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Technical Support Engineer Ii Jobs (NOW HIRING)

Stefanini, Inc

Technical Support Engineer

Greensboro, NC · On-site

$66 - $72/hr

Job Details Engineering Technical Support Engineer Greensboro, NC Posted: 8/3/2026 Job ID#: 64507 Job Category: Engineering Position Type: Contract Duration: 12 months Shift: 1 Remaining Positions: 1 ...

Fujifilm

Principal National Support Engineer II

While this position primarily supports the Technical Assistance Center (TAC), technical leadership ... The Principal National Support Engineer II will assist in driving all aspects of customer support ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document issues, root causes, resolutions, and recurring trends within ticketing systems * Monitor system ...

Fortinet, Inc.

Technical Support Engineer

Atlanta, GA · On-site

$88K - $107K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Segment (Twilio)

Technical Support Engineer

Raleigh, NC · On-site

$60 - $80/hr

Technical Support Engineer ( Bilingual : English / Spanish ) The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly ...

Options

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical ... Minimum of 1-2 years of experience in a similar role within the financial services industry ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Technical Support Engineer Excited by field engineering and realworld problem solving? Are you ready to join a team shaping the future of global energy reliability? Join our Team! Brush Power ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

$100K - $115K/yr

Escalate complex technical issues to Level 2 support or engineering teams when necessary * Document issues, root causes, resolutions, and recurring trends within ticketing systems * Monitor system ...

Options-IT

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical ... Minimum of 1-2 years of experience in a similar role within the financial services industry ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

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All JobsTechnology JobsInformation Technology JobsTechnology Engineer JobsTechnical Support Engineer Ii Jobs

Technical Support Engineer Ii information

See salary details

$37.5K

$79K

$119.5K

How much do technical support engineer ii jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support engineer ii in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer II do?

A Technical Support Engineer II provides advanced technical assistance to customers or internal teams, typically handling more complex issues than entry-level support staff. They diagnose and troubleshoot hardware, software, or network problems, often escalating critical issues or working closely with engineering teams to resolve persistent technical challenges. In addition to solving problems, they may also document solutions, create support resources, and mentor junior team members. This role requires strong problem-solving skills, technical expertise, and effective communication with customers and colleagues.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer II?

To thrive as a Technical Support Engineer II, you need in-depth knowledge of troubleshooting, operating systems, networking, and often a relevant degree or certifications like CompTIA or Microsoft Certified Solutions Expert. Familiarity with ticketing systems (e.g., Jira, Zendesk), remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, patience, and effective communication skills help you resolve complex technical issues and support diverse users. These abilities are crucial for delivering timely solutions, maintaining customer satisfaction, and minimizing system downtime.

What are some common challenges faced by Technical Support Engineer II professionals, and how can they be overcome?

Technical Support Engineer II professionals often handle complex technical issues that require both deep product knowledge and excellent customer service skills. One common challenge is managing multiple high-priority cases simultaneously while ensuring timely and effective resolutions. To overcome this, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and communicate clearly with both customers and internal teams. Additionally, staying updated on product changes and collaborating with engineering or development teams can help resolve escalated issues more effectively.

What is the difference between Technical Support Engineer II vs Technical Support Specialist?

AspectTechnical Support Engineer IITechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications and an associate or bachelor's degree in a related field
Work EnvironmentSupports complex technical issues, often in a technical or engineering team, handling escalated casesHandles general customer inquiries, troubleshooting, and basic technical issues
Employer & Industry UsageCommon in tech companies, IT departments, and hardware/software vendorsWidely used across tech, telecom, and software industries for customer support roles

The main difference is that Technical Support Engineer II typically handles more complex, technical issues and requires a higher level of technical expertise compared to a Technical Support Specialist, who focuses on general troubleshooting and customer support. Both roles require relevant certifications and technical knowledge, but the Engineer II position often involves more advanced problem-solving and technical responsibilities.

More about Technical Support Engineer Ii jobs

What job categories do people searching Technical Support Engineer Ii jobs look for?

The top searched job categories for Technical Support Engineer Ii jobs are:

Technical Support Engineer Ii jobs near you
Infographic showing various Technical Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer II - Hybrid

FusionTek

Bellingham, WA • On-site

$30 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

If you are looking for a position where you support the same users, the same systems, and the same environment every day, this is not the role for you.
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is enthusiastic about IT infrastructure management for small- to mid-sized businesses.
As we continue to expand our services, we are eager to find a Technical Support Engineer II (Systems Analyst) who embodies our core values:
  • Teamwork: We achieve our goals collaboratively.
  • Growth Mindset: We are focused on continuous improvement for our team members and our clients.
  • Integrity: We operate with transparency and prioritize the needs of our clients.
  • Ownership: We take responsibility for our work and ensure commitments are fulfilled

Why MSP Experience Matters
MSP experience is strongly preferred. Unlike internal IT roles that support a single organization with one technology stack and familiar users, MSP technicians manage multiple client environments with varying technology stacks, priorities, and service expectations all in a single day. Success in this role requires the ability to pivot and adapt to different client environments quickly, requires strong troubleshooting, communication, documentation, and accountability. If you have prior MSP experience and enjoy a challenging environment, continuous learning, and solving diverse technical challenges, we'd love to hear from you.
This position is listed as "Hybrid" and requires flexibility to work from home, in the Bellingham office, and at client sites as needed. You should be comfortable shifting between locations throughout the week based on business needs.
What You Will Do
Client Support & Troubleshooting
  • Resolve escalated support requests and complex technical issues.
  • Handle break/fix issues, application installations, and user-level configuration changes.
  • Troubleshoot Windows, macOS, Microsoft 365, networking, server, and cloud-related problems.
  • Provide remote and onsite support for client environments.

Infrastructure & Systems Administration
  • Configure and support Windows Server 2016, 2019, and 2022 environments.
  • Assist with Hyper-V host setup, server administration, networking, and security tasks.
  • Troubleshoot and deploy SonicWall firewalls.
  • Manage networking switches and access points. (Datto Experience PLUS!)
  • Support Microsoft 365, Intune, Azure, Datto BCDR, SaaS Backup, and other modern technologies implemented across client environments.

Team Collaboration & Mentorship
  • Provide guidance and mentorship to Level I technicians.
  • Collaborate with the technical team to deliver exceptional service to clients.
  • Escalate tickets appropriately and contribute to shared technical knowledge.

Documentation & Process
  • Use Autotask ticketing system to document, monitor, update, and escalate tickets accurately and on time.
  • Maintain and update the documentation platform so procedures, configurations, and client details remain current.
  • Ensure clients receive clear, professional communication throughout the support process.

Requirements
Experience & Qualifications
  • CompTIA A+ and/or Network+ required. If not currently held, it must be obtained within 6 months of employment.
  • MD-102 preferred
Technical Skills
  • Strong knowledge of Windows 10/11 and macOS
  • Strong knowledge of Windows Server 2016, 2019, and 2022
  • Working knowledge of SonicWall firewalls, Datto Networking, and core networking concepts
  • Working knowledge of on-premise SharePoint administration
  • Working knowledge Microsoft 365 Office Suite and cloud services including Intune
  • Experience with Azure and/or AWS is a plus
  • Experience with Datto BCDR and/or SaaS Backup is a plus
  • Experience with VOIP telephony including Microsoft Teams is a plus
Professional & Soft Skills
  • Exceptional written and verbal communication
  • Ability to work independently and collaboratively
  • Strong time-management and organizational skills
  • Ability to lift and transport equipment

Benefits
At FusionTek, we truly believe our people are our most valuable asset. That's why we're proud to offer:
  • Competitive salary: $30 - $35/hour
  • Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
  • Must reside in greater Seattle area
  • Comprehensive coverage: Medical, Dental, and Vision coverage
  • 401(k) plan with 4% company matching and immediate vesting
  • Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
  • Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
  • Monthly cell phone stipend to support your connectivity needs
  • Team culture: Fun events and opportunities to connect with colleagues

Apply