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Technical Support Engineer Jobs in Ohio (NOW HIRING)

Loricus, Inc.

Support Engineer

Independence, OH · On-site

The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications. Estimated % of Time, Duty 40% Provide responsive support onsite and ...

Loricus, Inc.

Support Engineer

Independence, OH · On-site

The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications. Estimated % of Time, Duty 40% Provide responsive support onsite and ...

Loricus

Support Engineer

Independence, OH · On-site

The support engineer will also be expected to study for and complete examinations in order to achieve technical certifications. Estimated % of Time,Duty 40% Provide responsive support onsite and ...

TecTammina

Senior Server Support Engineer

Toledo, OH · On-site

Company Description Tech Tammina LLC The Senior Server Application Support Engineer is a critical ... prior IT Technical Support experience - Required 3 years prior IT experience working in an ...

Forhyre

OH · On-site

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Skynet Innovations

Support Engineer II

Dayton, OH · On-site

Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite ...

LayerCake Technologies

Support Engineer II

Dayton, OH · On-site

Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite ...

LayerCake

Support Engineer II

Dayton, OH · On-site

Skynet Innovations is seeking a Support Engineer II to provide intermediate technical support for our clients. This role involves handling support primarily by phone and ticketing system, with onsite ...

FUJIFILM Biotechnologies

This is the second level national technical support engineer position in the company.Company OverviewAt FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world ...

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Showing results 21-40

All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Ohio

Technical Support Engineer information

See Ohio salary details

$35.7K

$75.1K

$113.6K

How much do technical support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for technical support engineer in Ohio is $75,136.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,100.00 and $93,600.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,136 per year, or $36.1 per hour.

Technical Support Coordinator

APT MANUFACTURING SOLUTIONS

Hicksville, OH • On-site

Full-time

Posted 19 days ago

Job description

Description
Position Title: Technical Support Coordinator
Department: Operations Support
Last Revised: 8/2026
Reports To: Plant Manager
Position Purpose
The Technical Support Coordinator is responsible for overseeing the day-to-day technical support process for customers, distributors, and internal teams. This role serves as the primary point of coordination for all support activities, ensuring customer issues are addressed promptly, assigned to the appropriate technical resources, documented accurately, and resolved efficiently.
The Technical Support Coordinator does not directly supervise technicians or engineers but is responsible for coordinating support efforts, managing support workflows, and ensuring consistent customer experience. The position works closely with technical staff, distributors, parts personnel, and customers to facilitate effective problem resolution and support continuous improvement initiatives.
Job Functions and Responsibilities
Customer Support Coordination
  • Serve as the primary contact for incoming technical support requests.
  • Assess customer issues and determine the appropriate support path.
  • Route support requests to the appropriate technician, engineer, distributor, or department.
  • Monitor open support cases to ensure timely follow-up and resolution.
  • Maintain professional and effective communication with customers and distributors throughout the support process.

Support Process Ownership
  • Determine whether support requests should be handled by company personnel, distributors, or other support resources.
  • Evaluate support requests for warranty eligibility, billable service status, and distributor responsibilities.
  • Coordinate support priorities and resource allocation to maximize response effectiveness.
  • Ensure all support interactions are documented accurately and completely within company systems.

Documentation and Knowledge Management
  • Develop and maintain troubleshooting guides, service procedures, and technical support documentation.
  • Create customer-facing and distributor-facing "how-to" instructions for machine maintenance, repairs, and component replacement.
  • Maintain a knowledge base of common service issues and solutions.
  • Identify recurring support issues and recommend corrective actions.

Distributor Training and Development
  • Develop training materials and programs for distributor service technicians.
  • Coordinate and conduct technical training sessions as needed.
  • Work with engineering and service personnel to ensure distributor training materials remain current and effective.
  • Promote consistent support practices across the distributor network.

Parts and Service Administration
  • Prepare quotations for spare parts and support-related services.
  • Process spare parts orders and coordinate order fulfillment activities.
  • Assist with warranty claims and service billing documentation.
  • Ensure support-related records, quotes, and transactions are maintained accurately.

Continuous Improvement
  • Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
  • Recommend process improvements to enhance the effectiveness of the technical support function.
  • Assist in developing support standards and best practices.

Education and Experience
  • Associate or bachelor's degree in technical, engineering, business, or equivalent industry experience.
  • Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
  • Strong organizational and coordination skills.
  • Excellent written and verbal communication abilities.
  • Ability to manage multiple priorities and follow issues through to resolution.
  • Experience in creating technical documentation and training materials preferred.
  • Understanding of industrial machinery, manufacturing equipment, or technical systems preferred.
  • Proficiency with Microsoft Office and ERP/CRM systems preferred.

Supervisory Responsibilities
• None
Physical Requirements
  • Alternating long periods of sitting, standing, walking, or talking
  • Travel may be required

Tools and Technology
  • Comfortable and efficient with office-related products (PC, email, calendar, virtual meeting software)
  • Familiarity with ERP tools like quoting, processing orders, service calls
  • Understanding of robots, industrial technology

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