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This role will serve as a senior escalation point for complex endpoint support issues while partnering closely with the Desktop Support team to resolve technical challenges and mentor junior ...

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Endpoint Support Technician

Sacramento, CA · On-site

$23 - $31.50/hr

Endpoint Support Technician Sacramento, CA (Onsite) Contract Mandatory Requirements Minimum 2 years of experience in IT operations support. The selected candidates must be physically able to perform ...

TECH-NET, INC

Endpoint Support Technician

Sacramento, CA · On-site

$23.50 - $32.25/hr

Endpoint Support Technician 6 Months / 960 Hours Sacramento, CA Seeking experienced technician to provide IT operational support in areas within IT Platform Services and daily operational duties. • ...

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How much do endpoint support jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for endpoint support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is Endpoint Support?

Endpoint Support refers to the IT services and assistance provided for end-user devices such as laptops, desktops, tablets, and smartphones within an organization. Professionals in this role handle troubleshooting, maintenance, software installations, updates, and security for these devices. They ensure that all endpoints are functioning efficiently and securely, minimizing downtime and supporting employee productivity. Endpoint Support teams also play a key role in implementing security protocols and responding to incidents involving end-user equipment.

What are some common challenges faced by Endpoint Support professionals and how can they be addressed?

Endpoint Support professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a diverse range of devices and operating systems, and ensuring timely resolution of technical issues. To address these, it’s important to prioritize tasks efficiently, stay updated on the latest device management tools, and actively document solutions for recurring problems. Collaboration with other IT teams and clear communication with end-users can also help streamline support processes and improve overall service quality.

What is the difference between Endpoint Support vs Network Support?

AspectEndpoint SupportNetwork Support
Required CredentialsCompTIA A+, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user devices, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, servers
Employer & Industry UsageIT departments, tech support firmsTelecom, enterprise IT, data centers
Common Search/ComparisonFocus on user devices and hardware issuesFocus on network connectivity and infrastructure

Endpoint Support primarily deals with troubleshooting and maintaining user devices like computers, printers, and mobile devices. Network Support focuses on maintaining and troubleshooting network infrastructure such as routers, switches, and network security. While both roles require technical certifications and work within IT environments, Endpoint Support emphasizes device-specific issues, whereas Network Support centers on network connectivity and performance.

What are the key skills and qualifications needed to thrive as an Endpoint Support specialist, and why are they important?

To thrive as an Endpoint Support specialist, you need strong technical troubleshooting skills, knowledge of operating systems (Windows, macOS), and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools, ticketing systems, and antivirus or security software is essential. Excellent communication, patience, and customer service orientation are crucial for effectively assisting end users and managing high-pressure situations. These skills ensure rapid resolution of technical issues, minimize downtime, and maintain user productivity within an organization.
More about Endpoint Support jobs
What states have the most Endpoint Support jobs? States with the most job openings for Endpoint Support jobs include:
What job categories do people searching Endpoint Support jobs look for? The top searched job categories for Endpoint Support jobs are:
Endpoint Support jobs near you
Infographic showing various Endpoint Support job openings in the United States as of July 2026, with employment types broken down into 32% Locum Tenens, 59% Full Time, 1% Part Time, 3% Contract, and 5% Summer. Highlights an 79% Physical, 6% Hybrid, and 15% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Endpoint Support Analyst

The Regents of the University of California on behalf of their Los Angeles Campus

Los Angeles, CA • On-site

$50.52/hr

Full-time

Posted 17 days ago

Job description

Department Summary
Customer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Customer Success acts as the "front door" for ITS, providing tiered support to handle most common IT user needs including software, endpoint, and access inquiries. This team provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Customer Success enables service excellence and a spirit of continuous improvement by monitoring key performance factors such as customer satisfaction and customer service and implementing process improvements.
The Endpoint Solutions team enables operational excellence by focusing on elevating the performance of customer support to campus-customers. The team plans, designs, configures, and troubleshoots endpoint devices including desktops, laptops, mobile phones, and other network-connected devices. The team enables smart inventory management, plans for hardware and operating service upgrades and changes, and coordinates across ITS and the university to anticipate the endpoint needs of campus customers. Endpoint Solutions design and implements process improvements that drive improvements in accuracy of responses, timeliness of ticket-closure, user-experience, and customer satisfaction.
Position Summary
Customer Success proactively manages IT customer satisfaction and loyalty, ensuring interactions meet customer needs and managing and resolving common customer inquiries and needs. Customer Success acts as the "front door" for ITS, providing tiered support to handle most common IT user needs including software, endpoint, and access inquiries. This team provides service management expertise and program design including incident management, problem management, change management, asset management and inventory control, and knowledge management grounded in ITIL principles. Customer Success enables service excellence and a spirit of continuous improvement by monitoring key performance factors such as customer satisfaction and customer service and implementing process improvements. The Endpoint Solutions team enables operational excellence by focusing on elevating the performance of customer support to campus-customers. The team plans, designs, configures, and troubleshoots endpoint devices including desktops, laptops, mobile phones, and other network-connected devices. The team enables smart inventory management, plans for hardware and operating service upgrades and changes, and coordinates across ITS and the university to anticipate the endpoint needs of campus customers. Endpoint Solutions design and implements process improvements that drive improvements in accuracy of responses, timeliness of ticket-closure, user-experience, and customer satisfaction.
The Endpoint Support Analyst will provide technical support and assistance to students, faculty, and staff. This individual will work to provision, deploy, troubleshoot, and maintain reliable and secure endpoint devices, such as laptops, desktops, tablets, mobile phones, printers, scanners, and virtual environments. The Endpoint Support Analyst will help deploy new technologies involving large-scale workstation management and software virtualization. The Endpoint Support Analyst will positively impact UCLA's operations and culture by enabling University stakeholders to effectively access and leverage technology and technology services in service of the institution's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while upholding UCLA's culture and values.
Salary & Compensation
*UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.
Qualifications
  • Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field. (Required)
  • Experience with customer issue ticketing systems and/or ServiceNow. (Required)
  • Experience in complex higher education environments, serving academic and administrative functions of a large public university. (Preferred)
  • Foundational understanding of Microsoft and Apple operating systems (Windows, MacOS, iOS, etc.) as well as security tools such as antivirus and firewall applications. (Required)
  • Awareness of physical mobile devices as well as mobile device management and security. (Required)
  • Ability to monitor device image quality, deployment, adoption, and performance across campus with the use of automated tools and reports. (Required)
  • Ability to design, implement, and troubleshoot various workstation provisioning tools. (Required)
  • Strong written and verbal communication skills. Able to communicate and document ideas clearly. (Required)
  • Able to develop positive working relationships and a strong rapport with team members and stakeholders. (Required)
  • Strong organizational skills and is able to prioritize project needs. (Required)
  • Strong demonstrated problem-solving skills. Able to ask questions, gather information, evaluate options, and make decisions with integrity. (Required)
  • Able to support an inclusive environment that values equity, diversity, inclusion and belonging. (Required)
  • Thinks creatively and is able to work with agility in a fast-paced environment. (Required)

    • Education, Licenses, Certifications & Personal Affiliations
  • Bachelor's Degree In one or more of: information technology, computer science, public administration, business administration, communications or related field, or equivalent combination of experience/training. (Preferred)
  • ITIL Foundations, CompTIA A+, and/or Microsoft and/or Apple desktop support certification (Preferred)

    • Special Conditions for Employment
  • Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
  • Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

    • Schedule
    8 a.m. to 5 p.m., Pacific Time, Monday-Friday and/or variable based on operational needs.
    Union/Policy Covered
    TX-Systemwide Technical
    Complete Position Description
    https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&jobcode=MI-DPT455400-JC007359-PD231913

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