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Assistant Technical Support Engineer Jobs in Ohio

Provide technical guidance to Field Service to resolve customer issues efficiently. * Establish and ... May require travel to support Installation and learn, especially during training. * Assist with ...

As a Technical Support Engineer, you will support the following areas: * Provide customers with ... Works with internal and external teams to ensure solutions provided are accurate. * Assist ...

Be Seen First

This role requires a broad array of technical knowledge to support our clients located throughout ... Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ...

Be Seen First

This role requires a broad array of technical knowledge to support our clients located throughout ... Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ...

... Assist with aftermarket requests including parts, retrofits, and upgrades Partner with internal ... Engineering or Plastics Technology 2-3 years of experience in a technical or sales support role ...

$85 - $120/hr

## Tier 3 Technical Support Engineer - high-speed Ethernet (100GE+)Applylocations: Eningen, DEUtime ... Participate in product improvement discussions based on customer feedback.* Assist in creating ...

Technical Support Duration: (3-6) Months (possible extension) Hours: 12 AM to 8:30 PM Roles and ... Programming of diskettes for tax changes, bank account updates and defective diskettes -Assist in ...

$70 - $90/hr

... technical support to internal stakeholders (e.g., Sales, Customer Service, Quality/RMA) and assist ... Basic programming experience (e.g., LabVIEW, Python) is an advantage * Excellent written and verbal ...

The support engineer will also assist the Infrastructure Engineering team as needed for project ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

The support engineer will also assist the Infrastructure Engineering team as needed for project ... Other Skills - Technical certifications from Microsoft/Cisco are recommended. Other technical ...

The support engineer will also assist the Infrastructure Engineering team as needed for project ... technical certifications. Estimated % of Time,Duty 40% Provide responsive support onsite and ...

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati ... This role requires hands-on technical expertise in troubleshooting hardware, software, and network ...

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients ... Steady State Asset Refresh (Does not include project activity of bulk device replacement) * Assist ...

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Assistant Technical Support Engineer information

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

How much is the salary of an assistant technical support engineer?

The salary of an assistant technical support engineer typically ranges from $40,000 to $60,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while those with certifications or specialized skills can earn higher wages.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and gaining experience in IT support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Ohio?

The most popular types of Technical Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Assistant Technical Support Engineer jobs?

Cities in Ohio with the most Assistant Technical Support Engineer job openings:

Technical Support Engineer

GROB Systems, Inc.

Bluffton, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago


Grob Systems rating

9.5

Company rating: 9.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

4th of 495 rated machine equipment manufacturers


Job description

The Technical Support Engineer serves as a primary technical resource for customers and field personnel during equipment installation, startup, troubleshooting, and ongoing customer support activities. This role combines hands-on technical problem-solving with project coordination and customer relationship management to ensure successful equipment performance throughout its lifecycle.

The successful candidate will possess strong mechanical aptitude, troubleshooting skills, and an understanding of CNC machining and manufacturing systems. This individual will support installation and startup activities while providing technical assistance to customers both remotely and if needed on-site. Strong communication, organizational, and customer service skills are essential.

This position is based at the GROB Systems manufacturing facility and is primarily focused on supporting customers and projects from that location. Travel is not a regular part of the role and is expected to occur only infrequently.

Roles & Responsibilities:

  • Provide technical troubleshooting and problem-resolution support to customers and field technicians.
  • Serve as the primary technical contact during customer support engagements.
  • Assist customers in equipment operation, maintenance, and best practices.
  • Respond promptly to service requests and emergency customer support situations.
  • Document service activities, technical findings, and corrective actions.
  • Collaborate with engineering, manufacturing, and service teams to resolve complex technical issues.
  • Maintain positive customer relationships while upholding GROB's commitment to quality and service excellence.

Education & Experience Requirements:

  • Associate’s degree preferred in Industrial Technology, Mechanical Engineering or Mechanical Engineering Technology or relevant experience in machine tool industry
  • Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation.
  • Experience working with CNC machines, automated assembly systems, or industrial manufacturing equipment.

    

General Requirements:

  • Self-motivated
  • Comprehensive understanding of metric measurements and technical drawings.
  • Ability to work independently and as part of a collaborative team.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong math skills
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
  • Strong organizational skills with the ability to manage multiple priorities.
  • Customer-focused mindset with a commitment to service excellence.
  • Willing to work overtime as business needs require
  • Ability to travel as needed for customer-facing and project-related activities.

GROB offers a competitive wage as well as an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiums

Application Information

Applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.


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