ZipRecruiter

Log In

1

Microsoft 365 Technical Support Engineer Jobs (NOW HIRING)

FusionTek

Remote Technical Support Engineer II

$30 - $35/hr

As we continue to expand our services, we are eager to find a Technical Support Engineer II ... Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.

Nokia

Technical Support Engineer

Coppell, TX · On-site

As a Technical Support Engineer, you will be at the forefront of our technical support operations ... Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting ...

Olympus Insurance

IT Support Engineer

Jacksonville, FL · On-site

You'll be the go-to resource for technical support across the organization, partnering with ... You'll troubleshoot hardware, software, Microsoft 365 applications, mobile devices, conference room ...

Nokia

Technical Support Engineer

Coppell, TX · On-site

$89K - $147K/yr

Provide 24/7/365 technical support for NMS products, ensuring timely and accurate troubleshooting and resolution of customer issues. * Diagnose and perform corrective or preventative maintenance ...

previous page

Showing results 41-60

All JobsTechnology JobsSoftware JobsSoftware Developer JobsMicrosoft 365 Technical Support Engineer Jobs

Microsoft 365 Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do microsoft 365 technical support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for microsoft 365 technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

Does Microsoft 365 include technical support?

Microsoft 365 offers technical support to its subscribers, including options like phone, chat, and online help for troubleshooting and assistance. Support availability and levels vary depending on the subscription plan, and Microsoft 365 Technical Support Engineers often help users resolve issues related to the platform and its services.
More about Microsoft 365 Technical Support Engineer jobs

What cities are hiring for Microsoft 365 Technical Support Engineer jobs?

Cities with the most Microsoft 365 Technical Support Engineer job openings:

What states have the most Microsoft 365 Technical Support Engineer jobs?

States with the most job openings for Microsoft 365 Technical Support Engineer jobs include:

What job categories do people searching Microsoft 365 Technical Support Engineer jobs look for?

The top searched job categories for Microsoft 365 Technical Support Engineer jobs are:

Microsoft 365 Technical Support Engineer jobs near you
Infographic showing various Microsoft 365 Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Remote Technical Support Engineer II

FusionTek

Remote

$30 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
  • Teamwork: We achieve our goals collaboratively.
  • Growth Mindset: We are focused on continuous improvement for our team members and our clients.
  • Integrity: We operate with transparency and prioritize the needs of our clients.
  • Ownership: We take responsibility for our work and ensure commitments are fulfilled

Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
What You Will Do
Client Support & Troubleshooting
  • Resolve escalated support requests and complex technical issues.
  • Handle break/fix issues, application installations, and user-level configuration changes.
  • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
  • Provide remote and onsite support for client environments.

Infrastructure & Systems Administration
  • Configure and support Windows Server 2016, 2019, and 2022 environments.
  • Assist with Hyper-V host setup, server administration, networking, and security tasks.
  • Troubleshoot and deploy SonicWall firewalls.
  • Manage networking switches and access points. (Datto Experience PLUS!)
  • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.

Team Collaboration & Mentorship
  • Provide guidance and mentorship to Level I technicians.
  • Collaborate with the technical team to deliver exceptional service to clients.
  • Escalate tickets appropriately and contribute to shared technical knowledge.

Documentation & Process
  • Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
  • Maintain and update the documentation platform so procedures, configurations, and client details remain current.
  • Ensure clients receive clear, professional communication throughout the support process.

Requirements
Experience & Qualifications
  • CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
  • MD-102 preferred
Technical Skills
  • Strong knowledge of Windows 10/11 and macOS
  • Strong knowledge of Windows Server 2016, 2019, and 2022
  • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
  • Working knowledge of on-premise SharePoint administration
  • Working knowledge Microsoft 365 Office Suite and cloud services including Intune
  • Experience with Azure and/or AWS is a plus
  • Experience with Datto BCDR and/or SaaS Backup is a plus
  • Experience with VOIP telephony including Microsoft Teams is a plus
Professional & Soft Skills
  • Exceptional written and verbal communication
  • Ability to work independently and collaboratively
  • Strong time-management and organizational skills
  • Ability to lift and transport equipment

Benefits
At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer:
  • Competitive salary: $30 - $35/hour
  • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
  • Comprehensive coverage: Medical, Dental, and Vision coverage
  • 401(k) plan with 4% company matching and immediate vesting
  • Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
  • Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
  • Monthly cell phone stipend to support your connectivity needs
  • Team culture: Fun events and opportunities to connect with colleagues

Apply