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Application Support Engineer Internship Jobs in Massachusetts

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

KG Tiger

Application Support Engineer

Natick, MA

The position consists of two central components - Application support and collaborative project ... Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or ...

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Application Support Engineer Internship information

What are some typical projects or tasks an application support engineer intern can expect to work on during their internship?

As an Application Support Engineer Intern, you can expect to work on tasks like monitoring application performance, troubleshooting user-reported issues, documenting solutions, and assisting with software updates or deployments. You may also collaborate with development teams to escalate and resolve complex technical problems. Interns often gain exposure to ticketing systems, customer communications, and the process of root cause analysis, which are valuable for building foundational support skills in a real-world environment.

What does an application support engineer intern do?

An Application Support Engineer Intern assists in maintaining, troubleshooting, and resolving issues related to software applications within a company. They work closely with users to identify problems, document solutions, and escalate complex issues to senior engineers when necessary. Interns often help with software installations, updates, and monitoring application performance. This role provides hands-on experience with technical problem-solving and customer support, making it a valuable stepping stone for a career in IT or software engineering.

What are the key skills and qualifications needed to thrive as an application support engineer intern?

To thrive as an Application Support Engineer Intern, you typically need foundational knowledge in computer science, troubleshooting, and basic programming, often supported by current enrollment in a relevant degree program. Familiarity with ticketing systems, databases (such as SQL), and monitoring tools, along with an understanding of operating systems, is important. Strong problem-solving skills, attention to detail, and effective communication help interns stand out in diagnosing and resolving technical issues. These skills and qualities are essential for providing reliable application support, ensuring user satisfaction, and learning quickly in a dynamic technical environment.
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Application Support Engineer Internship jobs near you

Application Support Engineer

BioPoint Inc

Wellesley, MA

Contractor

Re-posted 26 days ago

Job description

Company Description

BioPoint, Inc. is a leading global strategic consulting firm that combines deep life sciences industry knowledge with specialized expertise in drug safety, health economics and outcomes research, regulatory affairs, quality assurance, compliance and risk mitigation.  Our professionals can and have assisted clients in optimizing their businesses, improve their operations and risk profile, and advance their organizational performance to seize key opportunities.

Job Description

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on technical work. The successful candidate will be responsible for a full system lifecycle including configuration and code deployment and customizations in an industry-leading financial services cloud offering. 

Responsibilities:

  • Participating in incident management, problem management, and service request fulfillment processes
  • Application installation, upgrades, testing, configuration/change management, and application/hardware monitoring.
  • Knowledge capture and transfer, assisting others in the implementation and use of Eagle software
  • Off-hours support, based on an on-call rotation, will be required
  • Required to interact with business users and technical users both internally and externally
  • Very minimal travel may be required
Qualifications
  • Bachelor's degree in computer science or related technical field
  • 2 years of experience in a technology related position with demonstrated success 
  • Familiarity with the software development process
  • Ability to follow complex sets of instructions, and excellent attention to detail
  • Fundamental training with basic UNIX/Linux commands and or simple SQL query knowledge
  • Familiarity with Microsoft Windows operating systems installation and support
  • Experience with production deployment and operational support for enterprise class applications.
  • Working knowledge of operations tools (monitoring, log analysis, etc.).
  • Basic understanding of data center concepts around networking, storage and cloud computing
  • Excellent oral and written communication skills and have the ability to communicate technical information to both technical and non-technical audiences.
  • Experience writing process and procedure documentation.
  • Working experience with building stable and scalable automation
  • Experience using Windows scripting, shell scripts, or any programming experience
  • Financial services industry experience a plus
  • ITIL v3 Foundation certification a plus
Additional Information

If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

BioPoint logo

About BioPoint

Sourced by ZipRecruiter

BioPoint is a US-based life sciences consulting organization that brings decades of industry knowledge and expertise to our clients. Recently named #49 on the Inc. 500 list of fastest growing companies in America. BioPoint’s consulting services function to accelerate all facets of drug development, ensure compliance at a global level and optimize pipeline value / ROI. We believe that expertise at anything comes from specialization and practice. The insight gained from exclusively supporting Pharmaceutical, Biotech, and Medical Device organizations enables us to “be in the shoes” of our clients, understanding their unique priorities and challenges. Likewise, serving the Life Sciences industry over many years has allowed us to nurture a network of leading experts from across the country.

Industry

Pharmaceutical and medicine manufacturing

Company size

51 - 200 Employees

Headquarters location

Peabody, MA, US

Year founded

2011

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