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Tech Support Engineer Ii Jobs (NOW HIRING)

Monarch Money

IT Support Engineer

$115K - $135K/yr

Our team collaborates synchronously mostly from 9 AM - 2 PM PT and embraces asynchronous work to ... Monarch is seeking an IT Support Engineer to join our team during a period of hyper-growth.

Intellectt INC

IT Support Engineer

Peoria, IL · On-site

Please find the below and if you are interested, please forward your resume to gangadhar@intellectt.com Position: IT Support Engineer Location: Peoria, IL Duration: Long Term Salary: $50,000k - $55 ...

Faire

IT Support Engineer

San Francisco, CA · On-site

$100K - $137K/yr

About this role Faire is looking for an IT Support Engineer to join our IT Operations team in San Francisco. In this role, you'll deliver high-quality technical support to our employees while helping ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

CorDx

IT Support Engineer

Alpharetta, GA · On-site

... The IT Support Engineer will be responsible for providing technical support and assistance to ... Track and document support requests, escalating when necessary. * 2. Device Management and ...

Enlace Health

IT Support Engineer

Atlanta, GA

IT Support Engineer Enlace Health is a specialty value-based care company focused on reducing the cost of care where it matters most: specialty services. Enlace operates across 80+ markets ...

Comscore

IT Support Engineer

Reston, VA · On-site

$75/hr

Job Title: IT Support Engineer Location: Reston, VA (REQUIRED) About This Role: This role will ... Need: * 2-3 years of experience in a Desktop Support or IT Support role, or an equivalent ...

Comscore

IT Support Engineer

Reston, VA

$75/hr

Job Title: IT Support Engineer Location: Reston, VA (REQUIRED) About This Role: This role will ... Need: * 2-3 years of experience in a Desktop Support or IT Support role, or an equivalent ...

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Tech Support Engineer Ii information

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How much do tech support engineer ii jobs pay per hour?

As of May 30, 2026, the average hourly pay for tech support engineer ii in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tech Support Engineer II, and why are they important?

To excel as a Tech Support Engineer II, you need strong problem-solving abilities, in-depth technical knowledge of hardware and software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, remote troubleshooting tools, and relevant industry certifications such as CompTIA or Microsoft Certified Solutions Expert (MCSE) is often required. Exceptional communication, patience, and customer service skills help build rapport and resolve complex issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges faced by a Tech Support Engineer II, and how can they be effectively managed?

Tech Support Engineer II professionals often encounter challenges such as troubleshooting complex technical issues, managing multiple high-priority support tickets, and communicating technical solutions to users with varying technical backgrounds. Effective time management and strong problem-solving skills are essential to balance workload and resolve issues efficiently. Additionally, collaborating closely with engineering and product teams helps in escalating unresolved problems and staying updated on the latest technologies, ensuring continuous professional growth.

What are Tech Support Engineer II?

A Tech Support Engineer II is an IT professional who provides technical assistance to customers and end-users, typically handling more complex issues than entry-level support staff. They troubleshoot hardware, software, and network problems, often serving as an escalation point for unresolved issues from Tier I support. In addition to problem-solving, they may document solutions, contribute to knowledge bases, and sometimes assist in training junior staff. This role requires strong technical skills, effective communication, and a customer-oriented approach.

What is the difference between Tech Support Engineer II vs Network Support Specialist?

AspectTech Support Engineer IINetwork Support Specialist
Required CertificationsCompTIA A+, Network+, Cisco CCNA (preferred)CompTIA Network+, Cisco CCNA, CCNP (preferred)
Work EnvironmentHelp desks, remote support, on-site troubleshootingNetwork operations centers, on-site network troubleshooting
Industry UsageIT support, technology servicesNetworking, telecommunications, enterprise IT
Common Search IntentTechnical support, troubleshooting, customer assistanceNetwork issues, infrastructure support, connectivity problems

The Tech Support Engineer II and Network Support Specialist roles share similar certifications and work environments, often overlapping in IT and networking industries. While Tech Support Engineers focus on troubleshooting hardware and software issues, Network Support Specialists primarily handle network infrastructure and connectivity problems. Both roles require strong technical skills and certifications, but their daily tasks and focus areas differ slightly, making them distinct yet related positions in the tech support field.

More about Tech Support Engineer Ii jobs
What cities are hiring for Tech Support Engineer Ii jobs? Cities with the most Tech Support Engineer Ii job openings:
What states have the most Tech Support Engineer Ii jobs? States with the most job openings for Tech Support Engineer Ii jobs include:
What job categories do people searching Tech Support Engineer Ii jobs look for? The top searched job categories for Tech Support Engineer Ii jobs are:
Tech Support Engineer Ii jobs near you
Infographic showing various Tech Support Engineer Ii job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 77% Full Time, 6% Part Time, 15% Contract, and 1% Summer. Highlights an 44% Physical, 1% Hybrid, and 55% Remote job distribution, with an average salary of $82,930 per year, or $39.9 per hour.

IT Support Engineer

Hyperion Managed Services

Troy, MI

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

Job description

IT Support Engineer

Join a Future-Focused Managed Services Team

Are you an experienced IT professional ready to take the next step in your career? Do you want to work for a forward-thinking organization that values collaboration, innovation, and continuous professional growth?

Hyperion Managed Services is seeking a skilled IT Support Engineer to join our team full-time. In this role, you will help identify opportunities for improvement, implement secure and scalable technical solutions, and play a key part in enhancing our clients’ operational efficiency.

Why You’ll Love Working with Us

  • Competitive salary based on experience and certifications
  • Performance bonuses + commission opportunities
  • Mileage reimbursement
  • Generous paid time off
  • Certification and ongoing education reimbursement
  • 401(k) with company match
  • Health insurance with company contribution
  • Life insurance and long-term disability
  • Clear pathways for professional advancement
  • A collaborative, learning-focused team culture

 

What You’ll Do

  • Respond to and resolve support tickets through our help desk platform
  • Troubleshoot, diagnose, and remediate issues across modern IT infrastructure
  • Support and participate in planning and deployment of client projects
  • Assist with onboarding new clients, ensuring secure, documented, and seamless transitions
  • Follow established workflows and contribute to continuous improvement of processes
  • Complete documentation, reports, and project tasks with accuracy and timeliness
  • Advocate for security best practices and help clients adopt modern technologies (cloud, MFA/SSO, automation, etc.)

What Makes You a Great Fit

  • Current industry certifications (Microsoft, Cisco, CompTIA, or equivalent)
  • Strong understanding of modern security frameworks (Zero Trust, MFA enforcement, EDR solutions)
  • 3+ years of experience with a Managed Service Provider (MSP) environment
  • Proficiency with Windows, macOS, and common business applications
  • Experience supporting cloud platforms such as Microsoft 365 and Azure
  • Ability to explain technical concepts clearly to non-technical users
  • Bachelor’s degree in Information Technology or related field (preferred)
  • Experience with ConnectWise solutions or similar PSA/RMM platforms (preferred)
  • Keen attention to detail, excellent documentation habits, and a passion for continuous learning

About Hyperion Managed Services

Hyperion Managed Services is a Michigan-based Managed IT Services Provider supporting small to mid-sized organizations. We deliver Managed IT Services, Support, Cybersecurity, and IT Consulting—acting as the IT department for our clients and partnering with larger organizations on complex initiatives.

To learn more, visit www.hyperionms.com.

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