

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... Proofing and testing of procedures prior to implementation. - Programming of diskettes for tax ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications. Estimated % of Time, Duty 40% Provide responsive support onsite and ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications. Estimated % of Time, Duty 40% Provide responsive support onsite and ...

Loricus

Support Engineer

Independence, OH · On-site

The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications. Estimated % of Time,Duty 40% Provide responsive support onsite and ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Ohio

Technical Support Engineer information

See Ohio salary details

$35.7K

$75.1K

$113.6K

How much do technical support engineer jobs pay per year?

As of Jun 13, 2026, the average yearly pay for technical support engineer in Ohio is $75,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
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Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

LayerZero Power Systems Inc

Aurora, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

LayerZero Power Systems, LLC is a leader in power management products for mission and process critical business applications. Our customer base is comprised of companies in the transaction processing, financial, computer service provision and semiconductor manufacture sectors. LayerZero provides innovative products to ensure ultimately high uptime of computers, servers, routers, communication equipment and other critical equipment. LayerZero manufactures "Best in Class" products representing high-end industrial solutions. LayerZero Power Systems is on a trajectory of sustained growth, with a loyal base of existing Fortune 100 customers and an expanding portfolio of new customers. To meet the challenge of growth and opportunities, LayerZero Power Systems is seeking additional Electrical Engineers to join the engineering team.
Job Summary:
The Technical Support Engineer is responsible for providing high quality support to customers and resolving product-related issues. This role involves troubleshooting, diagnosing, and offering solutions to customer problems. A successful candidate will have strong problem-solving skills, a solid understanding of LayerZero products and services, and a commitment to delivering excellent customer service.
PRIMARY DUTIES:
Customer Support:
  • The position will mostly interface with Customer Support Technicians (CST) for issues that require in-depth product knowledge.
  • Respond promptly to CST's inquiries, providing assistance via email, phone or chat tools.
  • Troubleshoot and diagnose technical issues related to LayerZero products or services.
  • Escalate complex issues to appropriate teams (e.g. SW, R&D, Electrical, Mechanical).
  • Provide step-by-step guidance to customers directly or through CST's for resolving technical issues.

Issue Resolution:
  • Analyze, replicate, and resolve issues to ensure a timely resolution for customers.
  • Log, track, and document support requests and resolutions.
  • Maintain a knowledge base of common issues and solutions

Product Expertise:
  • Develop and maintain in-depth knowledge of LayerZero's products and services.
  • Stay updated on product releases, updates, and new features to provide accurate information to CST's and customers.

Customer Communication:
  • Occasional direct customer communications are expected.
  • Effectively communicate technical information to less-technical customers.
  • Follow up with customers to ensure that issues have been resolved to their satisfaction.

Collaboration:
  • Work closely with other engineering teams to address customer concerns and provide feedback on recurring issues or improvement ideas.
  • Assist in creating and updating product documentation and troubleshooting guides.
  • Monitor common customer issues and provide feedback to help improve the products.
  • Participate in SW development and testing when support-related workload is low.

Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, or Electrical Engineering or equivalent experience
  • Understanding of mechanical and electrical systems
  • Proven experience in technical support
  • Strong writing, editing, and proofreading skills with a keen attention to detail.
  • Familiarity with documentation tools.
  • Experience with software development or scripting languages is a plus.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent communication and interpersonal skills.

What We Offer:
  • Competitive pay with performance incentives
  • 100% company-paid medical, dental, and vision
  • 401(k) with company match
  • 3 weeks PTO, 10 paid holidays, and 2 floating holidays

Why You Will Love Working with Us:
  • Impact: Develop your skills and expertise in a rapidly growing industry, with your work directly influencing the success of mission-critical projects.
  • Innovation: Immerse yourself in an environment that celebrates forward-thinking and continuous improvement.
  • Collaborative spirit: Work closely with engineers, marketers, and other professionals to bring ideas to life.
  • Grow with us: We are committed to your personal and professional development, offering endless opportunities to improve your skills and advance your career

At LayerZero, we are proud to be an Equal Opportunity Employer. We welcome and celebrate diversity, and we are committed to creating an inclusive environment for all employees.

Apply