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Entry Level It Support Engineer Jobs in Massachusetts

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

IMedia Technology

IT Support Specialist

Centerville, MA · On-site

$50K - $65K/yr

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years' of experience we ...

Applause

IT Support Engineer I

Framingham, MA · On-site

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...

Applause

IT Support Engineer I

Framingham, MA

$55K - $65K/yr

Reporting to the Service Desk Manager, the IT Support Engineer I will assist with day-to-day Service Desk operations including resolving support requests, imaging workstations, and provisioning and ...

ZoomInfo

IT Support Engineer

Waltham, MA · On-site

Conduct comprehensive remote support sessions for multi-system technical problems. * Develop and ... Your recruiter can share more information about the specific salary range for your desired work ...

New

Merge IT

IT Support Engineer - Waltham, MA

Waltham, MA · On-site

They are seeking several IT Support Engineers to provide deskside support for end users, perform hardware troubleshooting, and document incidents using ITSM tools. Responsibilities : • Provide ...

Emerson Hospital

IT Support Specialist

Concord, MA

$20 - $22/hr

IT Support Specialist Job Summary Reporting to the ServiceDesk Manager, the IT Support Specialist ... Associates degree in Computer Science, Health Care, Electrical Engineering, Nursing, Information ...

Ametek

IT Support Intern

Peabody, MA

$16.75 - $22.25/hr

... entry-level technical and administrative tasks. This internship is designed to provide hands-on ... Computer Engineering, or a related field. * Basic understanding of computer hardware, operating ...

Ametek

IT Support Intern

Peabody, MA · On-site

$16.75 - $22.25/hr

... entry-level technical and administrative tasks. This internship is designed to provide hands-on ... Computer Engineering, or a related field. * Basic understanding of computer hardware, operating ...

M&H Consulting, LLC

Be Seen First

Entry Level IT Field Technician

Boston, MA · On-site

$50K - $52K/yr

M&H Consulting LLC, an IT consulting firm in Massachusetts, is looking to fill a position for a ... Prepares users by designing and conducting training programs; providing references and support.

VulcanForms

IT Support Technician

Devens, MA · On-site

$24 - $32.75/hr

Partner with IT engineering and cross-functional teams to identify recurring issues, improve ... Support and maintain conference room, audio/visual, and video conferencing technologies across ...

VulcanForms Inc.

IT Support Technician

Newburyport, MA · On-site

$22.75 - $31.25/hr

Partner with IT engineering and cross-functional teams to identify recurring issues, improve ... Support and maintain conference room, audio/visual, and video conferencing technologies across ...

VulcanForms

IT Support Technician

Newburyport, MA · On-site

$22.75 - $31.25/hr

Partner with IT engineering and cross-functional teams to identify recurring issues, improve ... Support and maintain conference room, audio/visual, and video conferencing technologies across ...

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All JobsIt Support Engineer JobsEntry Level It Support Engineer JobsEntry Level It Support Engineer Jobs in Massachusetts

Entry Level It Support Engineer information

See Massachusetts salary details

$18

$43

$74

How much do entry level it support engineer jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level it support engineer in Massachusetts is $43.54, according to ZipRecruiter salary data. Most workers in this role earn between $32.31 and $50.91 per hour, depending on experience, location, and employer.

What is an entry level IT support engineer?

Entry Level IT Support Engineers are professionals who provide technical assistance and support to users experiencing computer, software, or network issues. They typically troubleshoot problems, install and configure hardware and software, and help maintain IT systems for organizations. These roles are usually suited for individuals at the beginning of their IT careers and often serve as a stepping stone to more advanced positions in information technology. Good communication skills, a basic understanding of IT systems, and a willingness to learn are important for success in this role.

What are the key skills and qualifications needed to thrive as an entry level IT support engineer?

To thrive as an Entry Level IT Support Engineer, you need foundational knowledge of computer hardware, operating systems, networking basics, and often a relevant degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and troubleshooting software is typically required. Strong communication skills, patience, and a customer-focused attitude are vital soft skills that help in resolving user issues effectively. These skills and qualities are crucial for quickly diagnosing problems, providing reliable technical support, and ensuring user satisfaction in a fast-paced IT environment.

What are some common challenges faced by entry level IT support engineers, and how can they overcome them?

Entry level IT Support Engineers often encounter challenges such as troubleshooting unfamiliar technical issues, managing high volumes of support tickets, and communicating effectively with non-technical users. To overcome these, it's helpful to develop strong problem-solving skills, seek guidance from experienced team members, and continually expand your technical knowledge through training and hands-on experience. Building good communication skills is also key, as you'll regularly translate technical information for end users and collaborate with colleagues across departments.

What is the difference between Entry Level IT Support Engineer vs Help Desk Technician?

AspectEntry Level IT Support EngineerHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+ (commonly required)
Work EnvironmentOn-site and remote technical support, troubleshooting hardware/software issuesHelp desk, customer support, remote troubleshooting
Employer & Industry UsageIT departments across various industries, tech companies, corporate environmentsCustomer service centers, IT support firms, corporate help desks

Entry Level IT Support Engineers and Help Desk Technicians both provide technical support, often requiring similar certifications like CompTIA A+. While Help Desk Technicians primarily handle customer inquiries and remote troubleshooting, Entry Level IT Support Engineers may have broader responsibilities including hardware setup, network support, and on-site troubleshooting. Both roles are essential entry points into IT careers, with overlapping skills but different focus areas.

What are the most commonly searched types of It Support Engineer jobs in Massachusetts?

The most popular types of It Support Engineer jobs in Massachusetts are:

What are popular job titles related to Entry Level It Support Engineer jobs in Massachusetts?

For Entry Level It Support Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Entry Level It Support Engineer jobs in Massachusetts look for?

The top searched job categories for Entry Level It Support Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Entry Level It Support Engineer jobs?

Cities in Massachusetts with the most Entry Level It Support Engineer job openings:

Entry Level It Support Engineer jobs near you
Infographic showing various Entry Level It Support Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 84% Full Time, and 16% Part Time. Highlights an 100% In-person job distribution, with an average salary of $90,570 per year, or $43.5 per hour.

IT Support Specialist

IMedia Technology

Centerville, MA • On-site

$50K - $65K/yr

Full-time

Posted 12 days ago

Job description

Entry Level IT Support Specialist. Great opportunity for recent Computer Science college graduate looking for an onsite IT support position on Cape Cod, MA. If you have a few years’ of experience we’d like to hear from you too!

Here’s why working at iMedia is good for your career: You’ll get exposure to traditional Windows PC/server network office environments, which will help you as you work with our senior team migrating clients to Azure Virtual Desktops.

We’re a cloud focused managed service provider (MSP) moving SMB clients to the cloud every month. There’s no better way to learn than by doing, and there's no better place to learn Azure Cloud Services. This is an in office, onsite position as it’s the best way to learn and be mentored. 

iMedia Technology is a small, top notch, MSP known for providing quality IT services to our clients. To work with us you must be a US citizen, establish roots on Cape Cod, and willing to work to high standards. We offer:

  • flexible hours once the training wheels are off
  • autonomy to do what's best for the client (integrity is everything)
  • work directly with mentors,
  • lots of growth potential as you learn traditional client/server networks and cloud migrations.

Some prior IT support experience such as an internship positions is required. You must be able to lift/install computers and monitors, and drive to client offices in our service region. We’ll get you started with:

  • checking backups
  • working with our Remote Monitoring and Management software 
  • updating and configuring firewalls
  • rolling out multifactor authentication (MFA)
  • investigating endpoint detection and response (EDR) alerts
  • answering end user questions
  • configuring and migrating M365
  • supporting Azure Virtual Desktops

You’re detail oriented, a people person, and not shy to dig into some troubleshooting. If you have a background with PC support, networking, and helping office workers with technology we would like to hear from you.

Learn more about us at iMediaTech.com

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