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Application Support Jobs in Massachusetts (NOW HIRING)

KG Tiger

Application Support Engineer

Natick, MA · On-site

The position consists of two central components - Application support and collaborative project work with other departments. * Contribute to products and projects with other departments, such as ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to hire employment basis. This position requires both strategic engineering as well as tactical hands-on ...

Danaher

Application Support Scientist

Marlborough, MA · On-site

The Application Scientist supports LC-MS product demonstrations, application development, technical training, and customer-facing activities within the Clinical and Forensics markets. This role ...

SpearBio

Team Lead, Field Application Support

Woburn, MA · On-site

$160K/yr

Team Lead, Field Application Support Spear Bio has a unique opportunity for a hands-on, technical, and customer-savvy individual to grow and lead its Field Application Support Team, while ensuring ...

Genpact

Tech Lead - Application Support N 4C

Boston, MA · On-site

Tech Lead - Application Support N Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses ...

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All JobsApplication Support JobsApplication Support Jobs in Massachusetts

Application Support information

See Massachusetts salary details

$33.9K

$176K

$225K

How much do application support jobs pay per year?

As of Aug 8, 2026, the average yearly pay for application support in Massachusetts is $176,038.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,700.00 and $223,900.00 per year, depending on experience, location, and employer.

What is the difference between Application Support vs Help Desk Support?

AspectApplication SupportHelp Desk Support
CredentialsIT certifications, technical skillsBasic IT knowledge, customer service skills
Work EnvironmentFocused on specific applications, technical troubleshootingGeneral IT issues, user support across multiple systems
Employer & IndustryTech companies, software firms, enterprise ITAny organization with IT needs, including small businesses
Search & Comparison IntentUnderstanding technical roles, specialized supportGeneral IT support, user assistance

Application Support involves specialized technical troubleshooting and maintenance of specific software applications, often requiring technical certifications. Help Desk Support provides broader user assistance for various IT issues, focusing on customer service and basic troubleshooting. While both roles support IT users, Application Support is more technical and application-specific, whereas Help Desk Support covers a wider range of general IT problems.

What does an application support do?

Application support employees manage the usability of a program for their employer and clients. There are various roles that provide service for a particular software, and the specific job duties vary. For example, application support analysts or specialists are often the first points of contact for clients having issues with the program. They determine the problem the customer has and attempts to fix it. This is similar to a customer service role, but application support jobs often involve technical skills and database management. If they are unable to fix the problem, they transfer the client to application support leads or another supervisor to handle. Engineers or developers in this field help clients adjust the software to better meet their needs or resolve current problems they are facing when using the program.

What are application support roles?

Application Support roles involve assisting users and organizations in resolving issues related to software applications. This typically includes troubleshooting technical problems, providing guidance on software usage, performing routine maintenance, and escalating more complex issues to development teams. Application Support professionals ensure that applications run smoothly and meet business needs. They often act as a bridge between end-users and IT departments, ensuring rapid problem resolution and minimizing downtime.

How does an application support professional typically collaborate with development and IT teams to resolve complex issues?

Application Support professionals act as a crucial link between end-users, development, and IT infrastructure teams. When complex issues arise, they gather detailed information from users, replicate problems, and escalate unresolved technical issues to developers while providing clear documentation. They also coordinate with IT teams to ensure that system dependencies, configurations, or server-related matters are addressed. Regular communication and participation in cross-functional meetings help ensure that issues are resolved efficiently and that system improvements are implemented based on user feedback.

What are the key skills and qualifications needed to thrive as an application support specialist, and why are they important?

To thrive as an Application Support Specialist, you need strong problem-solving skills, a solid understanding of software applications, and often a degree in computer science or a related field. Familiarity with ticketing systems, SQL databases, and commonly used IT service management tools like ServiceNow is typically required. Excellent communication, patience, and the ability to work under pressure help you effectively address user concerns and collaborate with technical teams. These skills ensure timely resolution of issues, minimize downtime, and maintain high levels of user satisfaction.
More about Application Support jobs
What are the most commonly searched types of Application Support jobs in Massachusetts? The most popular types of Application Support jobs in Massachusetts are:
What are popular job titles related to Application Support jobs in Massachusetts? For Application Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Application Support jobs in Massachusetts look for? The top searched job categories for Application Support jobs in Massachusetts are:
What cities in Massachusetts are hiring for Application Support jobs? Cities in Massachusetts with the most Application Support job openings:
Application Support jobs near you
Infographic showing various Application Support job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $176,038 per year, or $84.6 per hour.

Application Support Engineer

KG Tiger

Natick, MA • On-site

Full-time

Re-posted 12 days ago

Job description

Company Description

ABOUT THE COMPANY: 

The Company is a $800M company that employs over 3,000 employees worldwide. It is a leading developer of mathematical computing software, Engineers and scientists worldwide rely on its products to accelerate the pace of discovery, innovation, and development. It has over 90 products well known in the market and these are primarily used in various industries like automotive, aerospace and defense, biotech, semiconductor, etc.

ABOUT KGTiger: 

A professional services consulting firm hired to directly source prospective candidates. The company's strategy of maintaining long-term relationships has created a success paradigm that nets great benefits for candidates and clients. Your confidentiality is totally respected. Resumes and other employment-related information are not shared with the client until we have secured your permission. Likewise, we may be asked to maintain client confidentiality.

Job Description

The position consists of two central components - Application support and collaborative project work with other departments.

  • Contribute to products and projects with other departments, such as Software Development, Technical Marketing, Customer Training, and Consulting etc. to strengthen your technical and professional skills, discover your professional interests, and help advance your career.
  • Provide application support to customers for highly complex technical issues in MATLAB, Simulink, and entire suite of products.
  • Specialize and develop technical skills in your domain and product suite
  • Develop and demonstrate leadership skills through opportunities to coach and mentor others, and initiate and lead process improvement projects


Qualifications

The incumbent should have excellent communication and time management skills and stron academic record

  1. M.S. or Ph.D. in Computer Science 
  2. Strong programming skills in at least two of the following languages: C++, Java, JavaScript, or MATLAB

 **Desired**

  1. Experience with Web technologies (JavaScript, HTML5, CSS, AJAX, JSON, jQuery, Dojo, SOAP, REST etc.), Cloud Computing, or Big Data.
Additional Information

Contact: lance.martin at kggroup.com

Phone: 888-738-5815 x 1375

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