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Onsite Support Engineer Jobs (NOW HIRING)

Aldridge

Support Engineer (1884)

Houston, TX · On-site

Dedicated Onsite Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We ...

ALDRIDGE

Support Engineer (1884)

Houston, TX

Dedicated Onsite Support Engineer Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We ...

Robinhood

Support Engineer

Menlo Park, CA · On-site

... and onsite technology support. • Serve as the primary Support Engineering presence for the ... Westlake office, including AV support, return-to-office technology needs, and onsite events. • ...

Volvo Car USA

Factory Support Engineer

Ridgeville, SC · On-site

$65K - $93K/yr

... factory onsite support' equipment. Roll out new tools for example WSUS/SCCM, MDT, Inventory tool ... engineering capacity. Experience with managing documentation for technical solutions for use by end ...

Volvo Group

Factory Support Engineer

Ridgeville, SC

$65K - $93K/yr

... factory onsite support' equipment. Roll out new tools for example WSUS/SCCM, MDT, Inventory tool ... engineering capacity. Experience with managing documentation for technical solutions for use by end ...

Robinhood

Support Engineer

Westlake, TX · On-site

As a Support Engineer, you will serve as the primary onsite technology support partner for Robinhood's Westlake office. You will support daily ticket delivery, troubleshoot MacOS, Windows, iOS ...

Checkr

Senior IT Support Engineer

San Francisco, CA

Onsite Support * Serve as the primary onsite support lead for our San Francisco office, ensuring ... Collaborate with engineering, development, and infrastructure teams to identify and resolve ...

Robinhood

Support Engineer

Westlake, TX · On-site

As a Support Engineer, you will serve as the primary onsite technology support partner for Robinhood's Westlake office. You will support daily ticket delivery, troubleshoot MacOS, Windows, iOS ...

Alleare Consulting

IT Support Engineer

Dallas, TX

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for ...

Checkr

Senior IT Support Engineer

San Francisco, CA · On-site

Onsite Support * Serve as the primary onsite support lead for our San Francisco office, ensuring ... Collaborate with engineering, development, and infrastructure teams to identify and resolve ...

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Onsite Support Engineer information

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How much do onsite support engineer jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for onsite support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is L1 L2 L3 support engineer?

An Onsite Support Engineer often works across different support levels: L1 (Level 1) handles basic issues and initial troubleshooting, L2 (Level 2) manages more complex problems requiring deeper technical knowledge, and L3 (Level 3) involves advanced troubleshooting, often by specialized or senior engineers. These levels help organize support tasks based on complexity and expertise, with each level requiring specific skills and certifications.

What does an Onsite Support Engineer do?

An Onsite Support Engineer is responsible for providing technical assistance and troubleshooting directly at the client's location. They handle hardware and software issues, network problems, and ensure that IT systems are running smoothly. Onsite Support Engineers also perform installations, updates, and maintenance on various devices and systems. Their role often requires strong interpersonal skills, as they interact with end users to resolve issues quickly and efficiently.

What does a support engineer do?

A support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues. They often work in IT environments, using diagnostic tools and communication skills to resolve problems efficiently and ensure system functionality.

What is an onsite support engineer?

An onsite support engineer is a technical professional who provides in-person assistance with hardware, software, and network issues at a company's location. They troubleshoot problems, install equipment, and ensure IT systems run smoothly, often working with tools like remote support software and maintaining certifications such as CompTIA A+ or Network+.

What engineers make $500,000?

Senior engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, especially with experience, advanced skills, and in high-demand industries like technology or finance. Executive or lead engineering roles often include such compensation levels, particularly when combined with bonuses and stock options.

What are the key skills and qualifications needed to thrive as an Onsite Support Engineer, and why are they important?

To thrive as an Onsite Support Engineer, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically an associate or bachelor's degree in IT or a related field. Experience with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are often required. Excellent communication, problem-solving abilities, and customer service orientation make someone stand out in this position. These skills ensure timely resolution of technical issues, minimal downtime, and high customer satisfaction in fast-paced environments.

What are some common challenges faced by Onsite Support Engineers, and how can they be managed?

Onsite Support Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines, adapting to different client environments, and managing varying expectations from users with diverse technical backgrounds. Effective communication, strong problem-solving skills, and the ability to remain calm under pressure are essential for success in this role. Building strong relationships with both clients and internal teams can help streamline issue resolution and foster a positive work environment.
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Onsite Support Engineer jobs near you
Infographic showing various Onsite Support Engineer job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
STAFF AUG Onsite Support Engineer

STAFF AUG Onsite Support Engineer

INNO4

Salt Lake City, UT • On-site

Full-time

Posted 17 days ago

Job description

Onsite Support Engineer in Salt Lake City, UT.
Job Description & Duties
  • Provide technical support onsite to Applications and Systems in accordance with company SOPs\WPs\BPs and appropriate project specifications.
  • Perform administration and maintenance of business applications.
    • It is important to have the ability to grasp understanding of our critical Laboratory Information Management Systems (LIMS) and how they impact the business and our clients and patients. These applications are typically validated apps that adhere to strict controls such as regulatory compliance and they are subject to audits both internally and externally. They are custom apps for our industry and not standard off the shelf apps so it is important that the individual can learn these concepts quickly.
  • Change Management: Attend Change Management meetings and ensure that any changes planned such as patching, network upgrades, new policies do not impact the availability of systems
    • Any changes planned for applications / systems should be discussed with the IT Management team and also the business to ensure disruptions to the business are prevented.
  • Monitor the availability and performance of supported applications. Review system and application logs.
  • Lead periodic maintenance activities for the site related to application and OS patching activities.
  • Work under instruction and liaise with the IT Department Early Phase Development teams (based out of the EU) to ensure that any IT activities do not impact negatively the business.
  • Resolve incidents and service requests. Ensure all tickets are captured in our Helpdesk System.
  • Liaise with Application Vendors as required with the understanding that any suggested changes by the vendor must adhere to our strict controls around change management in order to ensure continued validation.
  • Perform release management activities as it relates to coordinating the review and scheduling of application releases implementing, configuring, and testing new product versions with end users.
  • Provide audit support on privileged user access reviews, audit queries and other compliance activities.
  • Perform problem management analysis and activities.
  • Triage issues and escalate it to other internal IT groups and IT Development teams as needed.
  • Manage proper system documentation and regularly review and maintain the IT knowledge base to improve overall customer experience.
  • Configure, Monitor and address application related and job failure alerts on time.
  • Work on projects assigned by the IT Manager / IT Director.

Important: This role is required to be onsite 5 days a week. It is not a remote job. Location: South Salt Lake City, UT
Soft Skills:
  • Experience in a similar role preferably in medium-to-large scale global organization related to application support. Familiarity with a health care setting or the pharma industry would be beneficial.
  • A working knowledge of the system development life cycle and general application support standards.
  • Good understanding of the IT service management processes – Incident, Request, Problem, Change.
  • Excellent organizational and written skills and the ability to interact with staff at all levels in our organization are essential.
  • Work independently or as integral part of an effective and highly skilled team.
  • Project Management Skills.
  • Ability to grasp new concepts quickly in particular around audit, compliance and validation of systems.

Technical Skills:
  • Understand networking concepts. Has experience with patching, IP management, DHCP, DNS, switches.
  • Active Directory / Group Policies.
  • Windows Server & Linux administration.
  • Any technology certifications or experience related to Enterprise applications\ Database\ OS\Programming languages.
Nice to have Skills
  • Familiarity or interest with a health care setting or the pharma industry would be beneficial.
  • Experience of temperature monitoring systems.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties.
ServicePoint is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
ServicePoint is committed to providing accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please communicate the specific accommodations needed as soon as possible so they can be provided for you.