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Senior Endpoint Support Service Analyst

Franklin, WI · On-site

$96K - $127K/yr

We are seeking a highly motivated and accomplished Senior Endpoint Support Analyst with proven expertise in Microsoft 365, Azure, Intune, Apple Management (JAMF), Ansible Tower, and Cisco network ...

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Endpoint Support information

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How much do endpoint support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for endpoint support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What is endpoint support?

Endpoint Support refers to the IT services and assistance provided for end-user devices such as laptops, desktops, tablets, and smartphones within an organization. Professionals in this role handle troubleshooting, maintenance, software installations, updates, and security for these devices. They ensure that all endpoints are functioning efficiently and securely, minimizing downtime and supporting employee productivity. Endpoint Support teams also play a key role in implementing security protocols and responding to incidents involving end-user equipment.

What are the key skills and qualifications needed to thrive as an endpoint support specialist?

To thrive as an Endpoint Support specialist, you need strong technical troubleshooting skills, knowledge of operating systems (Windows, macOS), and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with remote management tools, ticketing systems, and antivirus or security software is essential. Excellent communication, patience, and customer service orientation are crucial for effectively assisting end users and managing high-pressure situations. These skills ensure rapid resolution of technical issues, minimize downtime, and maintain user productivity within an organization.

What are some common challenges faced by endpoint support professionals and how can they be addressed?

Endpoint Support professionals often encounter challenges such as managing a high volume of support requests, troubleshooting a diverse range of devices and operating systems, and ensuring timely resolution of technical issues. To address these, it’s important to prioritize tasks efficiently, stay updated on the latest device management tools, and actively document solutions for recurring problems. Collaboration with other IT teams and clear communication with end-users can also help streamline support processes and improve overall service quality.

What is the difference between Endpoint Support vs Network Support?

AspectEndpoint SupportNetwork Support
Required CredentialsCompTIA A+, Microsoft certificationsCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user devices, troubleshooting hardware/softwareNetwork infrastructure, routers, switches, servers
Employer & Industry UsageIT departments, tech support firmsTelecom, enterprise IT, data centers
Common Search/ComparisonFocus on user devices and hardware issuesFocus on network connectivity and infrastructure

Endpoint Support primarily deals with troubleshooting and maintaining user devices like computers, printers, and mobile devices. Network Support focuses on maintaining and troubleshooting network infrastructure such as routers, switches, and network security. While both roles require technical certifications and work within IT environments, Endpoint Support emphasizes device-specific issues, whereas Network Support centers on network connectivity and performance.

More about Endpoint Support jobs

What states have the most Endpoint Support jobs?

States with the most job openings for Endpoint Support jobs include:

What job categories do people searching Endpoint Support jobs look for?

The top searched job categories for Endpoint Support jobs are:

Endpoint Support jobs near you
Infographic showing various Endpoint Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.

Endpoint Support Engineer || Full-Time/Permanent

New York Technology Partners

Cincinnati, OH • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Role: Endpoint Support Engineer
Location: Cincinnati, OH (Day 1 Onsite)
Job Type: Fulltime/Permanent Looking for an experienced Endpoint Support Engineer to manage and secure enterprise endpoints across Windows/macOS devices in a corporate environment.

Key Responsibilities:

  • Administer Microsoft Intune/Endpoint Manager enrolment, compliance policies, Autopilot, app deployment
    Provide L1/L2 endpoint troubleshooting and support
    Manage device security compliance (encryption, EDR/antivirus, patching)
    Handle asset lifecycle management and Inventory update
    Manage tickets via ITSM (ManageEngine) within SLA
    Build reporting for compliance, aging, and asset tracking
    Required Skills:
    5 6 years in endpoint/desktop support or device management
    Strong hands-on experience with Intune, Autopilot, Azure AD (Entra ID)
    Windows OS administration and imaging expertise
    PowerShell scripting skills
    Experience with EDR/antivirus tools
    Strong Excel reporting skills
    Good communication skills for global team collaboration

Apply