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Microsoft Support Engineer Jobs in Seattle, WA (NOW HIRING)

Microsoft

Senior Software Engineer

Redmond, WA · On-site

$137K - $180K/yr

Overview Commercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the ... Microsoft's support ecosystem through AI-first innovation. Our mission is to build intelligent ...

Microsoft

Sr Software Engineer

Redmond, WA · On-site

$119K - $234K/yr

Overview Commercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the ... Microsoft's support ecosystem through AI-first innovation. Our mission is to build intelligent ...

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and ... As a Principal Technical Support Engineer, you will engage with executive level customers and ...

CMIT Solutions of Bellevue

Support Engineer

Seattle, WA · On-site

$25 - $30/hr

CMIT PNW is hiring a Support Engineer to join our in-person service team in Seattle's SODO district ... Support Microsoft 365 administration tasks (account access, Teams/SharePoint/Exchange basics) and ...

Microsoft

Software Engineer

Redmond, WA · On-site

$133K - $219K/yr

... help Microsoft support customers when they need us most. The organization brings together ... This role is ideal for an engineer who enjoys working across front-end experiences, back-end ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and ... support engineer, product support engineer, or quality assurance engineer) - Senior level ...

Microsoft

Software Engineer (CEAI)

Redmond, WA · On-site

$111K - $183K/yr

Support Experience Group (SxG) within Commercial Engineering and AI (CEAI) is at the forefront of transforming Microsoft's support ecosystem through AI-first innovation. Our mission is to build ...

Cooley LLP

Product Support Engineer

Seattle, WA · On-site

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and ... support engineer, product support engineer, or quality assurance engineer) - Senior level ...

Cooley

Product Support Engineer

Seattle, WA · On-site

After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and ... support engineer, product support engineer, or quality assurance engineer) - Senior level ...

LTM

MS 365 Support Engineer

Bellevue, WA · On-site

A Support Engineer is knowledgeable in Microsoft 365 services, technologies, offerings and the platform. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult ...

Microsoft

Sr Technical Solution Manager

Redmond, WA · On-site

$148K - $222K/yr

Overview Commercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the ... As part of CEAI, the Support Experience Group (SxG) is leading the transformation of Microsoft ...

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How much do microsoft support engineer jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for microsoft support engineer in Seattle, WA is $45.37, according to ZipRecruiter salary data. Most workers in this role earn between $33.65 and $53.08 per hour, depending on experience, location, and employer.

What is a Microsoft Support Engineer?

A Microsoft Support Engineer is responsible for troubleshooting and resolving technical issues related to Microsoft products and services. They assist customers by diagnosing problems, providing solutions, and ensuring optimal system performance. This role requires strong problem-solving skills, technical expertise, and effective communication to guide users through complex issues. Support Engineers may work with enterprise clients, IT professionals, or end users to improve system reliability and efficiency.

What are the key skills and qualifications needed to thrive as a Microsoft Support Engineer?

To thrive as a Microsoft Support Engineer, you need a solid understanding of Microsoft operating systems, networking, and troubleshooting, usually backed by a degree in computer science or related experience. Familiarity with tools like Microsoft Azure, Active Directory, Office 365, and certifications such as Microsoft Certified: Azure Fundamentals or Microsoft Certified Solutions Associate (MCSA) are highly valued. Strong communication, problem-solving abilities, and patience help set professionals apart in this customer-facing role. These skills and qualifications enable engineers to efficiently resolve technical issues and deliver a positive customer support experience.

What are the most common challenges faced by Microsoft Support Engineers, and how do they address them?

Microsoft Support Engineers often encounter complex technical issues ranging from software bugs to user configuration errors, sometimes requiring rapid diagnosis and creative problem-solving under time pressure. They must stay current with frequent updates and new features across Microsoft products, requiring continuous learning and adaptability. To address these challenges, engineers leverage a combination of detailed technical knowledge, access to internal knowledge bases, and collaborative teamwork with other support professionals and escalation teams. This dynamic environment means that strong communication skills and a dedication to customer satisfaction are essential for effectively resolving customer concerns and maintaining service quality.

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Microsoft Support Engineer jobs near you
Infographic showing various Microsoft Support Engineer job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $94,377 per year, or $45.4 per hour.

Senior Software Engineer

Microsoft

Redmond, WA • On-site

$137K - $180K/yr

Full-time

Re-posted 11 days ago

Microsoft rating

8.5

Company rating: 8.5 out of 10

Based on 132 frontline employees who took The Breakroom Quiz

79th of 245 rated software companies

Job description

Overview
Commercial Engineering & AI (CEAI) partners closely with stakeholders to accelerate the transformation of Microsoft's commercial business into a frontier organization. We bring together AI-native engineering, modern platforms, and deep commercial insight to reimagine how work gets done at scale and with impact. Our mission is to unlock new ways of operating through intelligent systems while creating the conditions for our teams to do the most meaningful work of their careers. If you're excited to build, experiment, and shape the future of commercial execution with AI at the core, we invite you to apply.
Within this context, the Support Experience Group (SXG) organization is at the forefront of transforming Microsoft's support ecosystem through AI-first innovation. Our mission is to build intelligent, scalable platforms that power partner and customer success, accelerating Microsoft's commercial growth through modern, AI-driven experiences.
As a Senior Software Engineer, you will design and ship core components of the Agentic support platform that Microsoft support relies on daily. You own features end to end, from prototype to production, working across orchestration, grounding, evals, observability, and the Software Development Kit (SDK) surfaces other engineers build on. You take real ownership of what you ship, help raise the bar for how agents are built and evaluated on the team, and grow your influence as you go.
This role is for an engineer with a proactive approach who will be responsible for designing, operating, and evolving AI-driven, end-to-end autonomous support workflows that are foundational to Microsoft's next-generation Support experience. The role sits at the intersection of AI engineering, live-site operations, compliance, and business transformation, ensuring that AI-managed support systems are production-ready, trustworthy, and scalable.
Responsibilities
  • Build agentic workflows using frameworks like Azure AI foundry, Microsoft Copilot studio or equivalent.

  • Owning the run-state reliability of AI-driven support workflows, including incident response, live-site health, and continuous tuning.

  • Adapting AI workflows to changing support business policies and operational processes (e.g., Service Level Agreement (SLA) calculations, case ownership, escalation models).

  • Driving customer trust, satisfaction, and sentiment, ensuring AI agents correctly understand intent and guide customers to resolution without degrading experience.

  • Ensuring security, privacy, and responsible AI compliance, including rethinking Role-Based Access Control (RBAC), data access, case ownership vs. processing, and data exposure.

  • Defining and implementing observability, monitoring, and intervention mechanisms for multiple AI agents operating concurrently.

  • Partnering across engineering, support business, compliance, and platform teams to establish scalable patterns for AI-managed support.

  • Contributing to the vision and delivery of a platform that enables citizen developers to safely build AI agents for support workflows with reduced barrier to entry.
  • Collaboration across teams: you can align with partners and move work forward together

Qualifications
Required Qualifications
  • Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience

Other Qualifications
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check. This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Preferred Qualifications
  • Experience building Large Language Model (LLM)-powered applications, Retrieval-Augmented Generation (RAG) pipelines, prompt engineering, agent frameworks (Semantic Kernel, LangChain), or fine-tuning with an eye for evaluation, latency, and cost
  • Proficiency in AI-native development working within Agent Harnesses (GitHub Copilot Command-Line Interface (CLI), Coding Agents), authoring Markdown specs/Architecture Decision Records (ADRs) and YAML configs as Agent-consumable inputs, orchestrating multi-step Agentic workflows across the Software Development Life Cycle (SDLC), and reviewing Agent-generated code and Pull Requests (PRs) with production-grade rigor
  • Experience with shipping enterprise scale services
  • Experience shipping agent-based systems in production, including hands-on experience with evals, observability, and debugging
  • Experience standing up evals or observability for non-deterministic systems
  • Experience contributing to the safety posture of AI systems, including prompt-injection defences and audit trails
  • Experience owning and shipping significant features or architectural components end to end

Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

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Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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