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Tech Support Engineer Ii Jobs (NOW HIRING)

FloresHR

IT Support Engineer

Charlotte, NC · On-site

Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in office) Job ... Minimum of 2 years' experience working in a help desk environment. * Graduate of a bachelor ...

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FloresHR, LLC

IT Support Engineer

Charlotte, NC · Hybrid

Description Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in ... Minimum of 2 years' experience working in a help desk environment. * Graduate of a bachelor ...

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FloresHR, LLC

IT Support Engineer

Charlotte, NC · Hybrid

Description Job Title: IT Support Engineer Job Type: FT Location: Charlotte, NC (Hybrid- 3 days in ... Minimum of 2 years' experience working in a help desk environment. * Graduate of a bachelor ...

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Horizon Ag-Products

IT Support Engineer

Lakewood, CO · On-site

$30 - $34/hr

IT Support Engineer A leader in the Biostimulant industry, Horizon Ag Products began manufacturing ... or 2 years of equivalent work experience • Understanding of Windows operating system and ...

Intellectt INC

IT Support Engineer

Peoria, IL · On-site

Please find the below and if you are interested, please forward your resume to gangadhar@intellectt.com Position: IT Support Engineer Location: Peoria, IL Duration: Long Term Salary: $50,000k - $55 ...

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Tech Support Engineer Ii information

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How much do tech support engineer ii jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II, and why are they important?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.
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What cities are hiring for Tech Support Engineer Ii jobs? Cities with the most Tech Support Engineer Ii job openings:
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Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of June 2026, with employment types broken down into 21% Full Time, 64% Part Time, and 15% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.
IT Support Engineer

IT Support Engineer

Inficare Technologies

Owings Mills, MD • On-site

Full-time

Posted 21 days ago

Job description

Position: IT Support Engineer
Duration: Contract
Location: Owings Mills, MD
Qualifications:
  • 3-7 years of experience in EUC / IT Operations / Infra Support.
  • Bachelor's degree in IT / Computer Science or equivalent.
  • Windows 10/11, basic macOS support.
  • Microsoft 365 administration
  • SharePoint Online user and site support.
  • Active Directory & Azure AD.
  • Microsoft Intune (device management, patching, compliance).
  • Basic networking (VPN, LAN, DNS).
  • Understanding of data center hardware and operations.
  • ITSM and asset management tools.
  • Microsoft Modern Workplace / Intune certifications

Apply