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Google Support Engineer Jobs (NOW HIRING)

Sierra

Support Engineer

San Francisco, CA · On-site

$250K - $275K/yr

Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before ... Support Engineering at Sierra Companies use Sierra's Agent OS to design, deploy, and operate AI ...

Robinhood

Support Engineer

Westlake, TX

The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable ... Troubleshoot and support MacOS, Windows, iOS, Android, Google Workspace, Okta, Slack, 1Password ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and ... Google Workspace - primarily Google Drive & Editors (Docs, Sheets, Slides, Sites, Forms, Drawing ...

smart folks inc

GCP Support Engineer

Dallas, TX · On-site

GCP Support Engineer Location: Remote Duration: Full-time * 8+ years' System Administration and ... Google Workspace - primarily Google Drive & Editors (Docs, Sheets, Slides, Sites, Forms, Drawing ...

Robinhood

Support Engineer

Westlake, TX · On-site

The Support Engineering Sub-Team provides Robinhood employees with secure, simple, and reliable ... Troubleshoot and support MacOS, Windows, iOS, Android, Google Workspace, Okta, Slack, 1Password ...

Edutek, Ltd.

Support Engineer Level 1

White Plains, NY · On-site

$22.50 - $26.45/hr

... Google environments · Technical troubleshooting: support Azure cloud environment, Windows Server administration, Windows OS, Microsoft 365 applications, resolve routine PC and hardware issues, and ...

Fireworks AI

Support Engineer

San Mateo, CA · On-site

$140K - $160K/yr

We're an ambitious, collaborative team of builders, founded by veterans of Meta PyTorch and Google Vertex AI. Role Description: We're looking for a Technical Support & Community Engineer to be the ...

ISI Enterprises

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.

IsI Enterprises LLC

Support Engineer I

Springfield, VA · On-site

$75K - $82K/yr

As a Support Engineer, you will play a critical role in delivering top-notch technical support ... Perform basic administrative tasks in Azure, Google Workspace, and ticketing systems.

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How much do google support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for google support engineer in the United States is $39.87, according to ZipRecruiter salary data. Most workers in this role earn between $29.57 and $46.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Google Support Engineer, and why are they important?

To thrive as a Google Support Engineer, you should have a solid understanding of computer science fundamentals, troubleshooting methodologies, and networking, often backed by a relevant degree or equivalent experience. Familiarity with Google Cloud Platform (GCP), Linux/Unix systems, scripting languages, and relevant certifications like Google Cloud Professional Support Engineer is highly beneficial. Outstanding problem-solving abilities, clear communication, and a customer-focused mindset distinguish top performers in this role. These skills ensure effective issue resolution, high customer satisfaction, and seamless support for complex technical environments.

What are some common challenges faced by Google Support Engineers and how can they be navigated?

Google Support Engineers often encounter complex, high-priority technical issues from a diverse set of clients, which requires strong troubleshooting skills and the ability to quickly adapt to new technologies. Balancing multiple cases while maintaining clear, effective communication with both customers and internal engineering teams can be demanding. To navigate these challenges, it's important to prioritize tasks efficiently, leverage internal documentation and peer collaboration, and continuously update your knowledge of Google's rapidly evolving products and services.

What does a Google Support Engineer do?

A Google Support Engineer is responsible for helping users and clients resolve technical issues related to Google products and services. They diagnose problems, provide troubleshooting guidance, and may work directly with customers or internal teams to ensure technical issues are resolved efficiently. Their role often involves documenting solutions, collaborating with other engineers, and staying current with new Google technologies and updates. Excellent communication and problem-solving skills are essential for this position.

What is the difference between Google Support Engineer vs Technical Support Specialist?

AspectGoogle Support EngineerTechnical Support Specialist
Required CredentialsBachelor's degree in Computer Science or related field; technical certificationsHigh school diploma or equivalent; technical certifications preferred
Work EnvironmentCorporate offices, remote support for Google productsCall centers, IT departments, or remote support roles
Employer & Industry UsagePrimarily in tech companies, especially GoogleVarious industries including tech, telecom, and retail
Common Search & Comparison IntentUnderstanding roles, responsibilities, and qualificationsJob requirements and career path options

The Google Support Engineer typically requires a technical degree and certifications, working mainly in corporate or remote environments supporting Google products. In contrast, a Technical Support Specialist may have a broader industry presence with varied educational backgrounds, often working in call centers or IT support roles. Both roles involve troubleshooting and customer support but differ in scope, environment, and specialization.

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What job categories do people searching Google Support Engineer jobs look for? The top searched job categories for Google Support Engineer jobs are:
Google Support Engineer jobs near you

Google Workspace Support Engineer

Ontrac Solutions LLC

Chicago, IL • On-site

$60 - $80/hr

Full-time

Posted 4 days ago

Job description

Innovate. Create. Elevate.
At Ontrac Solutions, we partner with elite engineering organizations to build systems that operate at planetary scale.
About the Role
Ontrac Solutions is hiring a Mid-Level Google Workspace Support Engineer for a leading Google Cloud partner. In this role, you will be a customer-facing support engineer responsible for troubleshooting Google Workspace issues, guiding customers on configuration and best practices, and contributing to a high-performing support operation through strong ticket discipline and knowledge sharing.
This organization provides 24x7 global support, so comfort with rotational schedules and participation in on-call rotations is essential.
What You'll Do (Responsibilities)
  • Troubleshoot and resolve Google Workspace customer issues to a satisfactory outcome, escalating appropriately when needed.
  • Guide customers on best practices for setup/configuration to achieve desired outcomes.
  • Assist with analyzing legacy practices/data and supporting configuration in new environments.
  • Participate in customer reviews prior to release to confirm acceptance of data/configuration (with senior support as needed).
  • Maintain accurate activity records and provide timely ticket updates for reporting and (where applicable) billing.
  • Contribute to knowledge articles and support processes (including incident management workflow improvements in tools like ServiceNow).
  • Partner with Incident Managers, Engineers, and Account teams to ensure clear communication and crisp handoffs.
  • Deliver a professional, consultative support experience in customer interactions and written communications.
Required Credentials (Must-Have)
  • Associate Google Workspace Administrator Certification (required).
  • ChromeOS and Okta certifications expected to be completed within the first 90 days.
Required Qualifications
  • 2-4+ years supporting Google Workspace in a production support environment (or equivalent MSP/partner experience).
  • Comfortable with rotational and weekend shifts and participating in on-call.
  • Working knowledge of core Google Workspace administration, including:
    • Admin Console user/group management, org units, policies
    • Gmail troubleshooting (routing basics, deliverability concepts, SPF/DKIM/DMARC fundamentals)
    • Drive/Shared Drives permissions and sharing controls
    • Calendar troubleshooting and resource/calendar permissions
  • Working knowledge of Device Management and ChromeOS Management (baseline troubleshooting, enrollment, policy application, common user/device issues).
  • Basic-to-intermediate familiarity with GCDS (ability to support common sync issues and escalate complex cases).
  • Strong ticketing discipline and incident management fundamentals; experience with ServiceNow and/or JIRA (or similar).
  • Strong written/verbal communication with the ability to explain technical issues clearly to admins and business stakeholders.
  • Strong analytical skills and ability to manage multiple tickets and priorities in a deadline-driven environment.
Nice-to-Have (Helpful Qualifications)
  • Familiarity with Google Voice (basic provisioning/troubleshooting).
  • Familiarity with CMS tools (SharePoint, Jive, Drupal, WordPress).
  • Familiarity with AODocs.
  • Scripting basics (Google Apps Script, Python, JavaScript) for troubleshooting, automation, or log analysis.
  • Understanding of best practices and reference architectures for Google Workspace deployments.
Working Model, Travel, and Expectations
  • Environment: 24x7 global support organization with rotational schedules.
  • Customer-facing time: approximately 50%.
  • Travel: approximately 10% to customer sites, conferences, and related events.
  • Onboarding: first-week orientation plus structured 90-day onboarding with progressive ownership of queues/escalations.
How Success Is Measured
Success is defined by consistent ticket outcomes, customer feedback at close, strong documentation habits, and collaboration across support and engineering teams. You'll demonstrate growth by increasing the complexity of issues you own end-to-end, improving time-to-resolution, and contributing to repeatable support playbooks and knowledge articles.

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