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Microsoft 365 Technical Support Engineer Jobs in Delaware

Sallie Mae Bank

M365 Cloud Engineer II

Newark, DE · On-site

$54.75 - $73/hr

Microsoft 365 Platform Engineering * Design, implement, and support enterprise Microsoft 365 ... Provide Tier 3 technical support and escalation assistance for complex platform issues. * Exchange ...

Sallie_mae

M365 Cloud Engineer II

Newark, DE · On-site

$54.50 - $72.75/hr

Microsoft 365 Platform Engineering * Design, implement, and support enterprise Microsoft 365 ... Provide Tier 3 technical support and escalation assistance for complex platform issues. * Exchange ...

New

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE

$20.75 - $28.50/hr

Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE · On-site

$20.75 - $28.50/hr

Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...

i.g. Burton

IT Support Technician - Milford, DE

Milford, DE

$20.75 - $28.50/hr

Required Skills & Qualifications * 1-2 years of IT help desk, desktop support, or technical support experience preferred. * Strong understanding of cloud environments, especially Microsoft 365 and ...

LifeStance Health

IT Field Support Technician

Newark, DE · On-site

$25 - $28/hr

... technical support or help desk role * Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking * Experience with Active Directory, Exchange, VPNs ...

LifeStance Health

IT Field Support Technician

Newark, DE

$25 - $28/hr

... technical support or help desk role * Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking * Experience with Active Directory, Exchange, VPNs ...

Courser

Coordination Engineer

Wilmington, DE · On-site

Provide basic technical support, including password resets, account unlocks, and other routine ... Microsoft Windows, Microsoft 365, user account administration, and common business technology ...

Aespatech

Sr. Support Engineer

Wilmington, DE · On-site

... technical individuals to meet your IT staffing needs and can provide skilled professional team and ... Job Title: Sr. Support Engineer - Discovery Location: Wilmington, DE Type: Contract The AWS ...

Aespatech

Sr. Support Engineer

Wilmington, DE · On-site

... technical individuals to meet your IT staffing needs and can provide skilled professional team and ... Job Title: Sr. Support Engineer - Discovery Location: Wilmington, DE Type: Contract The AWS ...

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Microsoft 365 Technical Support Engineer information

What are the key skills and qualifications needed to thrive as a Microsoft 365 Technical Support Engineer?

To thrive as a Microsoft 365 Technical Support Engineer, you need a strong understanding of Microsoft 365 products, problem-solving skills, and a background in IT support or computer science. Familiarity with tools such as Microsoft Exchange, SharePoint, Teams, Active Directory, and relevant certifications like Microsoft Certified: Modern Desktop Administrator Associate are typically required. Excellent communication, patience, and customer service skills help build trust and effectively resolve user issues. These capabilities ensure efficient troubleshooting, high user satisfaction, and reliable support for business-critical cloud services.

What is the difference between Microsoft 365 Technical Support Engineer vs Microsoft 365 Support Specialist?

AspectMicrosoft 365 Technical Support EngineerMicrosoft 365 Support Specialist
CertificationsMicrosoft 365 Certified: Modern Desktop Administrator Associate, Microsoft 365 Certified: FundamentalsSimilar certifications, often including Microsoft 365 Fundamentals or Modern Desktop certifications
Work EnvironmentTechnical support teams, troubleshooting complex issues, often in IT departments or service centersCustomer-facing support, resolving user issues, often in help desks or support centers
Employer & Industry UsageIT service providers, enterprise IT departments, tech companiesHelp desks, MSPs, corporate support teams

The Microsoft 365 Technical Support Engineer focuses on diagnosing and resolving complex technical issues related to Microsoft 365 products, often requiring deeper technical knowledge and certifications. In contrast, the Microsoft 365 Support Specialist handles more straightforward user support queries, providing assistance and guidance. Both roles are essential in supporting Microsoft 365 services but differ in technical depth and scope.

What does a Microsoft 365 Technical Support Engineer do?

A Microsoft 365 Technical Support Engineer is responsible for assisting customers with technical issues related to Microsoft 365 products and services, such as Outlook, Teams, SharePoint, and OneDrive. They diagnose and troubleshoot problems, provide guidance on setup and usage, and help resolve software or connectivity issues. Their goal is to ensure customers have a smooth experience with Microsoft 365 by delivering prompt and effective technical support.

What are some common challenges faced by Microsoft 365 Technical Support Engineers when troubleshooting client issues?

Microsoft 365 Technical Support Engineers often encounter challenges such as diagnosing complex integration issues across multiple Microsoft 365 services (like Exchange, SharePoint, and Teams), navigating varying customer environments, and keeping up with frequent platform updates. Effective troubleshooting requires strong communication skills to clarify technical issues with clients who may have different levels of technical expertise. Additionally, balancing multiple support tickets and prioritizing urgent cases can be demanding, but it also provides opportunities to develop expertise and problem-solving skills in a collaborative, fast-paced environment.
What are popular job titles related to Microsoft 365 Technical Support Engineer jobs in Delaware? For Microsoft 365 Technical Support Engineer jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Microsoft 365 Technical Support Engineer jobs in Delaware look for? The top searched job categories for Microsoft 365 Technical Support Engineer jobs in Delaware are:
What cities in Delaware are hiring for Microsoft 365 Technical Support Engineer jobs? Cities in Delaware with the most Microsoft 365 Technical Support Engineer job openings:
Microsoft 365 Technical Support Engineer jobs near you
Infographic showing various Microsoft 365 Technical Support Engineer job openings in Delaware as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

M365 Cloud Engineer II

Sallie Mae Bank

Newark, DE • On-site

$54.75 - $73/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
Sallie Mae is seeking a highly skilled and motivated Senior Microsoft 365 Cloud Engineer to join our Workplace Engineering team. This role is responsible for the architecture, implementation, administration, governance, and operational support of the Microsoft 365 platform, including Exchange Online, SharePoint Online, Microsoft Power Platform, Power BI, and Microsoft 365 Copilot.
The ideal candidate will possess deep technical expertise across Microsoft cloud services and a strong background in automation, security, compliance, and operational excellence. This individual will partner with business stakeholders, security teams, architects, and vendors to deliver innovative collaboration, productivity, and AI-powered solutions that support Sallie Mae's digital workplace strategy. The Senior M365 Cloud Engineer will play a key role in enabling secure adoption of emerging Microsoft technologies while ensuring compliance with financial services regulatory requirements.
What You'll Do
  • Microsoft 365 Platform Engineering
    • Design, implement, and support enterprise Microsoft 365 services.
    • Administer and optimize Exchange Online, SharePoint Online, OneDrive, Teams, Power Platform, and Copilot environments.
    • Develop and maintain operational standards, governance controls, and platform roadmaps.
    • Evaluate and implement new Microsoft 365 features and capabilities to improve employee productivity and collaboration.
    • Provide Tier 3 technical support and escalation assistance for complex platform issues.
  • Exchange Online Administration
    • Manage Exchange Online architecture, mail flow, messaging security, transport rules, mail routing, and mailbox lifecycle processes.
    • Configure and support retention policies, email compliance requirements, and messaging governance controls.
    • Troubleshoot advanced issues involving client connectivity, mail delivery, authentication, and hybrid integrations.
    • Monitor messaging service health, capacity, and performance.
  • SharePoint Online Engineering
    • Design and administer SharePoint Online sites, information architecture, permissions models, and content governance policies.
    • Partner with business units to optimize collaboration, document management, and knowledge-sharing solutions.
    • Implement governance controls for site provisioning, external sharing, lifecycle management, and data protection.
    • Support migrations, modernization initiatives, and platform optimization efforts.
  • Power Platform & Power BI
    • Design, build, and support solutions leveraging: Power Apps Power Automate Power BI Dataverse
    • Develop automation solutions that improve business efficiency and reduce manual processes.
    • Create dashboards, reports, and executive-level analytics that support operational and strategic decision-making.
    • Establish Power Platform governance, security, and environment management practices.
  • Microsoft 365 Copilot & AI Enablement
    • Support deployment, administration, and governance of Microsoft 365 Copilot.
    • Partner with business leaders to identify and implement AI-driven productivity use cases.
    • Configure Copilot controls, permissions, and policy settings to ensure secure and compliant use.
    • Evaluate and support Copilot agents, Copilot Studio solutions, and future Microsoft AI capabilities.
    • Monitor adoption, usage trends, and business value realization metrics.
    • Provide guidance on AI governance practices within a regulated financial services environment.
  • Security, Compliance & Governance
    • Ensure Microsoft 365 environments align with Sallie Mae security standards and regulatory requirements.
  • Automation & Operational Excellence
    • Develop PowerShell and Microsoft Graph automation solutions.
    • Create monitoring, reporting, and operational dashboards.
    • Drive continuous service improvement initiatives through automation and process optimization.
    • Maintain operational documentation, architecture standards, and technical procedures.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.
What you have
Minimum: Indicate minimum education, skills and experience required.
  • 5+ years of experience supporting Microsoft 365 cloud technologies with at least 3+ years of hands-on experience providing subject matter expert support for Exchange Online and SharePoint Online.
  • Experience administering Microsoft Power Platform administration and solution development.
  • Experience creating reports and dashboards using Power BI.
  • Proven experience deploying, administering, or supporting Microsoft 365 Copilot.
  • Experience configuring Microsoft Entra ID, Conditional Access, and identity governance controls.
  • Strong PowerShell scripting and automation experience.
  • Experience implementing Microsoft 365 security, compliance, and governance solutions.
  • Knowledge of regulatory and compliance requirements common to financial services organizations.
  • Experience leading technical projects and collaborating across multiple teams.

Preferred: Indicate "nice to haves" regarding education, skills, and experience.
  • Microsoft M365 Certification(s)
  • Experience with Copilot Studio and AI-powered automation solutions.
  • Experience supporting Microsoft Graph APIs.
  • Experience with SharePoint migrations and information architecture design.
  • Experience with cloud governance, risk management, and compliance programs.
  • Experience developing enterprise Power Platform solutions utilizing Dataverse.

The Americans with Disabilities Act
The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the "essential functions" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.
Feeling your best helps you do your best:
Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).
  • Competitive base salaries
  • Bonus incentives
  • Generous PTO, Floating Holidays and 12 Federal Holidays observed
  • Support for financial-well-being and retirement 401k with employer match
  • Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
  • Employer paid short-term/long-term disability and basic life insurance
  • Flexible hybrid working arrangements.
  • Paid parental leave and adoption reimbursement programs
  • Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
  • Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
  • Tuition Reimbursement and Family Scholarship Programs
  • Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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