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Onsite Support Engineer Jobs (NOW HIRING)

Wise Skulls

EUC Onsite Support Engineers

Burlington, VT · On-site +1

EUC Onsite Support Engineers Location: Austin & Plano(TX), Burlington (VT) (100% onsite) Duration: 6 months (possibility of an extension) Implementation Partner: Infosys End Client: To be disclosed ...

Robinhood

Support Engineer

Westlake, TX · On-site

As a Support Engineer, you will serve as the primary onsite technology support partner for Robinhood's Westlake office. You will support daily ticket delivery, troubleshoot MacOS, Windows, iOS ...

Robinhood

Support Engineer

Westlake, TX · On-site

As a Support Engineer, you will serve as the primary onsite technology support partner for Robinhood's Westlake office. You will support daily ticket delivery, troubleshoot MacOS, Windows, iOS ...

Alleare Consulting

IT Support Engineer

Dallas, TX · On-site

IT Support Engineer Fulltime Dallas, TX (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for ...

Alleare Consulting

IT Support Engineer

Casa Grande, AZ · On-site

IT Support Engineer Fulltime Casa Grande, AZ (on-site) IMMEDIATE NEW JOB OPENING for an IT Support ... Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for ...

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How much do onsite support engineer jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for onsite support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What does an Onsite Support Engineer do?

An Onsite Support Engineer is responsible for providing technical assistance and troubleshooting directly at the client's location. They handle hardware and software issues, network problems, and ensure that IT systems are running smoothly. Onsite Support Engineers also perform installations, updates, and maintenance on various devices and systems. Their role often requires strong interpersonal skills, as they interact with end users to resolve issues quickly and efficiently.

What are the key skills and qualifications needed to thrive as an Onsite Support Engineer, and why are they important?

To thrive as an Onsite Support Engineer, you need strong troubleshooting skills, a solid understanding of computer hardware and software, and typically an associate or bachelor's degree in IT or a related field. Experience with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA) are often required. Excellent communication, problem-solving abilities, and customer service orientation make someone stand out in this position. These skills ensure timely resolution of technical issues, minimal downtime, and high customer satisfaction in fast-paced environments.

What are some common challenges faced by Onsite Support Engineers, and how can they be managed?

Onsite Support Engineers often encounter challenges such as troubleshooting complex technical issues under tight deadlines, adapting to different client environments, and managing varying expectations from users with diverse technical backgrounds. Effective communication, strong problem-solving skills, and the ability to remain calm under pressure are essential for success in this role. Building strong relationships with both clients and internal teams can help streamline issue resolution and foster a positive work environment.
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Onsite Support Engineer jobs near you
Infographic showing various Onsite Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
NGPOS Ops Onsite Support Engineer

NGPOS Ops Onsite Support Engineer

Judge Group, Inc.

Blue Ash, OH • On-site

$65 - $70/hr

Other

Posted 9 days ago

Job description

Location: Blue Ash, OH Salary: $65.00 USD Hourly - $70.00 USD Hourly Description: Our client is currently seeking a NGPOS Ops Onsite Support Engineer
Job Description:
Specialize in ensuring the reliability, resilience, and recoverability of enterprise services and systems across cloud, on-prem, and store environments. Serve as the SRE voice within incident and problem management, leading major incident response, driving root cause analysis, and partnering with Software Engineers and platform teams to reduce recurrence and improve system health in production.
Minimum Requirements:
  • 3+ years of experience in Site Reliability Engineering, incident management, or production support for enterprise systems
  • Experience leading or participating in major incident management (incident commander, bridge/war-room facilitation, executive communication during outages)
  • Experience with problem management and root cause analysis (RCA), including driving corrective/preventive actions to closure
  • Solid understanding of observability and monitoring concepts and tooling (e.g., Dynatrace, Azure Monitor) to detect, triage, and diagnose production issues
  • Working knowledge of Linux and scripting (e.g., BASH, Python) for troubleshooting and diagnostic automation
  • Familiarity with Kubernetes, Docker, and cloud platforms (Azure, Google Cloud Platform) sufficient to troubleshoot and reason about system behavior in production
  • Experience working in an Agile environment, tracking work and metrics via a platform such as Jira
  • Strong communication skills - able to translate technical incident details for both engineering teams and business stakeholders under time pressure
  • In office, Blue Ash, OH 5 days a week
  • Willingness to travel and provide onsite support for new go-lives and pilots
  • Familiarity with Point of Sale Systems in Enterprise environments

Key Responsibilities
  • Act as the SRE lead/participant in Major Incident Management: joining bridges, driving triage, coordinating cross-team response, and communicating status to stakeholders during active incidents
  • Own or contribute to Problem Management: conducting RCAs, identifying systemic issues, and tracking corrective actions to completion in partnership with engineering and the platform SRE team
  • Collaborate with business partners and engineering teams to define and monitor key SLOs/SLIs, and use them to prioritize reliability work
  • Improve traceability, observability, and retrievability of system behavior in production using tools such as Dynatrace and Azure
  • Build/tune monitoring and alerting to reduce noise, catch issues earlier, and speed up diagnosis across cloud, on-prem, and store environments
  • Partner with the dedicated platform SRE team to escalate systemic/longer-term reliability gaps uncovered during incident and problem work
  • Author clear playbooks, runbooks, and postmortem documentation for use by the broader engineering organization
  • Participate in an off-hours on-call rotation and periodic off-hours work during major incidents or maintenance windows
  • Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
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This job and many more are available through The Judge Group. Please apply with us today!

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