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Technical Support Engineer Ii Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Stefanini

Technical Support Engineer

Greensboro, NC · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

  • Retirement

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

  • Retirement

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Transact Campus

Technical Support Engineer

Scottsdale, AZ · On-site +1

$44K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape ... As a Technical Support Engineer, you will: Provide direct technical web and telephone support to ...

Transact Campus Inc

Technical Support Engineer

Scottsdale, AZ · On-site +1

$44K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Practical experience in Information Technology, Engineering, or related technical field * 2-4 years of technical support or software troubleshooting experience * Strong analytical and problem-solving ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Christie

Technical Support Engineer

Orlando, FL

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Christie

Technical Support Engineer

Orlando, FL · On-site

Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

incident.io Ltd

Technical Support Engineer

New York, NY · On-site

$150K - $200K/yr

Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb ... You'll be joining as a Technical Support Engineer and be responsible for delighting our customers ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

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All JobsTechnical Support Engineer Ii Jobs

Technical Support Engineer Ii information

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$37.5K

$79K

$119.5K

How much do technical support engineer ii jobs pay per year?

As of Aug 16, 2026, the average yearly pay for technical support engineer ii in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What does a Technical Support Engineer II do?

A Technical Support Engineer II provides advanced technical assistance to customers or internal teams, typically handling more complex issues than entry-level support staff. They diagnose and troubleshoot hardware, software, or network problems, often escalating critical issues or working closely with engineering teams to resolve persistent technical challenges. In addition to solving problems, they may also document solutions, create support resources, and mentor junior team members. This role requires strong problem-solving skills, technical expertise, and effective communication with customers and colleagues.

What are some common challenges faced by Technical Support Engineer II professionals, and how can they be overcome?

Technical Support Engineer II professionals often handle complex technical issues that require both deep product knowledge and excellent customer service skills. One common challenge is managing multiple high-priority cases simultaneously while ensuring timely and effective resolutions. To overcome this, it's important to develop strong organizational skills, utilize ticketing systems efficiently, and communicate clearly with both customers and internal teams. Additionally, staying updated on product changes and collaborating with engineering or development teams can help resolve escalated issues more effectively.

What is the difference between Technical Support Engineer II vs Technical Support Specialist?

AspectTechnical Support Engineer IITechnical Support Specialist
CredentialsTypically requires a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar certifications and an associate or bachelor's degree in a related field
Work EnvironmentSupports complex technical issues, often in a technical or engineering team, handling escalated casesHandles general customer inquiries, troubleshooting, and basic technical issues
Employer & Industry UsageCommon in tech companies, IT departments, and hardware/software vendorsWidely used across tech, telecom, and software industries for customer support roles

The main difference is that Technical Support Engineer II typically handles more complex, technical issues and requires a higher level of technical expertise compared to a Technical Support Specialist, who focuses on general troubleshooting and customer support. Both roles require relevant certifications and technical knowledge, but the Engineer II position often involves more advanced problem-solving and technical responsibilities.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer II?

To thrive as a Technical Support Engineer II, you need in-depth knowledge of troubleshooting, operating systems, networking, and often a relevant degree or certifications like CompTIA or Microsoft Certified Solutions Expert. Familiarity with ticketing systems (e.g., Jira, Zendesk), remote desktop tools, and diagnostic utilities is typically required. Strong problem-solving, patience, and effective communication skills help you resolve complex technical issues and support diverse users. These abilities are crucial for delivering timely solutions, maintaining customer satisfaction, and minimizing system downtime.
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What job categories do people searching Technical Support Engineer Ii jobs look for?

The top searched job categories for Technical Support Engineer Ii jobs are:

Technical Support Engineer Ii jobs near you
Infographic showing various Technical Support Engineer Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description


Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
You would act as the Technical Support Engineer for Switching and Wireless Team.
As a Technical Support Engineer, you will:
Provide direct technical web and telephone support to Fortinet customers including:
  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
The US base salary range for this full-time position is $90,000-$110,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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