Endpoint Support Jobs (NOW HIRING)

If you're passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide's Technology team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
Work Arrangement: This role follows a hybrid schedule and requires in-office presence in Columbus, Ohio two days per week.
Location Requirement: Candidates must be based within a commutable distance to Columbus, Ohio.
Work Authorization: This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the STEM OPT Extension program.
Consultant Technology Engineer - Proactive Endpoint Automation
Workplace Technology Support (WTS) is evolving the way technology support is delivered across the enterprise, with a focus on creating a more proactive, predictive, and seamless support experience that improves stability, reduces disruption, and provide an exceptional customer experience.
As part of the Personal Computing Team (PCT), this role will help shape the future of endpoint support through telemetry-driven operations, automation, intelligent workflows, and modern support solutions. This role will join a strong, collaborative team of skilled technology professionals who care deeply about the work, the customer experience, and bringing a positive approach to support, while working across WTS and Corporate Technology Solutions & Digital Workplace to evolve our technology support.
This is an opportunity to work on highly visible initiatives that are transforming enterprise support operations and driving a more connected, data-driven support model.
In this role, you will:

• Lead initiatives focused on proactive, predictive, and self-healing endpoint support
• Design and implement endpoint telemetry, monitoring, and automated remediation capabilities
• Drive intelligent automation solutions including virtual agents, autonomous workflows, and intelligent routing
• Partner across organizations to align priorities, integrate platforms, and deliver support improvements
• Use operational insights and analytics to reduce incidents and continuously improve performance
• Ensure solutions align with security and zero-trust principles

The ideal candidate brings strong endpoint engineering expertise across networking and operating systems, along with experience in automation, scripting, platform integration, and telemetry-driven operations. Success in this role requires strong collaboration skills, organizational discipline, and the ability to influence across teams.
This team works across a modern endpoint and digital workplace ecosystem that includes Microsoft Intune, SCCM, Windows OS, ServiceNow, Zscaler, 1E, and Panagenda, while continuing to expand automation and intelligent support capabilities across the environment.
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Job Description Summary
If you're enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!
As a Consultant, Technology Engineer, you deliver standard and custom supportable technology products. The solutions you build are based on Nationwide's architectural standards, technology roadmaps, industry trends and business requirements. You'll focus on collaboration, data, systems, storage, middleware, network, security and contact center technology products. You'll also be accountable for the operational aspects and management for the above products according to the business requirements and defined service level agreements (SLAs).
Job Description
Key Responsibilities:

• Collaborates with Technology Architecture professionals to develop technology product roadmaps.
• Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
• Designs and implements standard builds/templates for all technology platforms.
• Drives product improvements through optimization, enhancements and the implementation of new features and functions.
• Works continuously with other Technology Engineering teams and Technology Architecture to ensure the success of products.
• Conducts "proof of concept" labs for enhancements, new solutions and competitive bake-offs.
• Designs standard and custom technology solutions for business partner projects, including pre- production testing, performance tuning, handoffs and certification.
• Conducts proactive and reactive monitoring to detect, predict and resolve abnormal conditions in the environment.
• Collaborates with vendors to help drive design innovation in product enhancements and improvements.
• Executes on production engineering processes, incident management, root cause analysis, problem management, change management, release management and knowledge management.
• Provides complex production support for all technology platforms.
• Provides oversight for technical labs and development environments.

May perform other responsibilities as assigned.
Reporting Relationships: Reports to AVP, Director or Manager Technology Engineering Manager/Technology Product Manager.
Typical Skills and Experiences:
Education: Undergraduate studies in computer science, management information systems or a related field is preferred.
License/Certification/Designation: Technology certifications or designation are not required, but encouraged (i.e., AWS, Azure, scripting and development languages, delivery methods, security).
Experience: Six years or more experience with the most complex integrated solutions with an ability to design and develop and modify new and existing solutions for specialized needs. Experience with multiple technologies and within one or more domains. Experience with automation of deployment of solution configurations. Experience in training/guiding less experienced staff. Experience with solutions: IaaS, PaaS, SaaS and package solutions.
Knowledge, Abilities and Skills: Strong communication skills, knowledge of planning, management and execution of Accelerated Solutions Deliver framework, Information Security acumen. Influencing, negotiating and priority setting needed. Insurance/financial services industry knowledge a plus.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the Vice President and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values.
Job Conditions:
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Normal office environment. Some travel maybe required.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Benefits
We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
NOTE TO EMPLOYMENT AGENCIES:
We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.
The national salary range for Consultant, Technology Engineer : $118,000.00-$222,000.00
The expected starting salary range for Consultant, Technology Engineer : $118,000.00 - $178,000.00