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Assistant Technical Support Engineer Jobs in Ohio

Sencorpwhite

Technical Support Engineer

Hamilton, OH · On-site

Technical Support Engineer Full-time Regular Professionals Hamilton, OH, US 3 days ago Requisition ... May require travel to support Installation and learn, especially during training. * Assist with ...

Socket.dev

Technical Support Engineer

Hamilton, OH · On-site

Provide technical guidance to Field Service to resolve customer issues efficiently. * Establish and ... May require travel to support Installation and learn, especially during training. * Assist with ...

SencorpWhite

Technical Support Engineer

Hamilton, OH · On-site

Provide technical guidance to Field Service to resolve customer issues efficiently. * Establish and ... May require travel to support Installation and learn, especially during training. * Assist with ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

Serve as the initial point of contact for clients through phone calls, emails, and chat support to assist with technical issues * Provide clients with clear, step-by-step guidance, ensuring they are ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 1

Pepper Pike, OH · On-site

$55K - $65K/yr

Serve as the initial point of contact for clients through phone calls, emails, and chat support to assist with technical issues * Provide clients with clear, step-by-step guidance, ensuring they are ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ...

INTEGRATED IT GROUP LLC

Be Seen First

Technical Support Engineer - Tier 2 (hybrid)

Twinsburg, OH · On-site

$65K - $75K/yr

This role requires a broad array of technical knowledge to support our clients located throughout ... Provide guidance, training, and mentorship to Tier 1 engineers, sharing troubleshooting techniques ...

Milacron

Technical Sales Support Engineer

Batavia, OH · On-site

... Assist with aftermarket requests including parts, retrofits, and upgrades Partner with internal ... in Engineering or Plastics Technology 23 years of experience in a technical or sales support role ...

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All JobsTechnical Support Engineer JobsAssistant Technical Support Engineer JobsAssistant Technical Support Engineer Jobs in Ohio

Assistant Technical Support Engineer information

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

How much is the salary of an assistant technical support engineer?

The salary of an assistant technical support engineer typically ranges from $40,000 to $60,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while those with certifications or specialized skills can earn higher wages.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and gaining experience in IT support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Ohio?

The most popular types of Technical Support Engineer jobs in Ohio are:

What cities in Ohio are hiring for Assistant Technical Support Engineer jobs?

Cities in Ohio with the most Assistant Technical Support Engineer job openings:

Assistant Technical Support Engineer jobs near you

Technical Support Engineer

Bluffton, OH • On-site

GROB-WERKE GmbH & Co. KG
See more jobs at GROB-WERKE GmbH & Co. KGexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

The Technical Support Engineer serves as a primary technical resource for customers and field personnel during equipment installation, startup, troubleshooting, and ongoing customer support activities. This role combines hands-on technical problem-solving with project coordination and customer relationship management to ensure successful equipment performance throughout its lifecycle.
The successful candidate will possess strong mechanical aptitude, troubleshooting skills, and an understanding of CNC machining and manufacturing systems. This individual will support installation and startup activities while providing technical assistance to customers both remotely and if needed on-site. Strong communication, organizational, and customer service skills are essential.
This position is based at the GROB Systems manufacturing facility and is primarily focused on supporting customers and projects from that location. Travel is not a regular part of the role and is expected to occur only infrequently.
Roles & Responsibilities:
  • Provide technical troubleshooting and problem-resolution support to customers and field technicians.
  • Serve as the primary technical contact during customer support engagements.
  • Assist customers in equipment operation, maintenance, and best practices.
  • Respond promptly to service requests and emergency customer support situations.
  • Document service activities, technical findings, and corrective actions.
  • Collaborate with engineering, manufacturing, and service teams to resolve complex technical issues.
  • Maintain positive customer relationships while upholding GROB's commitment to quality and service excellence.

Education & Experience Requirements:
  • Associate's degree preferred in Industrial Technology, Mechanical Engineering or Mechanical Engineering Technology or relevant experience in machine tool industry
  • Ability to read and interpret mechanical drawings, electrical schematics, and technical documentation.
  • Experience working with CNC machines, automated assembly systems, or industrial manufacturing equipment.

General Requirements:
  • Self-motivated
  • Comprehensive understanding of metric measurements and technical drawings.
  • Ability to work independently and as part of a collaborative team.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong math skills
  • Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
  • Strong organizational skills with the ability to manage multiple priorities.
  • Customer-focused mindset with a commitment to service excellence.
  • Willing to work overtime as business needs require
  • Ability to travel as needed for customer-facing and project-related activities.

GROB offers a competitive wage as well as an excellent benefit package including vacation, health, prescription, dental, vision, STD, life, 401K, and shift premiums
Application Information
Applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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